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Jackie Cooper Imports - Service Center

Tulsa, OK

4.6
450 Reviews

450 Reviews of Jackie Cooper Imports - Service Center

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October 18, 2021

Had my tire inflated on the service driveAfter arriving Had my tire inflated on the service drive After arriving home I was missing the valve cap which was special MBZ cap Problem is, I now have to a comp More

by rut.n.strut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cleary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Young
Oct 19, 2021 -

Jackie Cooper Imports responded

rut.n.strut, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chris Martinez, Director of Sales

October 15, 2021

Courteous and responsive. I feel that they have my best interests at heart. Very professional. More

by PELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed hicks. 5 stars
Oct 18, 2021 -

Jackie Cooper Imports responded

Hi, PELLER! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a wonderful day! - Chris Martinez, Director of Sales

October 09, 2021

Wow service! Exceed expectations. Each interaction is positve. From Brian the salesman to Conner the sales closure to John in maintence each have a service heart. More

by CCRAIGPIPELINELAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goss
Oct 11, 2021 -

Jackie Cooper Imports responded

Hi, CCRAIGPIPELINELAW! Thank you for the stellar rating. We're delighted to hear that working with Brian, Connor, and John elevated your experience with us. We hope to work with you again soon. Take care! - Chris Martinez, Director of Sales

September 28, 2021

Service was done in a timely manner. I am pleased with the service. I can always just stop by even if I just need air in the tires. Great service. More

by SYTAYLOR66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Connie
Sep 29, 2021 -

Jackie Cooper Imports responded

Hi, SYTAYLOR66! Thank you for the 5-star review. We're delighted to hear that we were able to help you with your tires. Take care! - Chris Martinez, Director of Sales

August 05, 2021

Danny was awesome! helped me get ahold of the car that i wanted and made sure that i understood the process of buying my car! More

by max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Geiger
Aug 06, 2021 -

Jackie Cooper Imports responded

Hi, max! Thank you for the high rating. We're happy to hear that working with Danny elevated your shopping experience with us. Have a great day! - Chris Martinez, Director of Sales

August 02, 2021

We took our Mercedes GLE in for some touch up body work. Danny came in on his day off to make sure we were taken car of. Great service! More

by CharlesH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Jackie Cooper Imports responded

Thank you for the stellar review, CharlesH! We're delighted to hear that Danny was able to help with touch up body work for your Mercedes GLE. Have a wonderful day! - Chris Martinez, Director of Sales

July 13, 2021

Great service! The service depart is very efficient; they were able to get me in and out quickly with a loaner car. I appreciate your entire staff. More

by CARDWGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 14, 2021 -

Jackie Cooper Imports responded

Thank you for leaving us a stellar review, CARDWGL! We're happy to hear that you left the dealership satisfied with our service. Have a great day! - Chris Martinez, Director of Sales

July 04, 2021

Always seem to make addressing my problems and concerns their highest priority.. very professional but always manage to treat you like family. I hold them in high enough regard to travel 2 1/2 miles each More

by DOCBUCKLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
TW Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff and Sarah in Servicing
Jul 06, 2021 -

Jackie Cooper Imports responded

Here at Jackie Cooper Imports, we like to treat our customers like family and make sure that you leave 100% satisfied! - Chris Martinez, Director of Sales

June 07, 2021

They are excellent in all aspects. The job done was perfection. Jobs were done on schedule and without any problems. Would recommend this dealer to everyone. More

by TWILL2603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario, Alex Lisenbee, Alex Kach
Jun 07, 2021 -

Jackie Cooper Imports responded

Thank you for your recommendation! It means a lot to us! We look forward to your next visit! Safe travels. - Chris Martinez, Director of Sales

May 26, 2021

Once again worst experience ever!! They take 4-8 hours to put tires on they advised me I could come pick up my tires and have them put on somewhere else as long as they follow the rules of the warranty! When More

by Katieann.sullivan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure the man in the glass office to the far right in service
May 26, 2021 -

Jackie Cooper Imports responded

Katieann.sullivan, we understand your frustration with the third-party warranty process. The wheel and tire warranty is a good one to have and it does require the paperwork, as well as the actual repair, to be done to exacting detail. We know that your time is valuable and we wish that we could have met your expectations when it came to this repair. We appreciate your business and we wish you much success with your new vehicle! - Chris Martinez, Director of Sales

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