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Jack Schmitt Ford

Collinsville, IL

4.5
566 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 566 reviews

July 05, 2016

Was a very easy going place Russ and Jamie were very nice, helpful. With this type of service, we will not hesitate to go back again. The car was very clean, and the time spent w More

by Dumas1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

Dumas1992, Thanks for the kind review about Russ, Jaime and the dealership. We hope that we can be your dealership of choice now and in the future! We appreciate your business. Thank you for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

July 02, 2016

Great Sales Person Russ was a very helpful and personable individual to deal with, he made our experience a very pleasant one. We would recommend him to others. More

by rkdk2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Craig Neuenschwander, Gary Thaller, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

rkdk2016, thanks so much for your kind review of Russ and for choosing Jack Schmitt Ford Lincoln. You'll have to excuse me but I have to wonder if there was something that happened with our other personnel that had you scoring them lower or if that was a mistake? If there is anything at all I can do personally to be of assistance please feel free to contact my office. -Andy Carr, General Manager

June 30, 2016

Excellent Service Damon was very helpful in finding the exact vehicle I was looking to buy. He was able to locate it at another dealer and have to delivered to Jack Sc More

by Brett
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Brett, We very much appreciate your review and the opportunity to assist you with your new vehicle. Our associates are trained "2 ears 1 mouth" and we always seek to understand and listen so that we can better assist our clients. I am glad to hear the process was smooth and painless and that you were happy with Damon. We look forward to taking care of you for many years to come! -Andy Carr, General Manager

June 29, 2016

Wonderful Service!! It was a pleasure to work with Damon. He definitely went above and beyond. Buying a new car is scary. Damon and the Jack Schmitt staff made it very ea More

by Niki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Niki, That new Explorers awesome! We know you will love it. We agree, buying a new car can be scary, overwhelming, all of those things. It's a major decision! We are happy that Damon made it a pleasant one and got you the vehicle and deal that you wanted. Thank you for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

June 28, 2016

Excellent service! Mike Miller was a great person to work with. He answered all of our questions and was very helpful. He was not pushy and I told him exactly what I wan More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Mike, Thanks so much for the kind survey. We did in fact go through some very, very unexpected staffing issues in June and our business was growing so I want to personally apologize for the longer wait time to finalize paperwork. I believe we have those issues worked out now. I am pleased to hear that Mike took great care of you in the process and hope you are enjoying the new Edge. What an amazing vehicle! -Andy Carr, General Manager

June 26, 2016

Excellent service and salesman Admen was excellent to work with and went out his way to get my car exactly the way I wanted and to send driver to Ohio to pick it up. He worked a won More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

We were all curious to see what was unique about this Fusion that it had to come from Ohio. When it got here we understood completely! What a cool car! Thanks for the positive feedback and for being a Jack Schmitt Ford Lincoln customer. We are glad we were able to assist you and we look forward to serving in the future! Please contact me personally if ever I may be of assistance to you. -Andy Carr, General Manager

June 26, 2016

Great buying experience! I would like to give a big shout out to Mike Miller and the Jack Schmitt Ford team.! I had one of the most pleasant car purchases ever! After several More

by Anne Kassly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Anne Kassly, Thank you so much for the kind review! We know you will absolutely LOVE your new vehicle. It's beautiful! I am so glad to hear about Mike and Jaime and so proud that they have the ability to take what can normally be a process that people dread and turn it into a fun and easy day. Thank you for choosing Jack Schmitt Ford Lincoln! If I may ever personally be of assistance to you please feel free to contact my office. -Andy Carr, General Manager

June 25, 2016

GREAT EXPERIENCE We loved the experience. Mike and Ben could not have been any better. They kept their word and never pushed us. Shopping vehicles has been a painfu More

by Matt Trout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Matt Trout, We are very glad that we were able to take a painful process and get it turned around for you! You will absolutely love your Explorer! What a great vehicle!! We will let Mike and Ben know they can come back to work tomorrow :) In all seriousness, thank you so much for choosing Jack Schmitt and for taking the time to write the positive feedback. Please feel free to reach me personally if ever I may be of assistance to you. -Andy Carr, General Manager

June 21, 2016

New truck Very friendly no pressure to buy , Damon Harkins great salesman works with you lots of cars and trucks to chose from very enjoyable experience free ca More

by Tgs12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Tgs12345, Thank you for choosing Jack Schmitt Ford Lincoln! We are so glad to hear that your experience was pleasant and pressure-free! Thats the way car buying SHOULD be!! Please feel free to contact me personally if I may ever be of assistance to you. -Andy Carr, General Manager

June 20, 2016

Excellent Ford - Lincoln Dealership The best place to shop for a New or Pre Owned Vehicle. No pressure , no big fancy Sales talk , Just honest and very knowledgable of all the Vehicles More

by MikeBonet
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

MikeBonet, I wanted to take a moment to thank you so much for the kind words about Mike Miller, your experience and our entire team. We work hard to make the car buying experience no-nonsense yet more pleasant for our clients. If ever I may personally be of assistance to you please feel free to contact my office. -Andy Carr, General Manager

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