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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

June 09, 2016

EXCELLENT purchase experience at Jack Schmitt Ford! Bought a 2016 Ford truck at Collinsville Jack Schmitt Ford, and we were very happy with our salesman, Clint Haynes. Clint is professional, extremely More

by Steve & Linda Amizich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Ben Firnkes
June 09, 2016

$700 IN DAMAGE ON PAINT JOB! MUSTANG! TOTAL DENIAL SO FAR! TOTAL DENIAL THAT ANY DAMAGE OCCURED. DROPPED IT OFF FRONT PILLARS MATCHED. PICKED UP, ONE PILLAR STRIPPED GLOSS COAT AND DAMAGED DOWN TO THE PRIMER. More

by SO DISAPPOINTED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Warnecke, Craig Neuenschwander, Mike Paule
Jun 29, 2016 -

Jack Schmitt Ford responded

This matter is currently in arbitration with the Better Business Bureau as you requested. We are cooperating with their request for information. The fact of the matter is that this damage you speak of was the result of a prior repair to the a pillar of the vehicle where the paint was mis-matched and the clear coat was not applied properly. This was evidenced by the presence of exposed bondo and mismatched paint in that location. We understand the frustration if you had never noticed the repair before, but we can't take responsibility for the repair.

June 07, 2016

Came back for a second car Came to dealership because wife was looking for new car 2 months ago. Wife got a Ford Fusion. Now 2 months later decided to trade in our van. 1st plac More

by mrufx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
June 06, 2016

A very nice car buying experience! Just bought a 2016 Escape from Jack Schmidt Ford in Collinsville. Everything went real well from start to finish! Our salesman, Damon Harkins was help More

by nicecarbuyingmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
June 01, 2016

Outstanding car buying experience Wow, what an outstanding car buying experience. From when we first step foot on the lot to when we drove away in our new Edge, we were treated like f More

by jholzum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Michael Miller
May 30, 2016

Best car shopping experience I've ever had I'd like to thank everyone that was involved in the purchaseing of my truck could not have asked for a better experience. My sales man Damon harkins w More

by Markc1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
May 01, 2016

Amazing experience I would recommend this dealership to anyone and everyone great experience helpful dealers very nice people I will be looking forward to buying all my More

by Nickcline95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
May 01, 2016

New Car purchase Mike was more than helpful in our search for a new vehicle. We were looking for an extremely specific color and options on a 2016 Explorer. This was More

by Lrhutasel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
April 23, 2016

New car purchase Today we purchased a new Ford Escape from Damon Harkins. He impressed us with his attention to details and pleased us in every way. He is an asset to More

by Webbsharon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
April 14, 2016

A. Mossman Great job, Mike! Recently purchased a car. Mike was extremely helpful during this transaction. Mike was funny, and knowledgeable about the vehicle. As More

by blorp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
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