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Jack Schmitt Ford
Collinsville, IL
565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 565 reviews
March 14, 2017
Great experience I went in to this dealership knowing exactly what I wanted, having seen the car online. Jim Smith greeted us, we test drove the car, and in the end, h I went in to this dealership knowing exactly what I wanted, having seen the car online. Jim Smith greeted us, we test drove the car, and in the end, he made the deal. Been buying cars for many years, and this experience was pretty much hassle free! Love my new Impala LTZ! More
by wanda1313
Employees Worked With
Jim Smith
March 03, 2017
Poor financing practices My experience with the Laurie Hinton was fine. I was offered very little for my trade, which is fairly typical with most dealerships. They had to ju My experience with the Laurie Hinton was fine. I was offered very little for my trade, which is fairly typical with most dealerships. They had to jump the vehicle I was buying to take it to the back to clean. I asked them to check the battery in service before I went through financing. They told me it was fine before I left. I drove 45 minutes home and the battery was still dead. I had it tested at Autozone and they told me the battery was bad. I had to buy a new battery the same day I purchased the vehicle. I was reimbursed later. I then found out I had to pay sales tax on money I financed for sales tax because of the way they wrote up the sale. They added money I borrowed for sales tax to the sale price of the vehicle. I paid $120 extra sales tax on my sales tax. They were unwilling to correct the sales contract to fix the problem. Even the DMV said it was written wrong. Ben, in finance, said this is how they always had done it and I was the first person to say something. I guess I should have financed through another source. I would not recommend buying a vehicle here. More
by Surveysays
Employees Worked With
Ben Firnkes, Laurie Osborne
February 28, 2017
Great bunch of ladies to work with The whole process was very relaxed and pleasant. I've never been able to describe a car buying experience that way. Laurie was very patient with me, The whole process was very relaxed and pleasant. I've never been able to describe a car buying experience that way. Laurie was very patient with me, answered all my questions, and let me work through picking the best vehicle for me. I really love my new car. More
by farmkate
Employees Worked With
Jade Noll, Jaime Stack, Laurie Osborne
February 28, 2017
Wonderful! Everyone was very helpful and helped in every way they possibly could. I would highly recommend them to anyone! They got my Jeep to the monthly paymen Everyone was very helpful and helped in every way they possibly could. I would highly recommend them to anyone! They got my Jeep to the monthly payment range I would like. Laurie was amazing and super personable! More
by aashley91
Employees Worked With
Laurie Osborne
February 27, 2017
Good Services I really had a good experience with buying my car today. My salesman Travis Bricker was really awesome he was understanding with what I was looking fo I really had a good experience with buying my car today. My salesman Travis Bricker was really awesome he was understanding with what I was looking for and my price range...He truly made my experience great....So if your looking for a good car come to Jack Schmitt and Travis Bricker will lead you to what your looking for without any doubts. More
by Glover tai 123
Employees Worked With
Jaime Stack, Travis Bricker
February 26, 2017
Bait and switch Made the mistake of driving out from st.louis. I called ahead to make sure the vehicle was there and was referred to Laurie (the sales rep I had been Made the mistake of driving out from st.louis. I called ahead to make sure the vehicle was there and was referred to Laurie (the sales rep I had been talking to about the vehicle). We did a test drive and we're ready to sign paperwork with a pre-approved loan. We were told we would have to wait a bit while they detailed the car and she got some paperwork going. Finally she brought us to the office only to tell us they "accidentally" gave a test drive in the wrong vehicle and the one that sat on their lot since late November had amazingly been sold the day before. Total waste of our time. I will be telling everyone I know to stay the he'll away from this dealership. -Jeff More
by jeffrey gerth
Employees Worked With
Laurie Osborne
February 25, 2017
Easiest/best experience ever! Everyone here was so friendly! Laurie was the most personable sales person I've ever worked with! This process was so easy and painless and I got exac Everyone here was so friendly! Laurie was the most personable sales person I've ever worked with! This process was so easy and painless and I got exactly what I wanted! Plus, I didn't feel like I was on a conveyer belt! I wasn't rushed and felt special! Thank you so much! More
by Erogers4788
Employees Worked With
Jade Noll, Jaime Stack, Laurie Osborne
February 22, 2017
I was well taken care of by Travis and Ben. He for me into a car I can afford in no time!! My granddaughter was surprised and so happy to have a brand new car!! He for me into a car I can afford in no time!! My granddaughter was surprised and so happy to have a brand new car!! More
by DIANE Tawil
Employees Worked With
Ben Firnkes, Travis Bricker
February 19, 2017
Very low offer on trade in. The staff was super friendly but unwilling to negotiate any on the trade value they offered on my truck. They claimed that since they were offering m The staff was super friendly but unwilling to negotiate any on the trade value they offered on my truck. They claimed that since they were offering me the best deal on the new Expedition that they could only offer low trade in. I feel this probably happens at this dealer all the time and can not in good faith recommend to any stranger/family/friend this dealer will take care of their needs. More
by Shopper221
Employees Worked With
Jim Smith
February 15, 2017
Great customer service Chris was great to work with and very patient!! When I first arrived, I had time to look at the cars on my own without feeling overwhelmed. Once I fou Chris was great to work with and very patient!! When I first arrived, I had time to look at the cars on my own without feeling overwhelmed. Once I found a couple that I liked, I was introduced to Chris. He went over everything in full detail and kept me informed at all times. Once the purchase was complete, he made sure I understood every aspect of car before I left the lot. I never once felt rushed or uninformed about anything. I also want to thank Jamie for going through our financing in such great detail and not just handing me a stack of papers to sign! I will return here for all future purchases!!! More
by Laurenhasse88
Employees Worked With
Jaime Stack, Chris Wheeler
