Jackie Cooper Imports - Service Center

Top notch team! Great service! Both are customer focused. the people are as important to me as the product! It is a friendly and very trust worthy atmosphere- can’t imagine doing business anywhere else! I o the people are as important to me as the product! It is a friendly and very trust worthy atmosphere- can’t imagine doing business anywhere else! I own 2 Mercedes :)) More

I took my Mercedes (21,000 miles) in for routine maintenance on 9/28/2020. Oil change & brake flush upward of $530. ONE WEEK LATER, I received an offer in the mail from Jackie Cooper Imports for $15 maintenance on 9/28/2020. Oil change & brake flush upward of $530. ONE WEEK LATER, I received an offer in the mail from Jackie Cooper Imports for $150 off vehicle maintenance of $300 or more. The offer was valid for 10/1/20-11/30/20, 2 DAYS AFTER I was there. I called & Denny Martin, the Service Manager, said there was nothing they could do! More

Jackie Cooper Nissan service Nissan is incredible! Joey Ryan is very attentive to his customer’s needs, and is a great listener. They make their customers their priority. GREAT SERVICE! Ryan is very attentive to his customer’s needs, and is a great listener. They make their customers their priority. GREAT SERVICE! More

Quality service as always! No charge for updated software. Car detailed. Clean & polite. Worked quickly while I waited. Very nice customer lounge with water bottles and coffee. software. Car detailed. Clean & polite. Worked quickly while I waited. Very nice customer lounge with water bottles and coffee. More

As usual the service was great. Connie is always helpful and explains every option available. Any concerns I have are always addressed. Thanks for the excellent service and explains every option available. Any concerns I have are always addressed. Thanks for the excellent service More

Extremely professional and easy to talk Jeremy made my experience buying my second Mercedes really fun and enjoyable experience...Jeremy was a pleasure to work with...When I buy my next Mercedes I’ll look experience buying my second Mercedes really fun and enjoyable experience...Jeremy was a pleasure to work with...When I buy my next Mercedes I’ll look Jeremy up first thing.. More

Came in for the A1 service for my vehicle and Frank was able to get me in & out within 1hr while I waited. Made sure you things went smoothly. able to get me in & out within 1hr while I waited. Made sure you things went smoothly. More

This service center always goes above and beyond to take care of me. They can always get me in to fit my schedule. I couldn’t imagine going anywhere else. care of me. They can always get me in to fit my schedule. I couldn’t imagine going anywhere else. More

Really, really bad warranty work! Took 2018 Boxster in to have headlights replaced under warranty. The headlights were replaced but the next day I had an error message on the dash to Took 2018 Boxster in to have headlights replaced under warranty. The headlights were replaced but the next day I had an error message on the dash to check the daytime running lights. Found that neither the left or right running lights were working. Returned vehicle back to the service center and was told by the service rep that the technician had failed to transfer a control module from each of the original headlight units to the new units. I collected the vehicle after the control units were installed but upon inspection of the lights and bumper at home, I found that the gap between the bumper and fender panels was noticeable wider on the passenger side than on the driver’s side. Looking into the issue, I found that the technician had failed to reinstall two metal spring clips that are meant to help hold together and align the bumper and fender panels. Had to return the vehicle a third time to the dealership to have this issue rectified. Very poor QC and workmanship for such a simple job. More

Sarah had everything ready when I brought my Macan in to have the oil changed. A loaner car was ready to go all I had to do is sign the loaner paperwork. Took about 10 minutes have the oil changed. A loaner car was ready to go all I had to do is sign the loaner paperwork. Took about 10 minutes More