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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

July 28, 2017

Easy to work with Travis was very professional and knowledgeable about the F150 I was looking at. He answered all my questions and helped me get a great vehicle. More

by cjw
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Bricker
Jul 31, 2017 -

Jack Schmitt Ford responded

Congratulations on your new F-150 CJW! We appreciate the opportunity to earn your business and I'm glad to hear that Travis was good to work with. If you ever have questions in the future or need anything that we can help with please do not hesitate to let Travis or any member of our team know. -Regards, Andy Carr, General Manager

July 27, 2017

Car looking I'm glad I had Laurie help me with looking at cars since this will be my first one. She made sure I knew everything about it and Answered my questions More

by Wachewicz6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jul 31, 2017 -

Jack Schmitt Ford responded

Wachewicz, Thank you for taking the time to leave some feedback about your visit with Laurie. I'm glad to hear that she was helpful with your vehicle search and was able to answer any questions you may have had. Please do not hesitate to let us know if there is anything else we can assist you with, and our team looks forward to earning your business with your first car purchase! -Regards, Andy Carr, General Manger

July 26, 2017

Very good buying experience. The salesman was very knowledgeable and explained all of the Lincoln's many features. He was very patient with us and at no time did we feel pressure More

by Kgrabner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
Jul 27, 2017 -

Jack Schmitt Ford responded

Kgrabner, Congratulations on your new Continental! Thank you very much for taking the time to leave some feedback about your experience with John Reilly and our dealership. Our team doesn't believe in pressure tactics to sell cars, we believe in great customer service and being well versed on our vehicles. Please do not hesitate to give us a call if you have questions or there is something we can help with. -Regards, Andy Carr, General Manager

July 22, 2017

A great way to buy a new care Travis Bricker was a friendly and great person to work with on buying my car. He made sure that I wanted to buy a car and there was no pressure to do More

by Mustang2012
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
Jul 24, 2017 -

Jack Schmitt Ford responded

Mustang2012, Congratulations on your Mustang!! I'm so glad to hear that you had an enjoyable experience working with Travis during your purchase. Our team prides themselves on creating pressure free environments for every customer to ensure that everyone has a great experience. My team and I are always happy to do what it takes to get you the perfect vehicle. If you ever have questions or need anything please do not hesitate to let us know. We're always happy to help out! -Regards, Andy Carr, General Manager

July 20, 2017

Great experience at Jack Schmitt We got a great deal on the truck we wanted and left very happy with our new vehicle. Chris our salesman was great and Ben in financing was awesome als More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Chris Wheeler
Jul 20, 2017 -

Jack Schmitt Ford responded

Congrats on your new truck Barb! We work everyday to ensure that every customer gets a great deal and has the best possible experience while here at Jack Schmitt Ford Lincoln. We pride ourselves on going above and beyond for customers and I'm glad to hear that you got to experience that. Please do not hesitate to contact us if you ever have questions about the truck or need help in the future. -Regards, Andy Carr, General Manager

July 20, 2017

It was much more than I've experienced before. John was amazing. He was very polite, and answered every question we had. We never had to wait long through out any of the steps. He even texted me on More

by Mergurr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, John Reilly
Jul 20, 2017 -

Jack Schmitt Ford responded

Mergurr, Congratulations on your new Focus!! I'm so glad to hear that John Reilly was great to work with and we are always happy to go above and beyond for our customers. Our dealership prides itself on creating a one of a kind experience for each customer to ensure we make the process as easy and stress-free as possible. Please do not hesitate to contact us with any questions, and don't forget about your free car washes! -Regards, Andy Carr, General Manager

July 19, 2017

Great first time buying First time buying a car. Nick Karateew was great; very helpful, very knowlegeable, and very easy to work with. Got a great deal on a great car. Wonder More

by stlbrown6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Nick Karateew
Jul 19, 2017 -

Jack Schmitt Ford responded

stlbrown6, Congratulations on your first car purchase! I'm so glad to hear that my team was able to show you just how easy and stress-free buying a car can be. We absolutely look forward to continuing to provide you great service and would be happy to help when you're ready for your next purchase. If you ever have any questions please feel free to contact any of us and we'll be happy to help. Don't forget to swing by any time the sales team is here for your free car washes as well! -Regards, Andy Carr, General Manager

July 19, 2017

No More Mini-Van! I purchased a 2017 Ford Explorer for my wife to replace our aging minivan. I could not have been more pleased with our experience, especially with our More

by THE JayBird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Jul 20, 2017 -

Jack Schmitt Ford responded

THE JayBird, Congratulations on your Explorer! I"m glad to hear that you and your wife have had continued great experiences with Jim Smith and the rest of our team. We continually work to provide our customers with great service that goes well beyond the point of sale and know that our continuing relationship is crucial. We will absolutely keep you posted when the Bronco comes out and don't forget to swing by in the meantime for your car washes. -Regards, Andy Carr, General Manger

July 18, 2017

Fantastic Help! Even though my fiancé and I weren't ready to purchase, Nick gave us great information and was a lot of help! Thank you, Nick! More

by Tiffany Laramee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Jul 19, 2017 -

Jack Schmitt Ford responded

Tiffany, Thank you so much for taking a few moments to share your experience! We absolutely understand that sometimes customers are not ready to make a purchase and just look to gather information. Our team is always happy to help out in any way that we can and we surely look forward to the opportunity to earn your business when you and your fiance are ready for a vehicle. -Regards, Andy Carr, General Manager

July 18, 2017

Pleasure Nick was wonderful, very informative and helpful without being pushy. We had no intention of buying for several months but Nick showed us exactly wha More

by audymindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Nick Karateew
Jul 19, 2017 -

Jack Schmitt Ford responded

audymindy, Thank you for taking some time to share your experience with Nick! Our team is always happy to help out in any capacity we can. We don't believe in the need to push someone towards a sale or ignore them if they're not ready to purchase. We're simply here to show customers that some dealerships truly can create a great lasting experience no matter if they're looking for Service, Sales, or just here to ask questions and browse. My team and I look forward to the opportunity to earn your business in the future! -Regards, Andy Carr, General Manager

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