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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

July 17, 2017

Great buying experience! John was very friendly. John was more than willing to answer any questions. John made the buying experience persononable. I'd recommend going through More

by LinnyD1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Jul 18, 2017 -

Jack Schmitt Ford responded

LinnyD1987, Congratulations on your new vehicle! I'm glad to hear that John was friendly and good to work with. I'm sure you'll love your new vehicle for many years to come and don't forget to stop by any time for your free car washes for life. We look forward to the opportunity to earn your business again through continued excellent service. -Regards, Andy Carr, General Manager

July 16, 2017

Outstanding customers ervice I've now purchased two cars from Jack Schmitt Ford Lincoln and will definitely be looking their way when I go to purchase another car. The customer s More

by djbstl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Jul 17, 2017 -

Jack Schmitt Ford responded

djbstl, Congrats on your mustang purchase! I absolutely appreciate the kind words regarding your experiences with our dealership. We constantly work hard to maintain our customer service because that's what keeps people like you coming back. I'm happy to hear that Nick was a pleasure to work with and we always aim to create an outstanding dealership experiences with every visit. Don't forget to stop by anytime for your free car washes and we look forward to continuing to earn your business in the future! -Regards, Andy Carr, General Manager

July 15, 2017

Awesome Experience Wonderful buying experience with Travis! He was super professional but at the same time very personable. Jamie, the finance person was extremely frien More

by Yumi Hohm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
Jul 17, 2017 -

Jack Schmitt Ford responded

Yumi, Congrats on your new vehicle! I always like hearing that my team has helped create a wonderful buying experience for you. Our team works hard to make every visit to the dealership as painless as possible and I'm happy that you had a great experience with us. I hope that you enjoy your new vehicle and please do not hesitate to let us know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

July 14, 2017

Fixed right the 1st time I called Mike Paule to set up an appointment to fix a problem. Got the car in quickly, it was fixed and I was on my way. Fixed the 1st time and I ap More

by Doug T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Paule
Jul 17, 2017 -

Jack Schmitt Ford responded

Doug, Thank you for taking a few moments to speak on your service experience. Our team in service always works to get our customers concerns handled quickly and fixed right the first time, as it should be. I'm glad to hear Mike was able to take your vehicle in quickly and get everything taken care of. If you ever need anything in the future please do not hesitate to let us know, we're always happy to help! -Regards, Andy Carr, General Manager

July 13, 2017

Relaxing, Fun Place to buy a car! Laurie was an amazing person to help me purchase my first car! From the moment I first called to check out the car I knew she was different from all t More

by Taylor Lavalle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jul 17, 2017 -

Jack Schmitt Ford responded

Taylor, Congratulations on your first vehicle purchase! I'm so glad that my team was able to show you how easy and stress free a vehicle purchase can be. Laurie and our team pride themselves and being knowledgeable about our products without creating pressure or being pushy. I'm so glad to hear that Laurie was awesome to work with and we certainly look forward to earning your business again through continued great service. Don't forget about your free car washes for life! -Regards, Andy Carr, General Manager

July 13, 2017

Leased a new car. Everyone made it so easy we walked in Nice clean dealership. John was very through with all our questions. Very knowledgeable about the features he explained my phone, setting More

by Collinkyle93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Jul 17, 2017 -

Jack Schmitt Ford responded

Collinkyle93, Congrats on your new Explorer! Our team is always happy to answer any questions you may have and know that learning all the new technology can be a challenge. I'm sure you'll enjoy your Explorer for many years to come and we look forward to continuing great service for you. Don't forget to stop by anytime sales is open for your free car washes for life! -Regards, Andy Carr, General Manger

July 12, 2017

Simple, Fast, No Fuss I picked out the truck I was interested in. Went over to the office work out the deal. I made a few concessions, they made a few too. It was such a More

by John Kinder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Jul 17, 2017 -

Jack Schmitt Ford responded

Dear John, I'm glad to hear you had a good experience with us! Chris and the rest of our team always work to provide great customer service and I'm glad to hear that you had the type of experience we strive for. Purchasing a vehicle can be a challenge when it comes to learning the new technology so we're always happy to spend time teaching our customers how to get the most out of their vehicle. If you would ever have any questions or need anything please do not hesitate to give any team member a call. We're always happy to help out! -Regards, Andy Carr, General Manager

July 10, 2017

Fast and Easy John Reilly was really good. Easy to work with and very professional. He went out of his was to take of me. I was shoppiing for my 79 year old mother. More

by Momscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Jul 17, 2017 -

Jack Schmitt Ford responded

Dear Momscar, Congrats on finding a great and reliable car for your mom! I'm glad to hear that John Reilly was easy to work with and provided a good car buying experience. We absolutely appreciate any recommendations and look forward to continuing to provide great customer service! Don't forget to stop by anytime our Sales Department is open for your free car washes for life -Regards, Andy Carr, General Manager

July 08, 2017

Pleasantly surprized! My experience was exactly as you would want from buying a car. I asked for a certain car and got the EXACT car I asked for. The experience led me to b More

by Tim Sweet
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Ben Firnkes, Laurie Osborne
July 07, 2017

Our daughter's first car! We wanted our daughter's first car to be reliable, with good mileage, but more importantly, safe. The 2016 Nissan Versa Note exceeded our expectation More

by Ric S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Jaime Stack, Nick Karateew
Jul 10, 2017 -

Jack Schmitt Ford responded

Ric S. Congratulations to you and your daughter on her new car! Nick and the rest of our team pride ourselves on the exceptional customer service we work to provide each day for our customers. Sometimes it can be challenging to find everything you're looking for, but I'm glad that Nick was able to find the best fit for you. We try to make sure every customer has an exceptional experience with our dealership and it sounds like you are no exception to that! I hope that you and your daughter enjoy her car for years to come and don't forget to swing by anytime for those free car washes! -Regards, Andy Carr, General Manager

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