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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

October 05, 2017

Service Dept. excellent Great service. Explained everything that needed to be done and reps very professional. I bring all three of my Ford vehicles here for service and re More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander, Dan Nunn
Oct 06, 2017 -

Jack Schmitt Ford responded

Bruce, Thank you for taking the time to share about your experiences with our service department! We taking pride in ensuring excellence in all of our departments and service is no exception. We absolutely appreciate you giving us the opportunity to keep your vehicles safe and maintained for the road, and look forward to continuing to provide that same great service for the future. -Regards, Andy Carr, General Manager

October 02, 2017

John Reilly is the #1 Guy John Reilly is just awesome i would highly recommend this salesman and dealership to anyone. He was extremely helpful and amazing, he also made sure t More

by Nadia Price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Oct 02, 2017 -

Jack Schmitt Ford responded

Nadia, Congratulations on your new vehicle! Our team always works to make sure our customers get a great vehicle that fits within their budget. I'm glad to hear that John Reilly was awesome and extremely helpful. We look forward to the opportunity to earn your business in the future and if there is anything we can assist with in the meantime please just let us know. -Regards, Andy Carr, General Manager

October 02, 2017

5th time purchasing here They do everything to make me happy without being fake or nautiuosly xxxxxxx up to me. I never feel like I'm preparing for battle when negotiating. T More

by Kelster1079
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, John Reilly
Oct 02, 2017 -

Jack Schmitt Ford responded

Kelster1079, Thank you for taking a few minutes to share your experiences with our team. Our number one goal each day is to provide excellent customer service whether you're purchasing, servicing, or just looking. I'm glad that our team has been able to show you over and over our commitment to that excellent service and we look forward to continuing that. Please do not hesitate to let us know if there is anything we can assist you with. -Regards, Andy Carr, General Manager

October 02, 2017

Excellent Experiences! No Pressure!! What can I say about this place? I can tell you it's a stand up honest no hassle place to buy a car. We contacted the Dealership looking to purchase a More

by Adam79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Oct 06, 2017 -

Jack Schmitt Ford responded

Adam79, Congrats on your new car! Our team prides itself on providing excellent customer service from the moment you reach out to us, extending long after the point of sale. We absolutely appreciate you taking the time to leave a review about your experience with our team. I'm glad to hear that Nick was helpful in finding a great car for your family that stayed within the budget. Our ultimate goal is always to help you find the perfect car for your lifestyle and do it with excellent service. Please do not hesitate to let us know if there is anything Nick or the rest of our team can assist you with in the future. -Regards, Andy Carr, General Manager

October 01, 2017

Great experience. I liked the fact I knew what I wanted. The team was respectfull to not try and pressure or up sell me to something els. I will be visiting in the futu More

by Parker05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Oct 02, 2017 -

Jack Schmitt Ford responded

Congratulations on your F-150 Parker05! I'm glad to hear that our team created the type of experience to earn an opportunity at your repeated business! Our main job is to provide excellent service and help our customers find the vehicle that best fits them, not to sell them what we think they need. Please let us know if there is anything we can assist with in the future, we're always happy to help! -Regards, Andy Carr, General Manager

October 01, 2017

Decades of excellent service On Sept 30 we putchased ou 12th car from Schmitt at least 3 of them through Jim Smith. ALWAYS EXCELLENT! Our cars are always serviced here. Over 3 de More

by Edward Wolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Oct 02, 2017 -

Jack Schmitt Ford responded

Edward Wolfe, Let me start off with a big Thank You! Repeat customers are vital for us because it gives others true insight to our long-term commitment to excellent service. Our team has been committed to providing excellent service in all departments and it's always a pleasure to hear from someone who can provide great testament to that. We will continue to provide the friendship and service you spoke of, and please do not hesitate to let us know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

September 30, 2017

Very upfront and friendly!! I was very impressed by how professional and upfront the staff was at Jack Schmitt Ford!! My salesman Travis did an excellent job going over everythin More

by Tango 1
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Travis Bricker
Oct 02, 2017 -

Jack Schmitt Ford responded

Tango 1 Congratulations on your new vehicle! I'm happy to hear that my team impressed you with our professionalism. Travis and our team pride themselves on creating the best experience possible and I'm glad your visit was no exception. We're sure you'll be enjoying your vehicle for a long time to come, and if you ever need anything please do not hesitate to let us know. We're always happy to help! -Regards, Andy Carr, General Manager

September 30, 2017

This place treats you like family! I would highly recommend not only this dealership, but the car salesman as well. He was extremely helpful and patient, taking up most of the day to m More

by ElyB17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Bricker
Oct 02, 2017 -

Jack Schmitt Ford responded

ElyB17, Let us start off by saying congratulations on your new family! Our team is focused on providing the best customer service we can while helping our customers to find the vehicle that best fits their needs and budget. I'm glad to hear that Travis was able to do just that for you as well. Our team is always committed to serving the community and if there is anything we can do for you in the future, please just let us know. -Regards, Andy Carr, General Manager

September 29, 2017

Fast, friendly, fair Nick's response time was great. He is very friendly and knowledgeable and was not pushy. The young lady up front was also very friendly and prompt w More

by Hogan1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Sep 29, 2017 -

Jack Schmitt Ford responded

Hogan1234, Thank you for the recommendation! I'm glad to hear that our team was able to assist you with your vehicle search without any pressure or pushiness. We pride ourselves on creating great experiences for all customers and I'm glad that you were able to experience that first hand. Please do not hesitate to let any member of our team know if there is something we can assist you with in the future. -Regards, Andy Carr, General Manager

September 28, 2017

Experience was fantastic -- great Nick was very helpful and made sure I was aware of the differences driving a new hybrid vehicle. Nick and Ben stayed after hours to help close the de More

by ptrudt123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Nick Karateew
Sep 29, 2017 -

Jack Schmitt Ford responded

ptrudt123, Congratulations on your new Fusion Hybrid! Our team's commitment to excellent customer service means that we are always happy to stay and help out if we can. Providing an excellent vehicle with excellent service is our first priority. Please let us know if there is anything my team or I can assist you with in the future. -Regards, Andy Carr, General Manager

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