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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

July 07, 2017

Awesome! From the beginning everyone was patient and not pushy at all. Found us the perfect car at a great price ! They work as a team! More

by KK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Bohles, Ben Firnkes, Laurie Osborne
Jul 10, 2017 -

Jack Schmitt Ford responded

KK, Thank you for taking a moment to speak on your experience here at Jack Schmitt Ford Lincoln. I'm glad to hear that our team was courteous and you never felt pushed or pressure. Our team strives to make sure all of our customers feel at ease and taken care of while at the dealership. If you would ever need anything in the future please do not hesitate to let us know. We're always happy to help! -Regards, Andy Carr, General Manager

July 07, 2017

Helpful & Accommodating Nick Karateew helped me find the right vehicle. He went the extra mile to help me get a hitch put on. He also took time to explain how the features o More

by Cathy
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Jul 10, 2017 -

Jack Schmitt Ford responded

Cathy, Congrats on your new car! Nick and our team are always happy to go the extra mile for our customers. Purchasing a new vehicle can come with a bit of a learning curve on the technology so I'm glad to hear that Nick took his time with you to go over all of the great features and tech. Don't forget to stop by any time our Sales department is open for your free car washes for life! -Regards, Andy Carr, General Manager

July 06, 2017

Very friendly and helpful at every step of the way Great staff that is very knowledgeable in their trade. Not pushy or overbearing like some dealers and salesmen at other shops. Great selection of More

by Dave M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Jul 10, 2017 -

Jack Schmitt Ford responded

Dave, Thanks for the feedback! We pride ourselves on creating a great experience with every visit to the dealership. We understand that customer service is highly important and I'm glad that you didn't feel pressured stressed when working with Chris and Jaime. We work hard each day to make sure our customers have an outstanding experience and I'm glad that your visit was no exception. Don't forget to stop by anytime for your free car washes for life! -Regards, Andy Carr, General Manager

July 05, 2017

Long time owner This visit was caused by a broken side mirror. The Parts Dept. was quick, friendly and walked me through the ordering as well as interfacing with the More

by Mark4park
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke
Jul 10, 2017 -

Jack Schmitt Ford responded

Mark4park, Thank you for taking some time to speak about your experience with our Service and Parts departments. We most often get reviews for Sales so it's nice to have customers who speak about our other departments. I'm glad to hear that our Parts department was able to get your mirror in quickly and Brad helped you get scheduled before your trip. Great customer service extends far beyond our sales department and I'm glad that Service and Parts was no exception. If you ever do need anything please let us know; we're always happy to help! -Regards, Andy Carr, General Manager

July 03, 2017

just the best Laurie Hinton and the staff are just the best, absolutely wonderful. They go out of there way for their customers, they explain everything that they a More

by Katn64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jul 10, 2017 -

Jack Schmitt Ford responded

Katn64, Thank you for speaking about your car buying experience! I'm glad to hear that Laurie and our staff was able to make your visit to the dealership enjoyable and stress free! Transparency and honesty are two things that we refuse to overlook with customers. Through honest talks and thorough explanations we work to make sure our customers understand the process and never feel confused or uncertain about their purchase. I'm sure that you'll be enjoying your new vehicle for many years to come and don't forget to stop by for your free car washes! -Regards, Andy Carr, General Manager

July 03, 2017

New car purchase I had never been to this dealership befor. They treat you like family.There where some imperfections on my new car. Chris went out of his way to get t More

by Arbrne 81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Geoff Valdejo, Chris Wheeler
Jul 10, 2017 -

Jack Schmitt Ford responded

Arbrne 81, Congrats on your new vehicle! Our team here at Jack Schmitt Ford Lincoln knows that customer service is a major driving factor and we always work to meet that expectation! Chris and our team are happy to do what it takes to make sure that you have a great experience and know that you're getting a great deal as well. We absolutely appreciate recommendations and look forward to giving your friends and family the same exceptional service when they visit us as well. If you do ever have questions, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

July 02, 2017

Pleasant! I knew what I wanted to look at. I was shown the car and the salesman, Chris, was very aware of my time as well as my needs. I told him what I wante More

by Flinn,shirley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Jul 10, 2017 -

Jack Schmitt Ford responded

Congratulations on your new vehicle Shirley!! I'm always glad to hear that my team was efficient, courteous, and professional! We strive to make every experience as painless and stress-free as possible. I'm happy that we were able to create a great dealership experience for you and our team looks forward continuing that trend of outstanding service for many years to come. Don't forget to stop by anytime for your free car washes as well! -Regards, Andy Carr, General Manger

July 02, 2017

Sales associate was very knowledgeable and helpful Dealership was great to work with. Our sales associate, Laurie was extremely helpful, knowledgeable and great to work with. We've purchased multiple c More

by Cassandra Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Laurie Osborne
Jul 10, 2017 -

Jack Schmitt Ford responded

Cassandra, Thank you so much for taking a few minutes to speak on your experience here at Jack Schmitt Ford Lincoln! I'm so glad to hear that Laurie was great to work with and provided you with the best car buying experience you've ever had. My team and I work everyday to create that very same experience for each customer who interacts with us and I'm glad you had the chance to find out just enjoyable car buying can be! If you ever have questions or need anything in the future please do not hesitate to let us know. We're always happy to help out, and don't forget about your free car washes as well! -Regards, Andy Carr, General Manager

June 30, 2017

Laurie was very professional and kind helpful I always shop in St Louis for my new vehicles but found out shopping in Illinois and Jack Smith the prices were just as good More

by DDWW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jul 10, 2017 -

Jack Schmitt Ford responded

DDWW, Thank you so much for the feedback and congrats on your new vehicle! Our team here at Jack Schmitt Ford Lincoln prides ourselves on going above and beyond to create a stress-free positive experience for customers. The St. Louis market is very competitive and I'm glad to hear that my team was able to show you that our dealership really is committed to our customers. If you ever need anything in the future please do not hesitate to let us know. We're always happy to help out! -Regards, Andy Carr, General Manager

June 30, 2017

Good experience My husband and I were very pleased with our salesman Chris Wheeler. He made us feel very comfortable and " at home" during our visit. And he didn't sc More

by Debster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Jul 10, 2017 -

Jack Schmitt Ford responded

Debster, Congrats on your new vehicle! I'm glad to hear that Chris Wheeler was able to make you feel very comfortable and created a great experience overall. We strive to create a stress free environment with each customer everyday because sometimes buying a car can be daunting. If you ever need anything or have any questions please do not hesitate to let us know, as we're always happy to help! -Regards, Andy Carr, General Manager.

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