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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

October 10, 2017

Great customer service Couldn't have asked for a better experience. Best truck buying experience so far. Fair prices and good ability to negotiate. Highly recommended. Frien More

by A+construction
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Oct 11, 2017 -

Jack Schmitt Ford responded

A+ We appreciate the opportunity to earn your business! I'm glad to hear that Roy and the team provided you with excellent service. Our team prides themselves on standing out from other dealerships through our excellence in customer service and professionalism. We certainly appreciate your recommendations as well. Please feel free to let us know if there is anything my team or I can do for you in the future. -Regards, Andy Carr, General Manager

October 09, 2017

Schmitt Ford 5 rating I have been looking for a truck for several months, Nick stuck with me until I found the one. Jaime was outstanding also. More

by Bill Broyles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Oct 09, 2017 -

Jack Schmitt Ford responded

Bill, Congrats on finding the perfect truck after lots of searching! I'm glad that Nick and our team were able to help you get the perfect truck and our finance department was able to assist you as well. Please let us know if there is anything we can do to assist you in the future. -Regards, Andy Carr, General Manager

October 09, 2017

Great Experience Contacted them via email while away on business, and received a reply the same day. My salesman, Chris Wheeler, was extremely helpful in making the de More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Oct 11, 2017 -

Jack Schmitt Ford responded

George, Congratulations on your MKZ! I'm glad to hear that Chris and our team were able to get the ball rolling for you and helped make everything a streamline process from start to finish. Our team works hard for our customers, ensuring we do everything we can to provide the best service possible. I'm happy that you had a great experience and we appreciate any recommendations! Please do not hesitate to let us know if there is anything my team or I can assist you with in the future. -Regards, Andy Carr, General Manager

October 06, 2017

Just lookin" Looked at 2 vehicles I was interested in. Justin answered my questions, and I told him I'd be back with my husband. He did make me realize...get what More

by Susan
Recommend Dealer
Yes
Employees Worked With
Justin Barton
Oct 09, 2017 -

Jack Schmitt Ford responded

Susan, Thank you for taking a moment to share about your vehicle search and working with Justin. Our first priority is to help our customers find the perfect vehicle for their needs and use. It can be difficult to get it narrowed down to a single option but I'm glad that Justin was able to help with that. We look forward to the opportunity to assist you again in the future and help you find the perfect match! -Regards, Andy Carr, General Manager

October 05, 2017

Service Dept. excellent Great service. Explained everything that needed to be done and reps very professional. I bring all three of my Ford vehicles here for service and re More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander, Dan Nunn
Oct 06, 2017 -

Jack Schmitt Ford responded

Bruce, Thank you for taking the time to share about your experiences with our service department! We taking pride in ensuring excellence in all of our departments and service is no exception. We absolutely appreciate you giving us the opportunity to keep your vehicles safe and maintained for the road, and look forward to continuing to provide that same great service for the future. -Regards, Andy Carr, General Manager

October 02, 2017

John Reilly is the #1 Guy John Reilly is just awesome i would highly recommend this salesman and dealership to anyone. He was extremely helpful and amazing, he also made sure t More

by Nadia Price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
Oct 02, 2017 -

Jack Schmitt Ford responded

Nadia, Congratulations on your new vehicle! Our team always works to make sure our customers get a great vehicle that fits within their budget. I'm glad to hear that John Reilly was awesome and extremely helpful. We look forward to the opportunity to earn your business in the future and if there is anything we can assist with in the meantime please just let us know. -Regards, Andy Carr, General Manager

October 02, 2017

5th time purchasing here They do everything to make me happy without being fake or nautiuosly xxxxxxx up to me. I never feel like I'm preparing for battle when negotiating. T More

by Kelster1079
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, John Reilly
Oct 02, 2017 -

Jack Schmitt Ford responded

Kelster1079, Thank you for taking a few minutes to share your experiences with our team. Our number one goal each day is to provide excellent customer service whether you're purchasing, servicing, or just looking. I'm glad that our team has been able to show you over and over our commitment to that excellent service and we look forward to continuing that. Please do not hesitate to let us know if there is anything we can assist you with. -Regards, Andy Carr, General Manager

October 02, 2017

Excellent Experiences! No Pressure!! What can I say about this place? I can tell you it's a stand up honest no hassle place to buy a car. We contacted the Dealership looking to purchase a More

by Adam79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Oct 06, 2017 -

Jack Schmitt Ford responded

Adam79, Congrats on your new car! Our team prides itself on providing excellent customer service from the moment you reach out to us, extending long after the point of sale. We absolutely appreciate you taking the time to leave a review about your experience with our team. I'm glad to hear that Nick was helpful in finding a great car for your family that stayed within the budget. Our ultimate goal is always to help you find the perfect car for your lifestyle and do it with excellent service. Please do not hesitate to let us know if there is anything Nick or the rest of our team can assist you with in the future. -Regards, Andy Carr, General Manager

October 01, 2017

Great experience. I liked the fact I knew what I wanted. The team was respectfull to not try and pressure or up sell me to something els. I will be visiting in the futu More

by Parker05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Oct 02, 2017 -

Jack Schmitt Ford responded

Congratulations on your F-150 Parker05! I'm glad to hear that our team created the type of experience to earn an opportunity at your repeated business! Our main job is to provide excellent service and help our customers find the vehicle that best fits them, not to sell them what we think they need. Please let us know if there is anything we can assist with in the future, we're always happy to help! -Regards, Andy Carr, General Manager

October 01, 2017

Decades of excellent service On Sept 30 we putchased ou 12th car from Schmitt at least 3 of them through Jim Smith. ALWAYS EXCELLENT! Our cars are always serviced here. Over 3 de More

by Edward Wolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Oct 02, 2017 -

Jack Schmitt Ford responded

Edward Wolfe, Let me start off with a big Thank You! Repeat customers are vital for us because it gives others true insight to our long-term commitment to excellent service. Our team has been committed to providing excellent service in all departments and it's always a pleasure to hear from someone who can provide great testament to that. We will continue to provide the friendship and service you spoke of, and please do not hesitate to let us know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

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