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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

September 01, 2017

Excellent service Went in to get shop for a new car and was very pleased with the salesman Roy. He was able to answer all my questions and concerns I had about buying a More

by Zerina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

Zerina, Thank you for the kind words! I'm glad that Roy was able to assist you with your vehicle search and we will absolutely look forward to assisting you in the future. If there is anything we can assist you with in the meantime, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

August 31, 2017

Excellent Info / Future Buyer Help I recommend Roy, he's attentive, non pressure, and best of all - knowledgeable! I came in looking at the new Lincoln Continental, with Roy's help, I' More

by Dealer#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

K, Thank you so much for the kind words regarding Roy and your experience here with our team. We pride ourselves on helping the customers achieve their goals whether that be purchasing, service, or simply researching a vehicle. We look forward to earning your business when you're ready to pursue a Continental! -Regards, Andy Carr, General Manager

August 31, 2017

Used Vehicle Purchase Just wanted to say thank you to Ben Firnkes and Jim Smith for their patience and their usaual outstanding work to get me where I needed to be to purch More

by ROBERT Bosworth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Sep 06, 2017 -

Jack Schmitt Ford responded

Robert, Thank you for speaking about your experience with our team! I'm glad to hear that Ben and Jim Smith were outstanding while helping you find a great vehicle at a great price. Please do not hesitate to let us know if there is anything else my team can assist you with. -Regards, Andy Carr, General Manager

August 31, 2017

GREAT EXPERIENCE AND VERY PROFICIENT WITH THE ON LINE SALES 5 star was given because one call and they found the car we wanted and were very persona, through, proficient ,= and knowledgeable. When we need ano More

by Sports Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

Sports Doc, Congratulations on your new vehicle! I'm always happy to hear when my team is able to exceed expectations and earn a 5-Star customer review. We pride ourselves on providing excellent service to customers in all of our departments and creating a great experience. We will absolutely look forward to the opportunity to earn your business again in the future. -Regards, Andy Carr, General Manager

August 31, 2017

Honest and straightfoward! Roy was honest and helpful, without any pressure. The 2017 Grand Caravan was priced fairly and in my range of under $20000. We appreciate the straig More

by ilviking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

ilviking, Congratulations on your Grand Caravan! Our team constantly works to provide our customers with the information they're looking for without the addition of pressure or sales tactics. We appreciate the kind feedback about your experience with our team and look forward to continuing to provide that same great service long after the sale. -Regards, Andy Carr, General Manager

August 29, 2017

always worth it. Called to see if I could get an appointment on a day I was off. I got that appointment no problem. Well done, good service. More

by Gary Michael Seneczyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander
Aug 30, 2017 -

Jack Schmitt Ford responded

Gary, Thank you for the feedback regarding our Service department! Our Service team works hard to accommodate our customers and ensure them great service in a timely fashion. Thanks again! -Regards, Andy Carr, General Manager

August 29, 2017

Escape 2017 Everyone very knowledgeable and friendly. It was great sales experience. Jamie went the extra mile as did Gary and John. It was a pleasure doing busin More

by Kenny G 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Thaller, Jaime Stack, John Reilly
Aug 30, 2017 -

Jack Schmitt Ford responded

Congratulations on your new Escape Kenny! I'm so glad to hear that our team was knowledgeable, friendly, and went the extra mile for you. Please do not hesitate to let any member of our team know if there is something we can assist you with in the future. -Regards, Andy Carr, General Manager

August 29, 2017

Second car My sales person, Jim Smith, was incredibly helpful! I got exactly the car I wanted with all options, at the price I wanted! Jack Schmitt is THE More

by cotamom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Aug 30, 2017 -

Jack Schmitt Ford responded

cotamom, We believe Jack Schmitt is THE place to go too! Thank you for the kind words, and I'm glad to hear that Jim was so helpful in finding you the exact car you wanted at the price you were looking for! Please do not hesitate to let us know if there is anything we can assist you with in the future. We're here to help! -Regards, Andy Carr, General Manager

August 29, 2017

Very pleased This is the second vehicle we have purchased from this dealership. We returned to this dealership because of the attention and service we have receive More

by Denise Caughman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Aug 30, 2017 -

Jack Schmitt Ford responded

Denise, I always enjoy hearing feedback from repeat customers because they truly understand that our dealership works long after the sale to ensure our customers are well taken care of. I'm so glad to hear that we have been able to provide you with service for the last 5 years and we certainly look forward to providing that same great service for years to come. Drew and our team know that purchasing a new vehicle can create a bit of a learning curve for the new technology and we're always happy to take the time and ensure our customers are getting the most out of their vehicles. I'm glad to hear you're loving your new MKC and please let us know if there is anything we can do for you in the future! -Regards, Andy Carr, General Manager

August 29, 2017

Incredibly glad to own a Lincoln Fantastic customer service! At every level Phone operator to salesman to mechanics, this Jack Schmidt Ford Lincoln dealer is the best all around! Hig More

by Coco's Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Craig Neuenschwander
Aug 30, 2017 -

Jack Schmitt Ford responded

Thank you so much for the praise on our Sales and Service departments! Our entire team works to set the standard for customer service and I'm glad you've been able to experience that in both Sales and Service aspects. Please do no hesitate to let us know if there is anything our team can assist you with in the future. We're here to help! -Regards, Andy Carr, General Manager

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