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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

September 21, 2017

Brand new mustang gt 2 awesome salesman at an awesome dealership. You do know how to take care of your customers. Our experience was so relaxing and comfortable. Thanks t More

by Mustang Sandy 17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben in finance, Chris Wheeler, John Reilly
Sep 25, 2017 -

Jack Schmitt Ford responded

Wes and Sandy, Congrats on your new Mustang! I like hearing that my team worked together to make sure your experience was nothing short of stellar. Often, in sales it can be a battle for customers between team members. That can sometimes create a stressful situation for customers and we work to make sure that certainly isnt the case. Our team is always happy to help out in any way we can, whether it be customers, employees, or other businesses. Please do not hesitate to let us know if there is anything my team can assist you with in the future. We're here to help! -Regards, Andy Carr, General Manager

September 20, 2017

Very helpful! I have now worked with Dan Nunn two times and both have been great. The most recent time was on 9/19/17 and in additional to my normal service, I ask More

by 2012f150
Recommend Dealer
Yes
Employees Worked With
Dan Nunn
Sep 25, 2017 -

Jack Schmitt Ford responded

2012f150, Thanks for the feedback! I appreciate when customers take the time to speak about our service department because they often don't get the same praise that our sales team does. I'm glad that Dan has done a great job with you during your visits and you can expect that for the future as well. Our service team is dedicated to customer service and making sure that customer concerns or vehicle issues are handled the best way possible. Our team will be happy to assist you with tires when you're ready and if your service is ever anything but great, please let us know and we can make it that way. -Regards, Andy Carr, General Manager

September 19, 2017

Excellent service all the way around! From the time I called about a certain car, to the follow-up after purchase, Nick was extremely kind and professional. Not at all your stereotypical c More

by JENdesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Nick Karateew
Sep 25, 2017 -

Jack Schmitt Ford responded

JENdesign, Congratulations on your vehicle! Our team absolutely believes that providing excellent service after the sale is just as important as before. I'm glad that Nick has been in touch and our team was able to find you a great vehicle with a great loan rate as well! Please feel free to stop by anytime for your car washes and let us know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

September 15, 2017

Good! Good customer service! I contacted with the dealership when I initially seen the car online I wanted and Travis made sure I was the first one to see t More

by cyoung3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Bricker
Sep 15, 2017 -

Jack Schmitt Ford responded

Congratulations on your vehicle! I'm glad to hear that Travis was helpful and personable throughout the process. We pride ourselves on creating an exceptional customer experience every day. Please do not hesitate to let us know if there is anything else we can assist you with in the future. Regards, Andy Carr, General Manager

September 13, 2017

Try it for yourself! I had a very pleasant experience dealing with jack Schmitt ford and Lincoln. I would highly recommend stopping in and talking to Chris Wheeler he hel More

by Brittney&brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Sep 15, 2017 -

Jack Schmitt Ford responded

Brittney&Brandon, Congratulations on your new vehicle! We absolutely appreciate the recommendations and I'm glad to hear that Chris created a very pleasant experience for you and got you into a car you love! Please feel free to stop by anytime for your free car washes for life! If you ever need anything, please do not hesitate to let us know- we're always here to help! Regards, Andy Carr, General Manager

September 10, 2017

The True Meaning of Excellent Customer Service! Chris and John were both very positive, they Both took the time to hold my hand during the process and were both knowledgeable in their field. Super p More

by Kenyatte king
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler, John Reilly
Sep 11, 2017 -

Jack Schmitt Ford responded

Kenyatte, Congratulations on your Nissan! I'm so glad to hear that Chris and John were helpful and took the time to help you through the purchase process. Our team works to make purchasing a vehicle as least stressful as possible. Please do not hesitate to let us know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

September 08, 2017

Honest, friendly, home town service Roy Roach is not your sterotypical, pushy salesman. Roy took the time to make sure that I was HAPPY with my decision. He gave me all of my options u More

by William Conklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
, Drew Frueh, Ben Firnkes, Roy Roach
Sep 08, 2017 -

Jack Schmitt Ford responded

William, Let us start off by saying thank you so much for allowing our team to show you how pleasant car buying can be. Roy and the rest of our team pride themselves on creating exceptional interactions with our customers on a daily basis. We prefer to stand apart from other dealerships with our choice to take away pressure or the back-and-forth negotiations everyone loves (just kidding!). We've chosen to take these aspects out of the purchase process to save our customers the undoubted hassle and discomfort they bring. I'm glad that through our values of honesty, compassion, and professionalism we have been able to assist you in finding a great vehicle. Please do not hesitate to let any member of our team know if there is anything we can assist you with in the future and I'm sure that Roy will appreciate your recommendations as well! -Regards, Andy Carr, General Manager

September 07, 2017

truck purchase Excellent people to deal with. very nice and professional sales person. Chrs wheeler was helpful in all ways. Nice clean facilty. Would do business More

by ko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Chris Wheeler
Sep 08, 2017 -

Jack Schmitt Ford responded

ko, Congratulations on your truck! Our team works to provide exceptional customer service to everyone we encounter and I'm glad that your visit was no exception. Chris and our team thank you for the opportunity to earn your business and we look forward to assisting you with any needs in the future. -Regards, Andy Carr, General Manager

September 04, 2017

Awesome service! Thank you john Reilly for helping me find my first car. I'm really enjoying it! I will definitely refer you to my friends, and come there again for my More

by Biewald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Sep 06, 2017 -

Jack Schmitt Ford responded

Biewald, Congratulations on your vehicle! I'm so glad to hear that John Reilly was able to help you find your first car. We appreciate the referral and look forward to assisting you and your friends in the future with their vehicle needs! -Regards, Andy Carr, General Manager

September 02, 2017

MKZ Purchase Visited to purchase a MKZ for our family since our oldest daughter will start driving our old car. Loved the look and feel of the car. More

by Paul123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, John Reilly
Sep 06, 2017 -

Jack Schmitt Ford responded

Paul, Congratulations on your new MKZ!! We're glad that you loved the look and feel of the MKZ and are sure you'll be enjoying it for years to come. Please do not hesitate to let us know if there is anything we can assist you with in the future. We're always happy to help out! -Regards, Andy Carr, General Manager

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