Jackie Cooper Imports - Service Center

My experience with the Mercedes sales and service department has been exceptional each time. I love my GLC 300 and have never had an issue. department has been exceptional each time. I love my GLC 300 and have never had an issue. More

My C 300 repair was extensive. It required my car be left at the service department for an excess of three months. The part had to be built specific for my vehicle. In consideration I decided it would be bet at the service department for an excess of three months. The part had to be built specific for my vehicle. In consideration I decided it would be better to trade my vehicle in for another. I feel like I was treated fairly given the circumstances. And I appreciate the help. More

Very responsive to my repair need to my 2020 GLS. Couldn’t be happier with the service. Would recommend to others who value excellent service. Couldn’t be happier with the service. Would recommend to others who value excellent service. More

Disappointed when I got there. Was not greeted. Had to go get someone when 5 people staring at me. I had made appointment and didn’t know why I was there. 5 hours later called about car to find out oil cha get someone when 5 people staring at me. I had made appointment and didn’t know why I was there. 5 hours later called about car to find out oil change still not done. I had told them my ha and lights in dude mirror were not working aNd they just figured out it switch was off So they just started oil change. wouldnt u check that first. More

I am a new customer and had a very positive experience. I was contacted throughout the process and everything was explained to my satisfaction. Frank was extremely helpful and very kind and courteous! was contacted throughout the process and everything was explained to my satisfaction. Frank was extremely helpful and very kind and courteous! More

Excellent customer service John Taylor made us feel like we were the most important customer in the bays. He is knowledgeable, attentive and dedicated to supporting the custome John Taylor made us feel like we were the most important customer in the bays. He is knowledgeable, attentive and dedicated to supporting the customer requests. More

Very great service. Had service. Then bought 2 work trucks Took great care of me always very helpful Mikey is very helpful to me Thanks trucks Took great care of me always very helpful Mikey is very helpful to me Thanks More

Above and beyond setvice Innede help setting up my garage opener on newly purchased vehicle. I set a appointment with Dillon Cole, a concierge. He arrived in my neighborhood Innede help setting up my garage opener on newly purchased vehicle. I set a appointment with Dillon Cole, a concierge. He arrived in my neighborhood at the time they where resurfacing the streets. He could have rescheduled. But no. He walked 2 blockes to my house to make the appoint More

Stay away from this place II bought my vehicle about 5 months ago brand new , yesterday I had an issue when a warning light check came on , I called the dealer services departm II bought my vehicle about 5 months ago brand new , yesterday I had an issue when a warning light check came on , I called the dealer services departments and asked to get it checked out and see if safe to drive it , i have been told to make an appointment and all the appointments been booked for the remaining week and have to wait until next week , and of course been told no loaner vehicle available , basically i am on my own , even though the dealer is responsible if the vehicle still under warranty , it's just about 5 months when I bought the vehicle . stay away stay away from this place . More