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Jack Schmitt Ford
Collinsville, IL
564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 564 reviews
July 20, 2022
I made a annual check on my car and they do not make a good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , no good customer service , I don’t think I will come back in this place anymore. More
by ddp
Employees Worked With
Jennifer McCullough
June 13, 2022
If you need to buy a new vehicle, go see Nick Karateew at Jack Schmitt Ford in Collinsville. He is very knowledgeable, friendly and easy to talk to. He made buying our new Ford Bronco sport a pleasant exper Jack Schmitt Ford in Collinsville. He is very knowledgeable, friendly and easy to talk to. He made buying our new Ford Bronco sport a pleasant experience. More
by ButchS
Employees Worked With
Nick Karateew
Verified CustomerMay 14, 2022
Talked with a lady in service prior to getting the Works package on our Jeep and was told a price beforehand. After oil change was done they increased the price .. I was lied to by this lady in the service package on our Jeep and was told a price beforehand. After oil change was done they increased the price .. I was lied to by this lady in the service dept. and her response when asked was, it happens. I can promise, Jack Schmitt Ford will never again service any of my vehicles, including my Ford. So, if you want the old bait and switch salesman talk, this your dealership, Not Mine ! More
by RCOOK6384
Employees Worked With
Jennifer McCullough
May 13, 2022
I had an appointment set for 8:00am. I requested a couple of recall fixes and an oil change. One recall was a programming change, the other recall was for a heat shield bracket. I also a I requested a couple of recall fixes and an oil change. One recall was a programming change, the other recall was for a heat shield bracket. I also asked for three tie-down cleats to be installed in the truck’s box link. Over eight (8) hours later, I got a call it was done. Except for the box-link cleats. 8 hours for a programming fix, a heat shield check, and an oil change. That seems to me to be a REALLY long time especially given the fact I scheduled the service nearly two weeks in advance. I am very fortunate I have had the option of not having to wait in the waiting room while the work was done. More
by Disappointed
Employees Worked With
Dan Nunn
May 11, 2022
The Ford dealership in Collinsville, IL is always so pleasant to work with. They accommodate to fit your schedule and always call before performing a service that may be needed. They always take care of pleasant to work with. They accommodate to fit your schedule and always call before performing a service that may be needed. They always take care of me. More
by Lauren Witte
Employees Worked With
Dan Nunn, John Reilly, Nick Karateew
March 27, 2022
Great service. Get you in and out quickly. Repaired my van and gave me a recommendation to change my brakes. Great advice. Get you in and out quickly. Repaired my van and gave me a recommendation to change my brakes. Great advice. More
by KLLEWIS1965
Employees Worked With
Brad Warnecke, Mike Paule
