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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

October 28, 2017

Smooth Road To My First H3 Didn't see the car in person until i bought it! A friend of mine drove it and said it was great! Between reviewing their website and speaking with R More

by jerryb3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Roy Roach
Oct 30, 2017 -

Jack Schmitt Ford responded

jerryb3, Congratulations on your H3! I'm so glad to hear that our team was able to provide the kind of service and experience that allowed you to make a decision like that a breeze. Our team prides themselves on providing the best customer service possible no matter if you're 2 1/2 hours away or in the showroom. We appreciate you giving us the opportunity to earn your business and we certainly look forward to assisting you in any way that we can in the future. -Regards, Andy Carr, General Manager

October 26, 2017

Excellent customer service My MKX recently had a major repair and Dan laid out the options in a logical manner and gave. me time to make the decision. He also offered a loaner v More

by Lindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bud Cook, Dan Nunn
Oct 27, 2017 -

Jack Schmitt Ford responded

Lindsey, Let me start off by saying thank you for taking a moment to share your experience with our Service Department. As a whole, our team strives to make sure we provide the best customer service possible in all departments and Service is no exception. I'm glad to hear that Dan explained everything regarding the repair of your MKX and allowed you multiple options to best suit you. We pride ourselves on taking the stress and qualms out of a visit to our store and I never get tired of hearing report from a happy customer. We certainly look forward to the opportunity to assist you with any future vehicle needs, and please do not hesitate to let us know if there is anything we can do. -Regards, Andy Carr, General Manager

October 26, 2017

Awesome dealership!!! Roy was great.I have no complaints. he kept the whole experience fun and light hearted. Straight shooters no xx like you get at most other car lots. C More

by nategraf051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Oct 27, 2017 -

Jack Schmitt Ford responded

nategraf051, Congratulations on your vehicle! I'm glad to hear that you felt Roy was great and he kept the whole experience fun and light-hearted. Our team's focus is always on our customers and providing excellent service. Please let us know if there is anything Roy or any other member of our team can assist you with in the future. -Regards, Andy Carr, General Manager

October 25, 2017

Great Service, Helpful and Friendly Staff Had a great experience! Especially being my first car purchase. Nick was great, and had all the answers we needed. Staff helped to move the process in More

by Bponce27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Oct 27, 2017 -

Jack Schmitt Ford responded

Bponce27, Congrats on your first car purchase! I'm glad to hear that Nick was great and helped make the process timely and pressure free. Our main goal is providing excellent customer service and helping you find the perfect vehicle to match your needs. Please do not hesitate to let Nick or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

October 18, 2017

Nick was awesome!!!--Very patient and very helpful The whole process was very easy, I was very comfortable at this dealership, everyone was friendly. Customer Service is wonderful. Nick was very patie More

by lkelley7262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Oct 18, 2017 -

Jack Schmitt Ford responded

lkelley7262, Let me start off by saying congratulations on your Escape! I appreciate you taking a few moments to share your experience with Nick and our team. I'm always happy to hear when customers report that they felt comfortable and at ease during their visit. Our team is focused on not only providing a wealth of knowledge about the vehicles we represent, but on providing excellent customer service while doing so! Our customer's needs and requests are always our first priority and I'm pleased to hear that you'd be happy to refer anyone to us. Please feel free to contact Nick, myself, or any member of our team should you need assistance with anything in the future. -Regards, Andy Carr, General Manager

October 15, 2017

AMAZING!!! Drew was fantastic and super friendly! I had Drew help me get my new SUV. He was the best! My parents recommended him to me and now I know why. He is so easy to get along with and extra swe More

by Lizzybeez123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 16, 2017 -

Jack Schmitt Ford responded

Lizzybeez123, Congratulations on your new SUV! I'm so glad to hear that you had a wonderful experience with Drew and we certainly appreciate you giving us the opportunity to show you just how pleasant buying a vehicle can be. I'm always happy to hear that our team has earned a loyal customer and we look forward to assisting you with all of your vehicle needs in the future. -Regards, Andy Carr, General Manager

October 14, 2017

5 Star We purchased a Lincoln in 2012 from Drew. We had an excellent buying experience at that time and when our daughter was ready to buy her first car on More

by Ghostrider33
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 16, 2017 -

Jack Schmitt Ford responded

Ghostrider33, I'm glad to hear that Drew and our team were able to be of such great assistance during your vehicle purchase and for your daughters purchase as well. We pride ourselves on creating a great customer experience and ensuring that our customers are well informed without being pressured. We do appreciate the opportunity and look forward to being of assistance for you and your daughter in the future. -Regards, Andy Carr, General Manager

October 14, 2017

Extremely Happy I've enjoyed working with Drew for years.He is always helpful and knowledgeable about each vehicle including the used inventory. I've never met anothe More

by Carsnob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 16, 2017 -

Jack Schmitt Ford responded

Carsnob, Thank you for taking a moment to speak about your experience with Drew. Our team works to be knowledgeable about not only Ford and Lincoln, but about other brands as well. Having knowledge about brands other than ours allows Drew and our other team members the ability to create an excellent customer experience no matter if they're looking at new or used vehicles. Please feel free to let Drew or any member of our team know if there are any answers or information we can provide you with in the future. -Regards, Andy Carr, General Manager

October 13, 2017

Very happy repeat customer This is probably the finest auto dealership I have ever had the pleasure of working with. We bought our first vehicle, a Lincoln, in 2012. It was a More

by Ynot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 13, 2017 -

Jack Schmitt Ford responded

Ynot, Thank you for taking a moment to speak about both of your experiences with us! Drew and our team pride themselves on creating great experiences for all of our customers each time they visit us. I'm so glad to hear that Drew and our team created a great experience and you allowed us the opportunity to assist your daughter with her vehicle search as well! We are always happy to go the extra mile for our customers and I'm glad that our team has done just that for both you and your daughter. Please do not hesitate to let us know if there is anything we can do to assist either of you in the future. -Regards, Andy Carr, General Manager

October 11, 2017

Great Experience Purchasing my First Car! I had a great experience purchasing my first car from Jack Schmitt Ford Lincoln! As a first time buyer, Nick Karateew made the process fairly smooth a More

by Abby Bean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Oct 11, 2017 -

Jack Schmitt Ford responded

Abby, Let me start off by saying congratulations on buying your first car! That can be a big moment for people and i'm glad that Nick and our team were able to assist you with that and make the process smooth. Our team focuses on making sure our customers are taken care of and have a great experience with our team every time. Please feel free to let Nick or any of our team members know if you have any questions or there is anything we can assist you with in the future. Again, Congrats! -Regards, Andy Carr, General Manager

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