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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

June 14, 2017

Great experience at this dealership I had a great experience at this dealership! They were very friendly, helpful and welcoming to me and my husband with our purchase of our new Ford Edg More

by Stephanie Brown-Bohlen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Ben Firnkes, Nick Karateew
Jun 19, 2017 -

Jack Schmitt Ford responded

Stephanie Brown-Bohlen, We are so glad to hear that Nick was helpful with going over all of the awesome new technology in your new Ford Edge! We are always happy when our customers take the time to let others know about their experiences here at the dealership. If you ever need anything or have any questions regarding your Edge feel free to give us a ring and we would be happy to help out! -Regards, Andy Carr, General Manager.

June 13, 2017

Easiest car buying experience ever! Nick was super friendly and extremely helpful. He made the car buying experience very enjoyable.He was very knowledgeable and answered all of our ques More

by Mustang17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Jun 19, 2017 -

Jack Schmitt Ford responded

Mustang17, Thank you for taking a few moments to speak in regards to your experience with Nick. I am always happy to hear that my team was able to make your car buying experience very enjoyable. If you should ever have any questions about your new vehicle just give Nick or any of my team members a call and we'll be happy to help however possible! -Regards, Andy Carr, General Manager.

June 09, 2017

Travis was great with our grandson!!! Travis took care of our 17 year old grandson with respect and treated him as an equal. Took the time to explain all the features to him More

by Brenden's Car
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Smith, Travis Bricker
Jun 19, 2017 -

Jack Schmitt Ford responded

Brenden and his Grandparents, Thank you so much for the kind words about Travis! He is a great member of our team and we're lucky to have him. Our team is very serious about the customer service we provide and it wouldn't change how we treated him if he was 17 or 97. Customers are our highest priority and we work to create a great experience for everyone. We're sure Brenden will love his new vehicle and don't forget to send him in for those free carwashes for life! -Regards, Andy Carr, General Manager.

June 02, 2017

Awesome service I had a very unique situation and Jack Schmidt Ford exceeded my expectations. In particular, Jaime in finance. She provided great communication, profi More

by Joe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack
Jun 19, 2017 -

Jack Schmitt Ford responded

New Accord Owner, Thank you for taking a few moments to speak up regarding your experience with our Finance department. I'm so glad to hear that Jaime was able to create a great experience for you at our dealership. We look forward to continuing that great experience for you, and don't forget about those free carwashes! -Regards, Andy Carr, General Manager.

May 28, 2017

Good customer service Travis has been a real pleasure to deal with during this transaction. He worked really hard to get us into our Tahoe. He was prompt with returning pho More

by Melissa Kempfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Bricker
Jun 19, 2017 -

Jack Schmitt Ford responded

Thank you Melissa! I really do appreciate when customers take a moment to praise a member of the team here at Jack Schmitt Ford Lincoln. I'm happy to hear that Travis was able to show you how hard we're willing to work for our customers. Our customer service extends far beyond the moment you drive away in your new vehicle. I'm sure you'll be enjoying your Tahoe for years to come, and if you ever need anything in the future or have questions don't hesitate to give Travis or any team member a call. -Regards, Andy Carr, General Manager.

May 27, 2017

Best experience ever!! First time purchasing a vehicale from Jack Schmitt Ford. Laurie was one of the best people I met in the car business, she was very kind knowlegeable a More

by rkwider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Geoff Valdejo, Laurie Osborne, Travis Bricker
Jun 19, 2017 -

Jack Schmitt Ford responded

rkwider, Thank you so much! I'm so glad to hear that Laurie was able to create a great experience for you! Our team strives to make every experience here at Jack Schmitt Ford Lincoln a great one. If you would ever have a questions please don't hesitate to give Laurie or any of our team members a call, we're always happy to help. Don't forget about those free carwashes too! -Regards, Andy Carr, General Manager.

May 20, 2017

Third time purchaser from Jack Schmitt Ford John Reilly was very knowledgeable and helpful in finding just the right vehicle for our special needs. We keep finding more to be happy about with ou More

by NanDel7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, John Reilly
Jun 19, 2017 -

Jack Schmitt Ford responded

NanDel7, Wow, thank you so much for your praise! The Escape is a great choice and we're sure that you'll continue to find lots to love in it. John Reilly and the rest of the team here are always happy to go over the exciting new features of your vehicle and sometimes there can be lots to learn! I love to hear feedback from returning customers because they truly are a testament to the continuing experience we work to provide each day. If you would ever need anything or have questions, please just let us know. We're always happy to help! -Regards, Andy Carr, General Manager.

May 18, 2017

Always a good experience! Second time purchasing a vehicle from Laurie and the experience is always pleasant! Both Laurie and the dealership go above basic customer service to More

by droidking1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jun 19, 2017 -

Jack Schmitt Ford responded

droidking1991, I'm glad to hear that you've had another great experience with Laurie and our team here at Jack Schmitt Ford. I like hearing back from returning customers because it provides some additional insight to our commitment to customer service even after you've purchased and taken your vehicle home. Laurie and the rest of the team always strive to provide a great customer experience while getting you the vehicle you want and getting you a deal on it too! Don't forget to come by with your new vehicle and get it shined up with our free car washes for life! -Regards, Andy Carr, General Manager.

May 02, 2017

Excellent! Thanks to John Reilly salesperson for all help he provided. He answered every question we had via e-mail about various cars we were interested in. More

by coleydog1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, John Reilly
May 11, 2017 -

Jack Schmitt Ford responded

coleydog1, Wow! We really appreciate you taking the time to say such positive things about our team. We realize our customers have a lot of choices and we thank you for choosing Jack Schmitt Ford Lincoln! I am also pleased to hear that your experience online was pleasant and helpful prior to your visit. We have really been working to improve our level of responsiveness in that space and John does a great job. If I may ever be of assistance to you personally, please feel free to contact my office! -Andy Carr, General Manager

May 02, 2017

Working with John Reilly I recently purchased a new explorer from this dealership. It was great working with salesman John Reilly. We was honest and never pushed towards a v More

by Barry Macias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
May 11, 2017 -

Jack Schmitt Ford responded

Barry Macias, Thanks so much for the opportunity to earn your business and for choosing Jack Schmitt Ford Lincoln. We are so proud to have John on our team and we thank you for coming here to work with him. You are going to love your new Explorer! If I may ever personally be of assistance to you, please feel free to contact my office. -Andy Carr, General Manager

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