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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

February 27, 2016

Beyond Satisfied Words cannot explain how I feel right now.Damon has ABOVE AVERAGE customer service.He worked with me to make sure I left the lot happy.I wish I could More

by Saved_bre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Mar 29, 2016 -

Jack Schmitt Ford responded

Saved_bre, Thanks so much for the kind words about Damon Harkins. He is a great guy and we are lucky to have him on our team. I do sincerely hope that you are enjoying your new vehicle and that you will be a customer of ours in the future! Please let us know how we can assist you! -Andy Carr, General Manager

February 27, 2016

Truly fun experience Let me start by saying purchasing a vehicle is not my list of fun things to do. Sure I enjoy picking one out and driving it but everything in between More

by Redward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey, Jade Noll, Damon Harkins, Jaime Stack, Hallie Trask
Mar 29, 2016 -

Jack Schmitt Ford responded

Redward, Thanks so much for the kind review of Damon and everyone on our team. I am very pleased to read that you had a good experience with us and that we helped you get the right truck. That is one sweet ride! Please feel free to contact me personally if ever I may be of assistance! -Andy Carr, General Manager.

February 25, 2016

Fast, friendly, and convenient I started the process online, it was quick and easy. Everyone was helpful and gave a great experience. Damon was great, i did not feel pressured at More

by shawnh45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Damon Harkins, Jaime Stack
Mar 29, 2016 -

Jack Schmitt Ford responded

shawnh45, What a sweet car! Great photo! I am so pleased to hear that your experience with Damon was great. We have worked very hard to try to design a sales process in our store where people don't feel the typical pain points associated with getting a new vehicle. Thank you for the review and thank you for being a Jack Schmitt Ford Lincoln customer! -Andy Carr, General Manager.

February 12, 2016

Sales Our salesman was very nice and went above and beyond to be helpful. I would recommend anyone to ask for him in purchasing a vehicle. More

by Tambill123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Feb 16, 2016 -

Jack Schmitt Ford responded

Tambill123, thanks so much for the kind words and taking the time to post your review here. We look forward to continuing to serve you as a customer for many years to come. -Andy Carr, General Manager

February 11, 2016

Amazing people! I love Jack Schmidt Ford in Collinsville, IL!!! The customer service was amazing!!! I knew what I wanted when I went in and Jim Smith gave me a few op More

by DShoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Feb 16, 2016 -

Jack Schmitt Ford responded

DShoop, Thanks so much for taking the time to tell us about your experience. We pride ourselves on helping you get the vehicle you want to own instead of forcing you to buy what we want you to buy. The Escape is a great vehicle! We hope you could recommend us to others to have the same experience that you have. We look forward to serving you in the future! -Andy Carr, General Manager

February 09, 2016

Great Experience! Top notch customer service! Very friendly and informative staff. Very professional throughout the whole car buying process. We worked with Mike Miller More

by Richters08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Ben Firnkes, Michael Miller, Hallie Trask
Feb 16, 2016 -

Jack Schmitt Ford responded

Richters08- what an awesome photo! Thanks so much for working with us on your new Explorer. We are so glad you enjoyed the experience. You will absolutely LOVE owning the Explorer and we hope you will take advantage of our service department as well. Please let us know how we can assist you in the ownership of your new vehicle! -Andy Carr, General Manager

February 07, 2016

Awesome!! I posted a note on Facebook if anyone knew a Ford salesperson in area - the immediate responses were JIM SMITH at Jack Schmitt. Wow! They were right More

by VS62234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Jim Smith, Jaime Stack
Feb 16, 2016 -

Jack Schmitt Ford responded

VS62234, What a great idea to find someone trustworthy to work with on your vehicle purchase! We are glad that someone had already had the "Jim Smith experience" and could refer you to him for help with your new vehicle. Jimmy is one of the great ones! Please let us know how we may be of assistance to you in the future. -Andy Carr, General Manager.

February 01, 2016

Great Service! It was a pleasure buying my truck from Mike Miller and Jack Schmitt Ford. Mike was very knowledgeable regarding the truck and even my questions compar More

by scottgut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
January 27, 2016

"Best Car Buying Experience Ever" What a GREAT EXPERIENCE, Jim Smith went above and beyond service, he took the time to show my daughter all the extra bells and whistles on the Ford Es More

by PaulHU2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Feb 19, 2016 -

Jack Schmitt Ford responded

PaulHU2, We are so thankful for the opportunity to do business and that you chose to purchase with Jim Smith here at Jack Schmitt Ford Lincoln. We are very pleased that you had the "Best Car Buying Experience Ever." We hope you will share that with anyone else you know who may be considering a new or pre-owned vehicle. If I may ever personally be of assistance to you on your Ford Escape, please feel free to reach out! -Andy Carr, General Manager

January 23, 2016

Great Deals Knew I would get a great deal... Fourth car I bought from Jim Smith. He showed me 3 cars and discussed 2 more. I will reccomend More

by charleed5648
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Feb 19, 2016 -

Jack Schmitt Ford responded

charleed5648, We sincerely appreciate that you have been a customer of Jim Smith and of Jack Schmitt Ford Lincoln over the years. We are glad that you know you can count on Jim and on us to make the best deals and that you would recommend us to others. If I may ever personally assist you with any of your needs please feel free to reach out. -Andy Carr, General Manager

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