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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

April 15, 2017

Absolute enjoyable experience Thank you for being patient with my requests and entertaining the kiddos during the process. The wife absolutely loves the explorer and it's made its More

by Brianlocal3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Bracken
Jun 19, 2017 -

Jack Schmitt Ford responded

Brian, You are absolutely welcome to bring your kiddos back by anytime! We don't mind interacting with kids for a while as it helps us have a little fun while working! Our team is dedicated to creating a great experience for each customer and you are no exception for us! We're so glad to hear that everything is going well with the new Explorer and I hope that your family can enjoy it on many other outings together! Don't forget to swing by and let us shine it up for you with a free car wash after your fishing trip! -Regards, Andy Carr, General Manager.

April 13, 2017

A great experience buying from Chris Wheeler We were interested in a specific vehicle and had visited numerous dealerships in our area looking at that model. I found Jack Schmitt in Collinsville More

by Jim P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Jun 20, 2017 -

Jack Schmitt Ford responded

Jim, I really appreciate you taking a few minutes to write about your experience here at Jack Schmitt Ford Lincoln. Chris is part of our very knowledgeable team and I'm glad to hear that his knowledge and professionalism was able to take away the pressures or stresses of purchasing a vehicle. Each day we set our sights on creating a unique and positive customer experience for everyone and I'm happy to hear that you had the same! Through our commitment to customer service we're able to provide that VIP experience you spoke of, all the while getting you a great deal on the right vehicle. If you would ever have any questions or need any assistance in the future, Jim, please do not hesitate to contact Chris or any of our team members for help. -Regards, Andy Carr, General Manager

April 11, 2017

I would come back again and again!!!! My mom and I had been looking for a used car for my brother after we sold his car. We had been looking and talking to many different dealerships who More

by Jamie4711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Jaime Stack, Chris Wheeler
Jun 20, 2017 -

Jack Schmitt Ford responded

Thank you Jamie4711!! Jade, Chris, Jaime and the rest of our team pride ourselves on excellent customer service and I'm happy to hear that it made the difference for you between purchasing with us or another dealership! We're always happy to go the extra mile for our customers and do all that we can to ensure they have a great experience and their needs are addressed. Please do not hesitate to let us know if there is anything we can assist you with in the future. My team and I look forward to the opportunity to earn your business again through our lasting customer service. Don't forget about those free car washes either! -Regards, Andy Carr, General Manager

April 10, 2017

Hassle free purchase and experience Jim treated me like I was a family member to him. Very genuine and nice. He made sure I knew every little detail with the truck I bought. Having never More

by Fallinway21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith
Jun 20, 2017 -

Jack Schmitt Ford responded

Fallinway21, I hope you're loving your new Truck! Learning the new features can sometimes be challenging but that's what we're here for! I'm sure it will bring you lots of enjoyment and don't forget to drop by and say hello while we shine it up with your free car washes for life. If you ever have any questions or need assistance please don't hesitate to contact Jim or any member of the team. -Regards, Andy Carr, General Manager

March 31, 2017

Excellent Experience The whole process was just to easy. Travis our sales person was outstanding. The whole experience with Jack Schmitt dealership exceeded my expectation More

by Ralph Shaw
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Bricker
Jun 20, 2017 -

Jack Schmitt Ford responded

Thank you Ralph! I'm always proud to hear when my team exceeds a customer's expectations and we strive to do so with each customer, everyday. I'm sure you'll love your new vehicle for a long time to come and if you ever have questions or need help with something we're here for you. Don't forget to stop by for your free car washes for life! -Regards, Andy Carr, General Manager

March 31, 2017

Chris Wheeler I was nervous about my purchase, kinda on the fence about whether or not I should go through with it. My sales person, Chris Wheeler, helped to make t More

by Denise216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Jun 20, 2017 -

Jack Schmitt Ford responded

Denise216, I'm so glad to hear that Chris was able to ease your nerves and help you make a confident decision with your purchase. Buying a vehicle can be scary, that's why its our priority to create a helpful and pressure free environment for our customers. You can enjoy your new vehicle knowing that you made a great choice and if you would ever need anything, we're right here to help! Feel free to stop by anytime we're open for your free car washes as well. -Regards, Andy Carr, General Manager

March 30, 2017

Smooth The overall experience went smoothly. I was under no pressure to leave with the car that night.I was able to come in on my day off,everything was read More

by Cumminz69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Laurie Osborne
Jun 20, 2017 -

Jack Schmitt Ford responded

Cumminz69, Congrats on your new vehicle! I'm happy to hear that Laurie was able to provide you with the same no-pressure environment that we strive for each day. We work hard to ensure that every customer has a positive lasting relationship with us and if you would need anything in the future, please do not hesitate to contact me or a member of my team. We're always here to help! -Regards, Andy Carr, General Manager

March 27, 2017

Lincoln MKC I started my purchase through the internet asking for the value of my trade in. I received a follow up call from Laurie Hinton. She was very informati More

by Craig.pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Laurie Osborne
Jun 20, 2017 -

Jack Schmitt Ford responded

Thank you Craig and Pam! I'm so glad to hear that you had a great experience purchasing your MKC with Laurie. We work everyday to make sure that our customers have the best experience possible when visiting our dealership. If you ever have any questions or need assistance in the future we're here to help. Don't forget to bring your MKC by for your free car washes for life! -Regards, Andy Carr, General Manager

March 25, 2017

No stress Walked in with a True Car estimate on the Jeep I wanted and a Kelly Blue Book offer on my trade in, so all we needed to do was test drive and wait on More

by Ross Jenkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jun 20, 2017 -

Jack Schmitt Ford responded

Ross, I'm glad to hear that Laurie was able to make the process of purchasing your Jeep enjoyable with her excellent meme choices. We're happy to go that extra mile for our customers to ensure that have a great experience and it sounds like you were no exception. Please let us know if there is anything we can assist you with in the future and don't forget to stop by for your free car washes! -Regards, Andy Carr, General Manager

March 18, 2017

Great Experience Just bought our family car here. Chris was so easy and awesome to work with! He made the car buying process fun and enjoyable. I would highlyrecommend More

by Callysiegel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Jun 20, 2017 -

Jack Schmitt Ford responded

Callysiegel, I'm so happy to hear that you trusted us with the purchase of your family vehicle! That can be a big move and it's nice to know that you have Chris, Jaime, and the rest of the Jack Schmitt Ford Lincoln team working on your behalf. We greatly appreciate recommendations because it shows that you believe in what we do, and we're happy to show you over and over again just how great we can make purchasing a vehicle. I hope your family gets lots of enjoyment out of the new vehicle and if you ever need anything just let us know. We're always happy to help! -Regards, Andy Carr, General Manager

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