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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

October 03, 2016

Extremely happy Went in was greeted immediately by Micheal Miller and my experience went very smooth from the test drive and financing where Jamie Stack met and excee More

by F150ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

F150ken, Thanks so much for the kind review! What do you think of that truck? Awesome, right? We are VERY proud of the job that Ford did on the new F-150. I am very pleased to see that you had a good experience with us and we hope to be your choice for vehicles now and always! If I may ever be of assistance to you personally, please feel free to contact my office. Congratulations! -Andy Carr, General Manager

October 01, 2016

Happy experience and good results We were after a pre-owned SUV to tow our boat. Mike Miller helped us pick out the proper vehicle and tow package. Mike and his team worked out the bes More

by expedition
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geff, he said Jeff with a "G", Ben Firnkes, Michael Miller, Laurie Osborne
Oct 19, 2016 -

Jack Schmitt Ford responded

expedition, thanks so much for the awesome review! You will LOVE that vehicle. Awesome for towing, hauling, cargo, family, and just a joy to drive. We are so pleased that you had a good experience with our team and we want to make sure we take care of you going forward. If I may ever personally be of assistance to you, please feel free to contact my office! -Andy Carr, General Manager.

October 01, 2016

Above and beyond service The atmosphere is very friendly. One of my brothers bought a truck from here 2 years ago and the salesman was Mike Miller. My mom leased a SUV last ye More

by Jacqueline Trotman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

Jacqueline Trotman, Thank you so much for the kind review about our dealership and about Mike and Ben! I am so pleased to hear about your experience! We believe that getting people the RIGHT vehicle builds long term customers and loyalty. You will love our service department and our free car washes! If I may ever personally be of assistance to you, please feel free to contact my office! -Andy Carr, General Manager

September 26, 2016

I am a repeat customer! I recently returned to this dealership to purchase my 4th vehicle since the 1990s and I will continue to return for service and purchase. During all More

by Granny Gold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Oct 19, 2016 -

Jack Schmitt Ford responded

Granny Gold, thank you for your long-standing support of our company and to Ford and Lincoln! I am so pleased to read about your experience with Jim Smith and our team. If I may ever be of assistance to you personally, please feel free to contact my office! -Andy Carr, General Manager

September 19, 2016

Bought car and had great experience Never pushed to make a buy, very friendly and helpful, always available for questions after the sale and very interested in my interest and what I wan More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Craig Neuenschwander, Mike Paule, Jaime Stack
Oct 19, 2016 -

Jack Schmitt Ford responded

Patti, Thanks so much for taking the time to write a review! We believe that great service is the only way to build long-term customers. I am very pleased to hear that our team was pleasant for you to work with! If I may ever personally be of assistance, feel free to contact my office. -Andy Carr, General Manager

September 19, 2016

Not Happy! Went to dealer because it was close and we have had good service there before, but not this time! The horn on my wife's car for some reason just stopp More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not get names
Oct 19, 2016 -

Jack Schmitt Ford responded

Pete, I am very sorry to read about the issue you had in our service department. While I know we could only perform the work on your horn and vehicle with your authorization, and while I know it is our normal process to dispose of or recycle damaged parts where possible, the comment from my team is not acceptable. Because I was unable to determine your identity or the specific employee that made the remark, I have met with my entire service team to make them aware of the incident and that this type of remark is not acceptable- regardless of how good of rapport we think we may have with a client. I would welcome the opportunity to speak with you directly about this at any time and I would like the opportunity to make this up to you in the future. Jack Schmitt Ford Lincoln has the highest customer satisfaction scores in the entire St. Louis area based on surveys from our service customers, but we are far from perfect. Please reach out to me at your convenience so we can discuss what happened and how we can do better. 618-344-5105 -Andy Carr, General Manager

September 15, 2016

Good Experience This was my first time purchasing from Jack Schmitt Ford Lincoln and overall I was very pleased. My salesman was Zhi "Z" Zhong and he was very knowled More

by carbuyer2992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zhi Zhong
September 14, 2016

Salesman Great experience. Mike was great. Feel very good about the purchase. Fast and friendly dealership. I will recommend. The truck is great and the kids l More

by delfina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

delfina, Thanks so much for taking the time to write a review about your experience and for recommending us to others. So glad to hear you are happy with your new truck! If I may ever be of service to you please feel free to reach out to my office. -Andy Carr, General Manager

September 14, 2016

Wonderful Experience Our experience at Jack Schmitt Ford in Collinsville was the best we've had at a car dealership to date. The staff is top notch. Our sales associate, M More

by Hillt16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Andy Carr, Jade Noll, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

Hillt16, Thanks so much for taking the time to write this kind review! You will LOVE the ST. Amazing vehicle. It was great seeing you all again and you know you can contact Mike or myself any time you all need ANYTHING. Don't forget about the free car washes! -Andy Carr, General Manager

September 13, 2016

2016 Cadillac MKX - Sales Rep Mike Miller This is our second purchase from sales rep, Mike. He does an excellent job of informing us about the vehicles, his attitude is great and all around g More

by Nully
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

Nelly, We are so very happy to hear about your experience! Thank you for taking the time to write the nice review. We hope you are enjoying your new MKX and that you get many years of great service from it! If I may ever be of assistance to you personally, please feel free to contact my office. -Andy Carr, General Manager

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