Jack Schmitt Ford

Another Happy Customer I went through USAA Car Buying Service on Sunday, and was contacted by Russ Sebastian first thing Monday morning. I explained to Russ, my wife and I I went through USAA Car Buying Service on Sunday, and was contacted by Russ Sebastian first thing Monday morning. I explained to Russ, my wife and I had been looking at the 2015 Lincoln MKS, but our color combinations and option packages turned out to be very hard for Russ to find within 500 miles. As we were planning a 1,000 mile road trip in three short weeks, we were extremely eager to find our car and get the deal closed. We ended up having to compromise on some of our initial options (FWD instead of AWD and Platinum Dune instead of Ruby Red exterior), but we ended up with a beautiful vehicle. Russ put up with our fickleness and remained extremely patient as we kept calling him daily and asking him to find something slightly different than the day before. Jaime Stack quickly got our financing arranged to our satisfaction, and the deal was closed quickly. My only disappointment was with the used car appraiser who only gave us $24,000 for our trade-in which Kelly Blue Book appraised trade-in at $29,000 - $32,000. Two days after taking possession of our trade-in, the dealership listed it on their web site for $36,000 -- a $12,000 margin. But overall, we had a very pleasurable experience with Russ and Jaime and appreciated their thoroughness and professionalism. More

Painless buying experience Clint Haynes gave me a great deal with no hassle, was worth the drive to Collinsville from Arkansas to get the vehicle I wanted at a price that beat a Clint Haynes gave me a great deal with no hassle, was worth the drive to Collinsville from Arkansas to get the vehicle I wanted at a price that beat all the dealers near where I live. More

Great service Jack Schmitt's team went out of their way to assist me in my purchase. Jim and Jaime worked together to find me a vehicle and financing that would hel Jack Schmitt's team went out of their way to assist me in my purchase. Jim and Jaime worked together to find me a vehicle and financing that would help me rebuild my credit. Jack Schmitt has treated me and my family great for 20 yrs. More

Amazing The team at Jack Scmitt were great. Everyone was friendly, helpful and professional. There was no pressure to make a decision just the willingness to The team at Jack Scmitt were great. Everyone was friendly, helpful and professional. There was no pressure to make a decision just the willingness to help me find what I wanted I recommend Jack Scmitt to everyone that asks about the car. I'm a loyal customer from now on. More

Great service everytime we come here Bought many vehicles from this dealership and will always recommend them to my friends and family. Only purchase my future vehicles from this location Bought many vehicles from this dealership and will always recommend them to my friends and family. Only purchase my future vehicles from this location from now on. More

Friendly, comfortable no pressure experience. Our Product Specialist was great to deal with in the purchase of our car. No pressure. Nice guy. I will recommend this dealer, this Product Special Our Product Specialist was great to deal with in the purchase of our car. No pressure. Nice guy. I will recommend this dealer, this Product Specialist to anyone. More

Not as nice as when buying vehicle On time for appointment and was told approximately 2 hours to complete a single recall update and software update. Was actually 3 plus hours. After On time for appointment and was told approximately 2 hours to complete a single recall update and software update. Was actually 3 plus hours. After that work was completed, clock was not reset to correct time. Men's restroom towel dispenser not working, but no one seemed to care. Water bottles offered in lounge refrigerator, but was actually empty. Offered ride in 5 minutes to place to get breakfast, but had to re-ask and was actually about 20 minutes. WIFI did not work while I was there. Sitting in lounge for over an hour past the 2 hour promise, my observation is that little urgency is shown with regard to customer compared to when I bought vehicle from Jack Schmitt. Although these service items were being completed at Ford's expense, I would like to feel like someone is actually concerned about keeping me informed about progress and that did not happen. None of these More

2016 Escape Buying a new car doesn't have to be stressful. Jack Schmitt Ford and Russ Sebastian made it pleasurable. Russ respected my opinions and worked hard Buying a new car doesn't have to be stressful. Jack Schmitt Ford and Russ Sebastian made it pleasurable. Russ respected my opinions and worked hard to find an Escape in the color with the options I requested. The price was fair and delivery efficient. The entire experience was low pressure, including the financing. I will return for our next vehicle. More

Fun day! I had a good time the day I bought my new car. I really didn't know what I wanted or if I wanted anything at all. I got to test drive anything on the I had a good time the day I bought my new car. I really didn't know what I wanted or if I wanted anything at all. I got to test drive anything on the lot that caught my eye. Clint took the time to walk me around the entire lot and let me see every thing new and used. Anything that I wanted to drive he went and got the keys. I had a fun day driving cars and seeing what new stuff is out there. For me budget was not much of a concern but I did have credit issues in the past. They got me financed for for 0% and with a payment that was well below what I said I wanted to spend. I left there happy and with a car that I love. More

New car buying We had the most wonderful experience buying our new car with Jack Schmitt in Collinsville. We had made an appointment for 11 am. When we arrived we We had the most wonderful experience buying our new car with Jack Schmitt in Collinsville. We had made an appointment for 11 am. When we arrived we were greeted with a smiling person. We told them we had an appointment with Russ. They found him within seconds. We were interested in The Lincoln MKX. He had a 2015 and a 2016 pulled up near the door with keys ready for both. We took a test drive and loved the vehicle. We then went to his office to talk numbers. Buying a car is a big purchase for us, so we asked if my husband and I could go to lunch and discuss the transaction and then return with our decision. Russ gave us directions to some places to eat and as we were leaving, gave us a gift card to one of the restaurants nearby. We called him with some questions we had and he had that information for us when we returned. There was never any pressure. He was polite, down to earth and easy to talk to. I can"t say enough about our wonderful experience. We had stopped at another dealership earlier in the day, and oh my. There was no comparison. Russ located a vehicle for us in the color we wanted and we set a date to pick it up. The financing experience with Jamie, was just as professional and cordial. I will be recommending this dealership to all my friends! Thank you. More