Jackie Cooper Imports - Service Center

They are not customer friendly that is in complete contrast to the Mercedes Family culture. I contacted them for my car 4th service. This was my first time with them as we recently moved here. The ser contrast to the Mercedes Family culture. I contacted them for my car 4th service. This was my first time with them as we recently moved here. The service that took 2-3 hours before, they quoted minimum 8 hours. On top of that, they refused a loaner because I was not their customer. Any other Mercedes dealership will welcome Mercedes customers as it is just one family (The Mercedes Family). I finally decided to get my car serviced at another dealership. The girl at the reception was also not very kind. More

Dave was very professional! He made my purchase very special for me! I couldn’t be more satisfied with the knowledge he had on the vehicle!! Great guy!! He made my purchase very special for me! I couldn’t be more satisfied with the knowledge he had on the vehicle!! Great guy!! More

PLEASE READ BEFORE DOING BUSINESS AT THIS DEALERSHIP. Timeline of my experience started about a year and a half ago. Turbo went out on my 2020 sprinter van. Jackie Cooper replaced turbo at a cost of abo Timeline of my experience started about a year and a half ago. Turbo went out on my 2020 sprinter van. Jackie Cooper replaced turbo at a cost of about $7000. Everything was good until January of 2023, 7 months ago, when my turbo went out again on the mountains of Arizona, strained for hours. Roadside assistance went ahead and transported my sprinter to Mercedes of Tucson service department. After Mercedes of Tucson diagnosed my vehicle they came to the conclusion that what caused the turbo to pretty much explode and caused thousands of dollars worth of damages was the fact that Mercedes of Tulsa use longer bolts to seal turbo. I spoke with Jackie cooper about the situation and after going back a, forth for weeks came to the agreement of taking responsibility and repair vehicle, but I had to get it transported to their dealership, which I did with a cost of almost $3000, 1000 miles. Once the vehicle got to them, they first acted like they had no idea what I was talking about and that they never agreed on doing anything for me. Once again going back and forth a few days, they agreed on covering the cost of new turbo using the correct bolts this time, but I was to be responsible for a bill of $5000. At this point been frustrated about the situation and really wanting to move forward, I agreed on paying the $5000. 2-3 days after they finished performing the $5000 worth of work, I get a call stating that I was to be responsible for another $10,000 worth of work. So now, after being pushed, speaking with multiple people from the dealership to Mercedes corporate I’m left with 2 options. Option #1: pay us $5000 and tow your sprinter out of the dealership. Option #2: pay us $15000+”$3000 of transport fees, to be able to drive it out of the dealership. And that’s hoping there’s no more calls with additional fees. This is the type of service to be expected from this dealership!!!! More

Bought a BMW down the street and couldn’t even get greeted when i walked in for service. Jackie Cooper has NO equal when it comes to customer service and satisfaction. My salesperson was Mushtok and I greeted when i walked in for service. Jackie Cooper has NO equal when it comes to customer service and satisfaction. My salesperson was Mushtok and I don’t think i’ll ever buy another car from anyone else. Courteous, conciensious, attentive, professional, and totally customer centric. If he was busy when I came in there were 3 other people asking if they could help me. In summary, you get what you pay for. At least at Jackie Cooper. Thanks for the great serviceand all you do for your customers. More

Fast and efficient Very helpful and informative. always keeps me updated on our company vehicles. Makes sure our trucks get done in a timely matter always keeps me updated on our company vehicles. Makes sure our trucks get done in a timely matter More

Max Grunhof 5 He was awesome he help me out. Was very professional and respectful. And also teach me and thing or two about my new Mercedes he was very helpful and I wouldn't mind dealing with h Was very professional and respectful. And also teach me and thing or two about my new Mercedes he was very helpful and I wouldn't mind dealing with him for now on great guy. More

She was a great listener and delivered exactly what I needed for my car. The service was stellar! needed for my car. The service was stellar! More

Everyone was courteous, professional and had my issue corrected quickly. I couldn't have asked for a more efficient and timely service experience. corrected quickly. I couldn't have asked for a more efficient and timely service experience. More

5 Very happy with service. Everyone is friendly and knowledgeable. Only dark spot: price for oil change seems excessive. Everyone is friendly and knowledgeable. Only dark spot: price for oil change seems excessive. More

5 Mac was good to keep ing touch or return my call with a text explaining what was happening text explaining what was happening More