Jackie Cooper Imports - Service Center

The staff is knowledgeable and not “pushy”. The physical building is very clean and beautiful. Service was professional. Mikey M is professional and helpful. As the representative of the dealership,he is a building is very clean and beautiful. Service was professional. Mikey M is professional and helpful. As the representative of the dealership,he is a great example. More

I wanted to just take a moment to tell you two service guys I don’t like to be lied to tell me the truth that seems to be a problem now days no one has the b—-s to speak the truth guys I don’t like to be lied to tell me the truth that seems to be a problem now days no one has the b—-s to speak the truth More

Mushtaq has always made sure I’ve been satisfied and had everything that I need. He has time and time again came through for me on any questions and help ive needed with my CLA. Thank you Mushtaq! everything that I need. He has time and time again came through for me on any questions and help ive needed with my CLA. Thank you Mushtaq! More

Beautiful dealership! Jerrid was so easy to work with and took great care of us! Very knowledgeable and caring...he and Chuck made a great team! took great care of us! Very knowledgeable and caring...he and Chuck made a great team! More

Great to work with!Service was top notch!They get you Great to work with! Service was top notch! They get you in and out on time! Always eager to help serve you. Very clean atmosphere. Great to work with! Service was top notch! They get you in and out on time! Always eager to help serve you. Very clean atmosphere. More

Excellent service and communication. Jacob did a very good job. Work was done well. Am very happy with Mercedes. Enjoyed the loaner car as well good job. Work was done well. Am very happy with Mercedes. Enjoyed the loaner car as well More

Had an electrical issue with a Certified Used purchase. I dropped the car off without an a appointment, was offered (but did not need) a loaner. The issue was remedied. Customer service was great as always. dropped the car off without an a appointment, was offered (but did not need) a loaner. The issue was remedied. Customer service was great as always. More

Went in today for service. I'm retired, so need to watch every penny. My service advisor was Frank Ferlazzo. He kept me informed and made sure I was aware of all costs. Have had all my service done there every penny. My service advisor was Frank Ferlazzo. He kept me informed and made sure I was aware of all costs. Have had all my service done there. Very pleased. More

I brought my car into get warranty work done on a tire and rim, I received a loaner car which was hit while we were in the house. I gave them my 1,000$ deductible. The insurance denied the claim, When I h and rim, I received a loaner car which was hit while we were in the house. I gave them my 1,000$ deductible. The insurance denied the claim, When I had to get warranty work done again instead of refusing my service they took my car in on CHRISTMAS EVE (which I advised them I would be driving to see family in California that same day, was going to be a Christmas surprise) they proceeded to call me and tell me my car was ready, so when I arrived a man named DUSTIN told me they will be keeping my car until I pay for the damages on the loaner and will get $15 a day fee for the car being there and a lean was going to be placed on my car. I had already called 3x that day at any point they could of talked to me over the phone instead they bring me up there and embarrass me in-front of people by bringing me a box of all my stuff like I just got fired from a job and locked the door behind me! Mind you this is CHRISTMAS EVE!! This is the worst service I have ever received my mother even owns a Mercedes and was never talked to nor dealt with the way I was! I wish I could go back and un-buy my car because this service was so bad and I have to deal with this dealership for my warranty! I would not recommend this dealership for service my sales guy was great unfortunately the team he comes with is not!! Yes I paid for the damages, it’s the way they treated me especially when I have the money to pay for it! You don’t just take peoples cars and say now pay me! Unacceptable!!!! More

Mr. Balke has worked with me many times, and numerous test drives to help me decide on the exact car I wanted. Mr. Cole was very helpful in educating me with the many features I knew nothing about, or p test drives to help me decide on the exact car I wanted. Mr. Cole was very helpful in educating me with the many features I knew nothing about, or probably wouldn't have been able to figure out. The information he provided, mostly safety first, is much appreciated. The Jackie Cooper team worked diligently to get this car shipped in, and ready, even in the middle of a holiday. It was apparent that they intend to provide the best possible service, and represent the finest automobiles made. All while showing concerns for customer safety during this pandemic. My sincere thanks. More