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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

August 04, 2017

Awesomeness Been dealing with this dealership for the last 4 yrs as nd h qa be never had a bad experience. Always bent over backwards to give me everything I nee More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke, Drew Frueh, Craig Neuenschwander, Jaime Stack
Aug 08, 2017 -

Jack Schmitt Ford responded

Patti, Thank you so much for the kind words! We truly believe in creating a great lasting relationship with all of our customers and I'm so glad to hear that my team has been able to continue to provide you great service over the years. We appreciate you taking the time out of your day to share your lasting experience with everyone and we absolutely look forward to continuing to provide you with excellent service and care in the future. -Regards, Andy Carr, General Manager

August 04, 2017

Service on 2017 Escape purchased at Jack Schmitt 11/2016 My appointment was at 2:00pm and I was out by 3. That is what I call SUPERIOR. Thanks to all the service guys for making this service memorable. I' More

by trekkie52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Paule
Aug 08, 2017 -

Jack Schmitt Ford responded

trekkie52, Thank you so much for taking a couple of minutes to share your service experience! Customers often share their sales experiences but don't always have a reference point for the quality of a dealership's service department. I'm glad that you decided to share with others the experience you had with us. Our Service department, like all of our departments, constantly works to improve their function and level of satisfaction for our customers. If you ever need anything in the future please do not hesitate to let us know. We're here to help! -Regards, Andy Carr, General Manager

August 04, 2017

No High Pressure John Reilly's personality and friendliness overshadows everything about buying a vehicle. My first time to Jack Schmitt Collinsville and I was immedia More

by Charlie W Baird
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, John Reilly
Aug 08, 2017 -

Jack Schmitt Ford responded

Charlie, Thank you so much for taking the time to speak regarding your experience with John Reilly. My team works hard everyday to ensure our customers have the best experience possible. I'm glad to hear that John was informative and went over the features of your New Edge. I'm sure you'll enjoy your Edge for many years to come and if you ever need anything or have questions for us please do not hesitate to let any member of our team know. We're always happy to help! -Regards, Andy Carr, General Manager

August 03, 2017

Easy Peasy Walked in searching for a car that was gone by the time I got to the dealership. Nick was a perfect match for me, very easy going guy.... he has been More

by nlove16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Nick Karateew
Aug 08, 2017 -

Jack Schmitt Ford responded

nlove16, Congratulations on your 2017 Mazda 3!! We're so glad to hear that Nick was a pleasure to work with and found you a great car for you and your little one. Our dealership always prides itself on a great experience for our customers and making sure we do everything we can to ensure they are happy! If you ever need anything in the future please do not hesitate to let us know. We're always happy to help any way we can. -Regards, Andy Carr, General Manager

August 03, 2017

2017 Flex Purchase I dealt with Travis Bricker. I bought my new Flex from him. I guess that shows I was happy with my treatment there. I would recommend Travis this deal More

by droady
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
Aug 08, 2017 -

Jack Schmitt Ford responded

droady, Congratulations on your new Ford Flex! I'm glad to hear that you were happy with your treatment from Travis and Jaime. We absolutely appreciate the recommendation and we hope you share the word. If you need anything in the future, please do not hesitate to give us a call. We're always happy to help out! -Regards, Andy Carr, General Manager

August 02, 2017

New car purhase Laurie was friendly and very knowledgeable. She was patient in answering our questions. We appreciated that she never tried to push us into buying. More

by Rollie&Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Aug 03, 2017 -

Jack Schmitt Ford responded

Rollie&Judy, Congratulations on your new vehicle! I'm glad to hear that Laurie was helpful in your vehicle search answering any questions you may have had. My team works constantly to provide excellent customer service for all of our guests and we never push or pressure. I appreciate you taking some time to share your experience with our dealership and Laurie and we look forward to the opportunity to earn your business in the future. -Regards, Andy Carr, General Manager

July 31, 2017

New Car Jim was very friendly and helpful He is a great sales man He also give free car washes He helped us pick the right car for us More

by Chrissylbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Mike Paule, Ben Firnkes
Jul 31, 2017 -

Jack Schmitt Ford responded

Chrissylbell, Congratulations on your new vehicle! Thank you for taking the time to share your experience with Jim Smith and our team here at Jack Schmitt Ford Lincoln. I am glad to hear that Jim was friendly and helpful during your vehicle search. Please do not hesitate to let us know if there is anything Jim or the rest of our team can do for you in the future. -Regards, Andy Carr, General Manager

July 29, 2017

second car we just bought our second car from this dealership honesty and cost makes the 6 hr drive worth it Drew Frueh is awesome on explaining all the features More

by Happy Seniors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Jaime Stack
Jul 31, 2017 -

Jack Schmitt Ford responded

Congratulations on your new car Happy Seniors! I'm glad to hear that Drew and Jaime were able to make such a great impression you drove 6 hours for your second vehicle with us! Our dealership prides itself on creating a lasting positive experience with each customer and the importance of continuing that great experience long after the point of sale. Please do not hesitate to let us know if there is ever anything we can help with. Thanks again! -Regards, Andy Carr, General Manager

July 29, 2017

Met all of my expectations. Very courteous, answered all questions and eager to meet my preferences. Very helpful and I would ask for John when the time is right to buy another a More

by real1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
Jul 31, 2017 -

Jack Schmitt Ford responded

Real1, Congratulations on your Escape!! My team is always happy to meet the needs and exceed the expectations of our customers. We strive to make it a great experience every time. I'm glad that John was able to answer all of your questions and meet your expectations. We look forward to the opportunity to earn your business when the time is right to buy another vehicle. Don't forget to come by anytime our Sales department is open for your Free Car Washes! -Regards, Andy Carr, General Manager

July 29, 2017

Great Service Jim Smith is the best sales person ever knowledgeable friendly and knows the car business. Jamie Staeh is the best for financing. The way you are take More

by BAles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Jul 31, 2017 -

Jack Schmitt Ford responded

BAles, Congratulations on your new vehicle! We absolutely appreciate you taking a few moments to share your experience with Jim Smith and the rest of our team. It's always nice to hear that my team is doing a wonderful job, especially with compliments like "best sales person ever." Our team here prides themselves on taking amazing care of all of our customers and those extras are our way of saying THANK YOU! Please do not hesitate to let us know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

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