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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

August 31, 2017

Honest and straightfoward! Roy was honest and helpful, without any pressure. The 2017 Grand Caravan was priced fairly and in my range of under $20000. We appreciate the straig More

by ilviking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

ilviking, Congratulations on your Grand Caravan! Our team constantly works to provide our customers with the information they're looking for without the addition of pressure or sales tactics. We appreciate the kind feedback about your experience with our team and look forward to continuing to provide that same great service long after the sale. -Regards, Andy Carr, General Manager

August 29, 2017

always worth it. Called to see if I could get an appointment on a day I was off. I got that appointment no problem. Well done, good service. More

by Gary Michael Seneczyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander
Aug 30, 2017 -

Jack Schmitt Ford responded

Gary, Thank you for the feedback regarding our Service department! Our Service team works hard to accommodate our customers and ensure them great service in a timely fashion. Thanks again! -Regards, Andy Carr, General Manager

August 29, 2017

Escape 2017 Everyone very knowledgeable and friendly. It was great sales experience. Jamie went the extra mile as did Gary and John. It was a pleasure doing busin More

by Kenny G 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Thaller, Jaime Stack, John Reilly
Aug 30, 2017 -

Jack Schmitt Ford responded

Congratulations on your new Escape Kenny! I'm so glad to hear that our team was knowledgeable, friendly, and went the extra mile for you. Please do not hesitate to let any member of our team know if there is something we can assist you with in the future. -Regards, Andy Carr, General Manager

August 29, 2017

Second car My sales person, Jim Smith, was incredibly helpful! I got exactly the car I wanted with all options, at the price I wanted! Jack Schmitt is THE More

by cotamom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Aug 30, 2017 -

Jack Schmitt Ford responded

cotamom, We believe Jack Schmitt is THE place to go too! Thank you for the kind words, and I'm glad to hear that Jim was so helpful in finding you the exact car you wanted at the price you were looking for! Please do not hesitate to let us know if there is anything we can assist you with in the future. We're here to help! -Regards, Andy Carr, General Manager

August 29, 2017

Very pleased This is the second vehicle we have purchased from this dealership. We returned to this dealership because of the attention and service we have receive More

by Denise Caughman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Aug 30, 2017 -

Jack Schmitt Ford responded

Denise, I always enjoy hearing feedback from repeat customers because they truly understand that our dealership works long after the sale to ensure our customers are well taken care of. I'm so glad to hear that we have been able to provide you with service for the last 5 years and we certainly look forward to providing that same great service for years to come. Drew and our team know that purchasing a new vehicle can create a bit of a learning curve for the new technology and we're always happy to take the time and ensure our customers are getting the most out of their vehicles. I'm glad to hear you're loving your new MKC and please let us know if there is anything we can do for you in the future! -Regards, Andy Carr, General Manager

August 29, 2017

Incredibly glad to own a Lincoln Fantastic customer service! At every level Phone operator to salesman to mechanics, this Jack Schmidt Ford Lincoln dealer is the best all around! Hig More

by Coco's Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Craig Neuenschwander
Aug 30, 2017 -

Jack Schmitt Ford responded

Thank you so much for the praise on our Sales and Service departments! Our entire team works to set the standard for customer service and I'm glad you've been able to experience that in both Sales and Service aspects. Please do no hesitate to let us know if there is anything our team can assist you with in the future. We're here to help! -Regards, Andy Carr, General Manager

August 28, 2017

NICK NICK NICK! Walked up a few people walked passed me (I was looking a mess) Nick introduced himself and we went from there. I had all the hard work done before I c More

by adoreme314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Aug 30, 2017 -

Jack Schmitt Ford responded

adoreme314, Congratulations on your new vehicle! Nick and our team are always happy to work for our customers making the purchasing experience as easy and convenient as possible. We know that you'll love your new SUV for years to come and look forward to providing you with that same great lasting customer service long after you take your new vehicle home. -Regards, Andy Carr, General Manager

August 28, 2017

I'm Happy Roy was a pleasure to work with. My only criticism is that it took nearly 3 hours to complete the deal AFTER agreeing on the price. More

by Steve Heinemann
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Laurie Osborne, Roy Roach
Aug 30, 2017 -

Jack Schmitt Ford responded

Steve, Congratulations on your new vehicle! I'm glad to hear that Roy and our team was a pleasure to work with. Unfortunately, on days like the Saturday you visited us our Finance team can be inundated with customers. Saturdays are often our busiest days with the Finance team working multiple deals and being at the mercy of the lending companies to get back with us. We do work to make sure purchases are as time efficient as possible and I hope that in the future we have the opportunity to earn your business again and show you that we can create a great overall experience from beginning to end. -Regards, Andy Carr, General Manager

August 28, 2017

"Great Service" We had been looking at Hyundai Sonatas for the last month at various dealerships in St. Louis. I saw one advertised on Car Gurus from Jack Schmitt Fo More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Aug 30, 2017 -

Jack Schmitt Ford responded

Marie, Thank you so much for that great feedback regarding your visit to our dealership and your experience with Laurie. Our team firmly believes that our customer service, knowledge, and professionalism makes all the difference to customers and it sounds like you felt that way too! We strive to make sure everyone has an enjoyable buying experience and always appreciate recommendations. Please do not hesitate to let Laurie or myself know if there is anything we can do in the future to assist you. -Regards, Andy Carr, General Manager

August 23, 2017

Thank you, Drew! I was in a time sensitive situation to buy another car since I totaled mine. I was paying for a rental and needed to purchase a new car asap. I knew w More

by Lisa Dorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Aug 30, 2017 -

Jack Schmitt Ford responded

Lisa, We're glad to hear that you're okay following your accident and I'm glad that Drew was able to make your purchase pleasant. Our team works to accommodate all of our customers and make things as easy and stress free as possible. If you ever would need anything in the future, please do not hesitate to let any member of our team know. We're always happy to help! -Regards, Andy Carr, General Manager

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