Jack Volkswagen of Saco

I had found a car at a different VW dealership, but it wasn't the color I really wanted. So, I called Prime to see if they had what I was looking for in stock. They didn't, but they were eager to help m wasn't the color I really wanted. So, I called Prime to see if they had what I was looking for in stock. They didn't, but they were eager to help me find the car I wanted. While I was on the phone, they found the car I wanted at a couple of other dealerships. They informed me that they could get those cars AND that they would beat any deal I had already negotiated. Sure enough, they beat the deal and got me the car I wanted. They were friendly, called when they said they would call, and made it very easy to close the deal. I would definitely recommend buying a car from them. More

Had a great overall experience!!! Kyle was friendly and extremely informative, whick helped me make the right decision on my purchase. I was treated fairly on the negotiation of the price and the value of extremely informative, whick helped me make the right decision on my purchase. I was treated fairly on the negotiation of the price and the value of my trade in.. When I came to pick up my new car, Kyle spent a good hour showing me everything I needed know, including setting up my bluetooth link, and the stereo. Like I said earlier, it was just a great overall experience working with Kyle!!! I would definately recommend Prime Volkswagen to my friends.. More

My wife and I went to Prime Volkswagen looking for a specific Jetta. We met Bonnie Lachance and she was friendly and very helpful. We told her exactly what I was looking for right down to the style an specific Jetta. We met Bonnie Lachance and she was friendly and very helpful. We told her exactly what I was looking for right down to the style and color. Bonnie immediately let us test drive a jetta and it was exactly what we wanted. Bonnie was exactly what we were looking for in a sales person. Not your typical pushy car sales person who doesn't listen to the customer and only trying to make a sale. This will be one of the main factors for returning in the future to purchase another Volkswagen. Not to mention the dealership goes the extra mile to give great service, warranty and price. We couldn't be happier with the service and car! Sincerely, Johnny and Lisa Eastman Albany, NH More

We had previously bought two new VW's at the Portland area's other dealer, but we have always much preferred the service department at Prime (earlier Claire). Both of those 5-speed Passats (a 1999 and a area's other dealer, but we have always much preferred the service department at Prime (earlier Claire). Both of those 5-speed Passats (a 1999 and a 2003) were excellent, delightful cars--very German in all the right ways. This time it was Prime that happened to have the car we wanted: a 6-speed manual 2010 Tiguan S which I had earlier spied in Morong's inventory. When I noticed online that it had been swapped to Prime, I decided to look seriously into buying it. Because I had liked Steve Wilson's easy ways as a salesman when I'd driven a couple of other new vehicles during a routine service visit a few years ago (just to see what might be the right car for us next time), I purposely sought him out late last Friday for a ride in the Tiguan. Once again he was a perfectly enjoyable sales person to deal with--no high pressure, just a good salesman's "appropriateness" of pressure. What more or less clinched the sale (if not yet the deal) was Steve's (and his manager's) willingness to let me take the car home overnight so that my wife could get a sense of it on her own territory. Naturally she loved it. Then, the next day, it did not take much discussion to bring the deal, including trade of our 2003 Passat, into line with what I had calculated in advance to be fair for both sides. (Frankly, I have never been one to expect a car dealer to let a car go without making a decent profit on it--when I like a dealer I want it to stay in business!) Not only Steve, but also Derek Ricker and Scott Desrosiers deserve high praise for making the whole affair not only painless but actually lots of fun. We did our part too, though, by being easy customers! We especially enjoyed Derek's "manic" sense of humor and Scott's very likable way with us in carrying out the nuts and bolts of the sale. For his precise penmanship alone, Scott should get some kind of award! It really was a pleasure to deal with such a smart bunch. The atmosphere at this dealership is always great: open, bright, upbeat, and refreshingly informal--pretty much a model of what a car dealership should be, both for service and for sales. It really has been our pleasure! More

After searching other dealers in ME,NH, and MA to find a car to replace my Jeep after engine failure, I decided to go to Prime to look at a 2009 VW Jetta. Sadly that one was sold but was able with the help car to replace my Jeep after engine failure, I decided to go to Prime to look at a 2009 VW Jetta. Sadly that one was sold but was able with the help of Scott and Derek to purchse an even better 2008 Jetta. The negotiating was painless and the staff was friendly and exceeded my every expectation. They followed me home with my new car as I had borrowed a car to get there and had not planned to pick it up until later that day. I have given nothing but excellent reviews to anyone I know who has talked about getting a new car. I plan on going to them again in a few months when my girlfriend gets a new car. More

Had a great experience dealing with thse gentlemen and would not Hesitate to recommend dealing with Prime VW. I even had the pleasure of meeting and talking with Ira. My experiences with this dealership would not Hesitate to recommend dealing with Prime VW. I even had the pleasure of meeting and talking with Ira. My experiences with this dealership was an unbelievable and exciting time. No pressures and possitive time. Although I did not make the purchase at this time I will surly be back. And don't forget to see Joe Frechette and tell him Mike sent you in for a great buy. Thank-you to Joe Derek and Rich it was great to work with you Mike M More

Joe Frechette helped us to purchase our recent volkswagen jetta. Joe was very knowledgeable, funny and honest. He immediately made us feel comfortable and made the whole process very simple and straightforwa jetta. Joe was very knowledgeable, funny and honest. He immediately made us feel comfortable and made the whole process very simple and straightforward. He went out of his way to meet our needs and even took the time to install a roof rack onto our car. He was very patient with our kids (we had no idea we would be there for as long as we were). At the end of our sale, as we were doing all the paperwork, he kept checking in with us to see if there was anything we needed. Joe's customer service is very organic and natural. He talked to us, not at us, and by the time we were trying to decide, we really trusted him. I would recommend him highly to anyone looking to buy a car. I have found that this dealership is wonderful on many levels. Everyone is very professional, courteous and fun. Prime Volkswagen is extremely approachable and they make the whole experience a joy. Especially Joe. More