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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

September 13, 2017

Try it for yourself! I had a very pleasant experience dealing with jack Schmitt ford and Lincoln. I would highly recommend stopping in and talking to Chris Wheeler he hel More

by Brittney&brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Sep 15, 2017 -

Jack Schmitt Ford responded

Brittney&Brandon, Congratulations on your new vehicle! We absolutely appreciate the recommendations and I'm glad to hear that Chris created a very pleasant experience for you and got you into a car you love! Please feel free to stop by anytime for your free car washes for life! If you ever need anything, please do not hesitate to let us know- we're always here to help! Regards, Andy Carr, General Manager

September 10, 2017

The True Meaning of Excellent Customer Service! Chris and John were both very positive, they Both took the time to hold my hand during the process and were both knowledgeable in their field. Super p More

by Kenyatte king
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler, John Reilly
Sep 11, 2017 -

Jack Schmitt Ford responded

Kenyatte, Congratulations on your Nissan! I'm so glad to hear that Chris and John were helpful and took the time to help you through the purchase process. Our team works to make purchasing a vehicle as least stressful as possible. Please do not hesitate to let us know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

September 08, 2017

Honest, friendly, home town service Roy Roach is not your sterotypical, pushy salesman. Roy took the time to make sure that I was HAPPY with my decision. He gave me all of my options u More

by William Conklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
, Drew Frueh, Ben Firnkes, Roy Roach
Sep 08, 2017 -

Jack Schmitt Ford responded

William, Let us start off by saying thank you so much for allowing our team to show you how pleasant car buying can be. Roy and the rest of our team pride themselves on creating exceptional interactions with our customers on a daily basis. We prefer to stand apart from other dealerships with our choice to take away pressure or the back-and-forth negotiations everyone loves (just kidding!). We've chosen to take these aspects out of the purchase process to save our customers the undoubted hassle and discomfort they bring. I'm glad that through our values of honesty, compassion, and professionalism we have been able to assist you in finding a great vehicle. Please do not hesitate to let any member of our team know if there is anything we can assist you with in the future and I'm sure that Roy will appreciate your recommendations as well! -Regards, Andy Carr, General Manager

September 07, 2017

truck purchase Excellent people to deal with. very nice and professional sales person. Chrs wheeler was helpful in all ways. Nice clean facilty. Would do business More

by ko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Chris Wheeler
Sep 08, 2017 -

Jack Schmitt Ford responded

ko, Congratulations on your truck! Our team works to provide exceptional customer service to everyone we encounter and I'm glad that your visit was no exception. Chris and our team thank you for the opportunity to earn your business and we look forward to assisting you with any needs in the future. -Regards, Andy Carr, General Manager

September 04, 2017

Awesome service! Thank you john Reilly for helping me find my first car. I'm really enjoying it! I will definitely refer you to my friends, and come there again for my More

by Biewald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Sep 06, 2017 -

Jack Schmitt Ford responded

Biewald, Congratulations on your vehicle! I'm so glad to hear that John Reilly was able to help you find your first car. We appreciate the referral and look forward to assisting you and your friends in the future with their vehicle needs! -Regards, Andy Carr, General Manager

September 02, 2017

MKZ Purchase Visited to purchase a MKZ for our family since our oldest daughter will start driving our old car. Loved the look and feel of the car. More

by Paul123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, John Reilly
Sep 06, 2017 -

Jack Schmitt Ford responded

Paul, Congratulations on your new MKZ!! We're glad that you loved the look and feel of the MKZ and are sure you'll be enjoying it for years to come. Please do not hesitate to let us know if there is anything we can assist you with in the future. We're always happy to help out! -Regards, Andy Carr, General Manager

September 01, 2017

Excellent service Went in to get shop for a new car and was very pleased with the salesman Roy. He was able to answer all my questions and concerns I had about buying a More

by Zerina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

Zerina, Thank you for the kind words! I'm glad that Roy was able to assist you with your vehicle search and we will absolutely look forward to assisting you in the future. If there is anything we can assist you with in the meantime, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

August 31, 2017

Excellent Info / Future Buyer Help I recommend Roy, he's attentive, non pressure, and best of all - knowledgeable! I came in looking at the new Lincoln Continental, with Roy's help, I' More

by Dealer#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

K, Thank you so much for the kind words regarding Roy and your experience here with our team. We pride ourselves on helping the customers achieve their goals whether that be purchasing, service, or simply researching a vehicle. We look forward to earning your business when you're ready to pursue a Continental! -Regards, Andy Carr, General Manager

August 31, 2017

Used Vehicle Purchase Just wanted to say thank you to Ben Firnkes and Jim Smith for their patience and their usaual outstanding work to get me where I needed to be to purch More

by ROBERT Bosworth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Sep 06, 2017 -

Jack Schmitt Ford responded

Robert, Thank you for speaking about your experience with our team! I'm glad to hear that Ben and Jim Smith were outstanding while helping you find a great vehicle at a great price. Please do not hesitate to let us know if there is anything else my team can assist you with. -Regards, Andy Carr, General Manager

August 31, 2017

GREAT EXPERIENCE AND VERY PROFICIENT WITH THE ON LINE SALES 5 star was given because one call and they found the car we wanted and were very persona, through, proficient ,= and knowledgeable. When we need ano More

by Sports Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Sep 06, 2017 -

Jack Schmitt Ford responded

Sports Doc, Congratulations on your new vehicle! I'm always happy to hear when my team is able to exceed expectations and earn a 5-Star customer review. We pride ourselves on providing excellent service to customers in all of our departments and creating a great experience. We will absolutely look forward to the opportunity to earn your business again in the future. -Regards, Andy Carr, General Manager

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