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Jack Schmitt Ford
Collinsville, IL
566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 566 reviews
July 20, 2015
Above and beyond the call of duty.. My story started late afternoon Tuesday July 14. I had just stopped on the lot to quickly peruse the selection of pickup trucks. My interests were p My story started late afternoon Tuesday July 14. I had just stopped on the lot to quickly peruse the selection of pickup trucks. My interests were pretty specific and limited and I was just expecting to look a bit and see the ballpark prices. I didn't go inside, or even have interest in talking to a salesperson. Plus, it was very hot on the lot and I doubted anyone would even approach me--which was the case at a Chevy dealer the day before. To my somewhat surprise, Mike Miller made the trek onto the blazing asphalt to greet me and inquire my interests. I told him my specific requests, and he pretty much only had one vehicle that met my criteria. It was a recently traded vehicle which also happened to be the vey first one I looked at when I arrived alone. After some discussion, I agreed to a test drive. He deftly showed me a few of the newer control functions and then we took off on a generous test run. I liked the vehicle, but since I had just begun the search process, I was not ready to let them evaluate my current vehicle (2012 Escape--also from this dealer). I also had obligations later that evening I needed to leave for. I agreed to come by the next afternoon to let them check my vehicle and possibly do a finance inquiry. Upon arriving the next day at the agreed upon time, Mike got my keys and info and started the eval process. He informed me he was also working with some other folks simultaneously and asked if it was ok for his coworker Rich O'Donnell to continue to assist me. I agreed. Rich had obviously been in the car biz quite a while, and understood how to work with a person of my demeanor. We continued with the process all the way through delivery of my new/gently pre-owned truck. The process was running into early evening and both Mike and Rich stayed after their regular hours to help get my transaction completed that day. They were scheduled off the next day, and I would have waited till Friday to finish up, but they insisted they were happy to stay to wrap the deal. I negotiated the final details with Rich and the finance guy who was also most helpful and professional. If you would have told me at lunch Tuesday I would be driving a new vehicle by Wednesday evening, I would have been very doubtful. The experience was swift, pleasant, and beneficial to all parties I believe. Thanks for everything. Robert L. Edwardsville More
by Robert from Edwardsville
Employees Worked With
Rich O'Donnell, Michael Miller
July 17, 2015
Thank you Adam, Clint and Jaime for a wonderful experience!! We had been searching for a good, used car for our daughter's first car and found just what we were looking for on your website. Since we live quite a We had been searching for a good, used car for our daughter's first car and found just what we were looking for on your website. Since we live quite a distance away, about 2 hours, we called first, spoke with Adam and he was more than anxious to answer whatever questions we had about the car before we drove all the way to your dealership to check it our for ourselves. We appreciated his honesty very much. He could have told us pretty much anything he wanted to get us to come in but he chose to be straight-forward and honest. Thanks, Adam!! After arriving at the dealership, we met Clint who took us on two very thorough test drives. Because of the time he spent with us, this ultimately helped us make a car purchase. If he didn't know the answer to a question we had about the car (it was a Toyota) he took the time to find the answer. That was much appreciated. Besides being very nice and helpful, he was very fun and entertaining to work with. Took a lot of the normal "car buying pressure" off. And although we had arrived at the dealership with pre-approved financing in-hand, Jaime was able to beat our already acquired low interest rate and save us money with our payments!! She truly seems to enjoy her job and had a smile on her face the entire time she worked with us. What a breath of fresh air in today's world!! We left the dealership with every bit of our paperwork organized and completed. Thanks for your patience, Jaime!! Please commend each of these employees for us. They are all an asset to your dealership and you're lucky to have each of them. I would recommend them to any future customers. You won't be disappointed!! More
by Thegladdens
Employees Worked With
Clint Haynes, Jaime Stack, Adam Bohle
July 16, 2015
Great folks that will go the extra mile! Had no plans to purchase a vehicle at this time. However, was interested in what was ahead because I had not purchased a new car in awhile. I received Had no plans to purchase a vehicle at this time. However, was interested in what was ahead because I had not purchased a new car in awhile. I received a great company and Dealership discount as well as a fair trade in. Our excellent credit also help Jamie shop the many financing options that they have. I've always looked at a car purchase as an ordeal and one sided. This was painless and we left with our new car last evening. More
by steve and linda
Employees Worked With
Adam Bohle was our first contact, Jim Smith, Jaime Stack, Hallie Trask
July 08, 2015
Rich O and Ben F Rich O is a natural. His patience, guidance and thoroughness very much impressed me. I will never buy a vehicle from another salesperson. Ben F was ve Rich O is a natural. His patience, guidance and thoroughness very much impressed me. I will never buy a vehicle from another salesperson. Ben F was very helpful too. Both gentlemen shared the options available to me and ensured I was utterly in the know. More
by Shel
Employees Worked With
Ben Firnkes, Rich O'Donnell
June 30, 2015
awesome Brad was awesome! He worked with us on our trade in and purchase of our new to us used car! He was very friendly and understanding. We will absolutely Brad was awesome! He worked with us on our trade in and purchase of our new to us used car! He was very friendly and understanding. We will absolutely return as well as recommend Brad and Jack Schmitt Ford to our friends and family. We also worked with Jaime in financing and she too was very friendly!! Overall the experience was outstanding! More
by emilycall
Employees Worked With
Jaime Stack, Brad Clanney
June 23, 2015
Very nice people Everyone was friendly and very helpful! I would recommend others to make the drive for the deal. Best service I've had in buying a vehicle. Everyone was friendly and very helpful! I would recommend others to make the drive for the deal. Best service I've had in buying a vehicle. More
by Farm wife/mom55
Employees Worked With
Jade Noll, Jaime Stack, Brad Clanney
June 15, 2015
Returning Jack Schmitt customer Jim Smith has always been friendly, helpful, and honest when we have purchased vehicles from Jack Schmitt, which is why we returned recently to replac Jim Smith has always been friendly, helpful, and honest when we have purchased vehicles from Jack Schmitt, which is why we returned recently to replace our vehicle that was totaled in an accident. Jim helped us find the vehicle we wanted, even though it was not on their lot. We are very satisfied with the price of the vehicle. Financing was easy and Ben Firnkes was equally as pleasant to work with. All the paperwork was in order and made for a very smooth process. More
by Ayl For One
Employees Worked With
Jim Smith, Ben Firnkes
June 04, 2015
Minimal Headache While shopping for a car is one of my LEAST favorite things to do, this time it was not bad (I only got a small headache). Mike Miller worked hard to While shopping for a car is one of my LEAST favorite things to do, this time it was not bad (I only got a small headache). Mike Miller worked hard to help us get the car we wanted. Everyone else was professional and friendly, I walked out with a beautiful Ford Fusion that I look forward to driving. We will recommend Jack Schmidt Ford & Mike Miller to anyone looking for a vehicle. More
by Happy jan
Employees Worked With
Ben Firnkes, Michael Miller
June 02, 2015
EXCELLENT EXPERIENCE MY FRIEND, DAMON HARKINS WAS PROFESSIONAL, PERSONABLE AND HE MADE SURE EVERYTHING GOOD. PRICE WAS FAIR FOR A USE VEHICLE. I JUST WONDER HOW MANY TIME MY FRIEND, DAMON HARKINS WAS PROFESSIONAL, PERSONABLE AND HE MADE SURE EVERYTHING GOOD. PRICE WAS FAIR FOR A USE VEHICLE. I JUST WONDER HOW MANY TIME I CAN GET FREE CAR WASH LIKE HE SAID. LOL!!!!!! More
by DEAN DUONG
Employees Worked With
Damon Harkins
May 31, 2015
Excellent Everything! Rich and Jamie were great to work with. They made this the best AND easiest vehicle purchase I have ever had. I've been buying from Jack Schmidtt for Rich and Jamie were great to work with. They made this the best AND easiest vehicle purchase I have ever had. I've been buying from Jack Schmidtt for 28 years and they have always been great but this was by far above and beyond. Rich knows his Fords and made the experience simple. Jamie was excellent in explaining everything and got us through the process quick and painless. I highly recommend the crew at Jack Schmidtt and will definitely come back them for my next vehicle purchase. More
by mojomann67
Employees Worked With
Jaime Stack, Rich O'Donnell
