Jackie Cooper Imports - Service Center

tires changed got two new rear tires (MO). the car rides great. I was greet by sales staff but service center staff was a little less friendly. but not distant. did got two new rear tires (MO). the car rides great. I was greet by sales staff but service center staff was a little less friendly. but not distant. did not know if snacks were for guest or staff. I watched TV and Brian kept me up to date on progress. the porters did a great job on the detail. overall just another great day at JCs. More

They know what they are doing & very friendly! They have fixed the problem every time & told us about recalls this time that we did not know about. they take time to listen or just talk for a bit. They have fixed the problem every time & told us about recalls this time that we did not know about. they take time to listen or just talk for a bit. More

Routine service & brake pads & rotors The service was good. I did have to stand outside my vehicle for a few mins before I was asked to come in to sit in a cool office. But after those f The service was good. I did have to stand outside my vehicle for a few mins before I was asked to come in to sit in a cool office. But after those few minutes the service was good point forward and was contacted quickly regarding my services & vehicle was completed in a very timely manner. I would just suggest that if the individual is not immediately available that the appointment was booked with to offer the service of another service representative. Give the customer the choice of whether they would like to wait for a specific representative or not. More

Always professional Always feel very well taken care of and I'm never left in there dark about what's going on. It's nice that staff are very attentive. Highly recommend Always feel very well taken care of and I'm never left in there dark about what's going on. It's nice that staff are very attentive. Highly recommend this place. More

Quick and courteous They did a great job on my one year service. Made things so easy for me. My loaner was waiting so I could run errands while my service was being done. They did a great job on my one year service. Made things so easy for me. My loaner was waiting so I could run errands while my service was being done. More

Routine maintenance & new battery Mike was prompt & courteous as always & offered a courtesy car when we realized my battery needed to be replaced. He made time for my service on the s Mike was prompt & courteous as always & offered a courtesy car when we realized my battery needed to be replaced. He made time for my service on the same day I called, which was helpful. More

Check engine light came on My ml320 2002 Mercedes Benz was not running right chk engine light on. Connie had cancellation so she got me in and provided me with a loaner. They My ml320 2002 Mercedes Benz was not running right chk engine light on. Connie had cancellation so she got me in and provided me with a loaner. They changed spark plugs and oil. Running great again! More

Exceeded expectations in every way Michael President was my service advisor. The scheduling was efficient, the drop off and loaner vehicle process was a breeze, I arrived right at closi Michael President was my service advisor. The scheduling was efficient, the drop off and loaner vehicle process was a breeze, I arrived right at closing time to pick up my vehicle and Michael stayed with complete patience to complete the vehicle transfer and review next ae vice requirements with me. More

Polite service department We have always had excellent service when having our vehicles serviced at Jackie Cooper service department the staff is always helpful and the servic We have always had excellent service when having our vehicles serviced at Jackie Cooper service department the staff is always helpful and the service rep always keeps us informed about the status of our vehicles throughout the entire process and these are the reasons why we will continue to have our vehicles serviced at Jackie Cooper More

Transfer case Sarah did a thorough working with my warranty adjuster to resolve transfer case diagnosis. Also recommended and had the interim service work provided. Sarah did a thorough working with my warranty adjuster to resolve transfer case diagnosis. Also recommended and had the interim service work provided. additional bonus was being provided with a Macan loaner during service. More