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Jack Schmitt Ford

Collinsville, IL

4.5
566 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 566 reviews

June 19, 2016

A+ Purchase! Test drove a 2016 Focus ST a few months ago at Jack Schmitt Ford and liked it so much that I decided to factory order one. Clint Haynes was very knowl More

by kdwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

kdwalker, thank you so much for the kind words. We have many on our team who love the Focus ST model and are very enthusiastic about that particular vehicle. We are known among many car clubs as the "Focus ST Capital of the Mid West". We hope we lived up to that here for you. I know you will enjoy this new vehicle. If I may ever be of any assistance to you please feel free to reach out to my office. -Andy Carr, General Manager

June 09, 2016

$700 IN DAMAGE ON PAINT JOB! MUSTANG! TOTAL DENIAL SO FAR! TOTAL DENIAL THAT ANY DAMAGE OCCURED. DROPPED IT OFF FRONT PILLARS MATCHED. PICKED UP, ONE PILLAR STRIPPED GLOSS COAT AND DAMAGED DOWN TO THE PRIMER. More

by SO DISAPPOINTED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Warnecke, Craig Neuenschwander, Mike Paule
Jun 29, 2016 -

Jack Schmitt Ford responded

This matter is currently in arbitration with the Better Business Bureau as you requested. We are cooperating with their request for information. The fact of the matter is that this damage you speak of was the result of a prior repair to the a pillar of the vehicle where the paint was mis-matched and the clear coat was not applied properly. This was evidenced by the presence of exposed bondo and mismatched paint in that location. We understand the frustration if you had never noticed the repair before, but we can't take responsibility for the repair.

June 09, 2016

EXCELLENT purchase experience at Jack Schmitt Ford! Bought a 2016 Ford truck at Collinsville Jack Schmitt Ford, and we were very happy with our salesman, Clint Haynes. Clint is professional, extremely More

by Steve & Linda Amizich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Ben Firnkes
June 07, 2016

Came back for a second car Came to dealership because wife was looking for new car 2 months ago. Wife got a Ford Fusion. Now 2 months later decided to trade in our van. 1st plac More

by mrufx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
June 06, 2016

A very nice car buying experience! Just bought a 2016 Escape from Jack Schmidt Ford in Collinsville. Everything went real well from start to finish! Our salesman, Damon Harkins was help More

by nicecarbuyingmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
June 01, 2016

Outstanding car buying experience Wow, what an outstanding car buying experience. From when we first step foot on the lot to when we drove away in our new Edge, we were treated like f More

by jholzum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Michael Miller
May 30, 2016

Best car shopping experience I've ever had I'd like to thank everyone that was involved in the purchaseing of my truck could not have asked for a better experience. My sales man Damon harkins w More

by Markc1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
May 01, 2016

Amazing experience I would recommend this dealership to anyone and everyone great experience helpful dealers very nice people I will be looking forward to buying all my More

by Nickcline95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
May 01, 2016

New Car purchase Mike was more than helpful in our search for a new vehicle. We were looking for an extremely specific color and options on a 2016 Explorer. This was More

by Lrhutasel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
April 23, 2016

New car purchase Today we purchased a new Ford Escape from Damon Harkins. He impressed us with his attention to details and pleased us in every way. He is an asset to More

by Webbsharon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
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