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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

October 27, 2016

Great Experience! We had a fabulous experience with our new Explorer purchase. Our sales person, Mike MIller was fabulous and I've never liked a "finance guy" until Be More

by Rebecca Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
October 26, 2016

New Car Buyer So incredibly happy with the experience at Jack Schmitt with our sales person Chris Wheeler at the forefront and for the delivery of our vehicle! Than More

by Khumke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
October 26, 2016

Excellent service and prices! I intentionally came in to view a vehicle but Laurie convinced me with the current condition of my vehicle that buying a new car would be best! She di More

by Kathanna1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
October 26, 2016

salesman answered all my questions and was very patient Zhi Zhong was very helpful, patient and answered all my questions. Rock and roll music too loud in showroom along with the TV. Everyone was very frien More

by Bobo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zhi Zhong
October 24, 2016

"Awesome" Being my first purchase, everyone seemed up front and genuine. Zhi did not pressure me into buying something I did not like, and the deal I received w More

by Danni94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Zhi Zhong
October 19, 2016

Great Everyone was very nice and professional. Felt as though they were up front and honest with me. Listened and Were very interested in my concerns abou More

by Mike59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zhi Zhong
Jan 30, 2017 -

Jack Schmitt Ford responded

Mike59, Thanks so much for taking the time to review your experience at Jack Schmitt Ford Lincoln. We appreciate the kind words and look forward to being your "car people" for many years to come! -Andy Carr, General Manager

October 19, 2016

A pleasant experience My wife and I decided it was time to replace our aging truck. This was a big descion for us. We did a lot of research before heading to the deale More

by Tim K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian
October 18, 2016

Patients Chris Wheeler was very patient with me through this process. I am sure he wanted to throw me out several times. Thank You Chris Wheeler. More

by Teresa W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Oct 19, 2016 -

Jack Schmitt Ford responded

Teresa, I am so happy to hear that Chris was helpful for you! He is the newest member of our team and we are very excited to have him with us! Buying a new vehicle is stressful. We work hard to have a customer-centered process that removes some of the normal pain points and nonsense that people don't particularly enjoy about car buying. I am glad we were able to work things out for you. Thank you for taking the time to write the review and share your experience! If I may ever personally be of assistance to you, please let me know. Thanks for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager.

October 14, 2016

Mike is a great salesman, made the whole process enjoyable. Jack Schmitt Ford is a great place to buy a car. With salesman like Mike a great finance office like Jaime who make it easy and painless getting you More

by nmodrovsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Jaime Stack, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

nmodrovsky, thanks so much for taking the time to share your review and thoughts on our team. I am so proud of all of them. Thank you also for your long-standing loyalty to Jack Schmitt Ford Lincoln. We appreciate your business! If I may ever be of assistance to you personally, please feel free to contact me! -Andy Carr, General Manager.

October 06, 2016

Five stars The dealership on the whole has been very accommodating, patient and exerted no pressure. We are non-techie seniors; our salesman, Drew Frueh, was ve More

by Newcar5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke, Drew Frueh, Craig Neuenschwander, Jaime Stack
Oct 19, 2016 -

Jack Schmitt Ford responded

Newcar5, thank you so much for the kind words and for taking the time to write the review! The latest Ford and Lincoln products are loaded with advanced technology. It can be overwhelming but with our team on hand to help you, the technology is a huge advantage! Our job really just begins when you take delivery of your new vehicle. We are ALWAYS here to help if you have questions, need help with a phone or GPS! We hope you enjoy your new vehicle and we appreciate you choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

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