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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

October 18, 2017

Nick was awesome!!!--Very patient and very helpful The whole process was very easy, I was very comfortable at this dealership, everyone was friendly. Customer Service is wonderful. Nick was very patie More

by lkelley7262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Oct 18, 2017 -

Jack Schmitt Ford responded

lkelley7262, Let me start off by saying congratulations on your Escape! I appreciate you taking a few moments to share your experience with Nick and our team. I'm always happy to hear when customers report that they felt comfortable and at ease during their visit. Our team is focused on not only providing a wealth of knowledge about the vehicles we represent, but on providing excellent customer service while doing so! Our customer's needs and requests are always our first priority and I'm pleased to hear that you'd be happy to refer anyone to us. Please feel free to contact Nick, myself, or any member of our team should you need assistance with anything in the future. -Regards, Andy Carr, General Manager

October 15, 2017

AMAZING!!! Drew was fantastic and super friendly! I had Drew help me get my new SUV. He was the best! My parents recommended him to me and now I know why. He is so easy to get along with and extra swe More

by Lizzybeez123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 16, 2017 -

Jack Schmitt Ford responded

Lizzybeez123, Congratulations on your new SUV! I'm so glad to hear that you had a wonderful experience with Drew and we certainly appreciate you giving us the opportunity to show you just how pleasant buying a vehicle can be. I'm always happy to hear that our team has earned a loyal customer and we look forward to assisting you with all of your vehicle needs in the future. -Regards, Andy Carr, General Manager

October 14, 2017

5 Star We purchased a Lincoln in 2012 from Drew. We had an excellent buying experience at that time and when our daughter was ready to buy her first car on More

by Ghostrider33
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 16, 2017 -

Jack Schmitt Ford responded

Ghostrider33, I'm glad to hear that Drew and our team were able to be of such great assistance during your vehicle purchase and for your daughters purchase as well. We pride ourselves on creating a great customer experience and ensuring that our customers are well informed without being pressured. We do appreciate the opportunity and look forward to being of assistance for you and your daughter in the future. -Regards, Andy Carr, General Manager

October 14, 2017

Extremely Happy I've enjoyed working with Drew for years.He is always helpful and knowledgeable about each vehicle including the used inventory. I've never met anothe More

by Carsnob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 16, 2017 -

Jack Schmitt Ford responded

Carsnob, Thank you for taking a moment to speak about your experience with Drew. Our team works to be knowledgeable about not only Ford and Lincoln, but about other brands as well. Having knowledge about brands other than ours allows Drew and our other team members the ability to create an excellent customer experience no matter if they're looking at new or used vehicles. Please feel free to let Drew or any member of our team know if there are any answers or information we can provide you with in the future. -Regards, Andy Carr, General Manager

October 13, 2017

Very happy repeat customer This is probably the finest auto dealership I have ever had the pleasure of working with. We bought our first vehicle, a Lincoln, in 2012. It was a More

by Ynot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Oct 13, 2017 -

Jack Schmitt Ford responded

Ynot, Thank you for taking a moment to speak about both of your experiences with us! Drew and our team pride themselves on creating great experiences for all of our customers each time they visit us. I'm so glad to hear that Drew and our team created a great experience and you allowed us the opportunity to assist your daughter with her vehicle search as well! We are always happy to go the extra mile for our customers and I'm glad that our team has done just that for both you and your daughter. Please do not hesitate to let us know if there is anything we can do to assist either of you in the future. -Regards, Andy Carr, General Manager

October 11, 2017

Great Experience Purchasing my First Car! I had a great experience purchasing my first car from Jack Schmitt Ford Lincoln! As a first time buyer, Nick Karateew made the process fairly smooth a More

by Abby Bean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Oct 11, 2017 -

Jack Schmitt Ford responded

Abby, Let me start off by saying congratulations on buying your first car! That can be a big moment for people and i'm glad that Nick and our team were able to assist you with that and make the process smooth. Our team focuses on making sure our customers are taken care of and have a great experience with our team every time. Please feel free to let Nick or any of our team members know if you have any questions or there is anything we can assist you with in the future. Again, Congrats! -Regards, Andy Carr, General Manager

October 10, 2017

Great customer service Couldn't have asked for a better experience. Best truck buying experience so far. Fair prices and good ability to negotiate. Highly recommended. Frien More

by A+construction
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Oct 11, 2017 -

Jack Schmitt Ford responded

A+ We appreciate the opportunity to earn your business! I'm glad to hear that Roy and the team provided you with excellent service. Our team prides themselves on standing out from other dealerships through our excellence in customer service and professionalism. We certainly appreciate your recommendations as well. Please feel free to let us know if there is anything my team or I can do for you in the future. -Regards, Andy Carr, General Manager

October 09, 2017

Schmitt Ford 5 rating I have been looking for a truck for several months, Nick stuck with me until I found the one. Jaime was outstanding also. More

by Bill Broyles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Oct 09, 2017 -

Jack Schmitt Ford responded

Bill, Congrats on finding the perfect truck after lots of searching! I'm glad that Nick and our team were able to help you get the perfect truck and our finance department was able to assist you as well. Please let us know if there is anything we can do to assist you in the future. -Regards, Andy Carr, General Manager

October 09, 2017

Great Experience Contacted them via email while away on business, and received a reply the same day. My salesman, Chris Wheeler, was extremely helpful in making the de More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Oct 11, 2017 -

Jack Schmitt Ford responded

George, Congratulations on your MKZ! I'm glad to hear that Chris and our team were able to get the ball rolling for you and helped make everything a streamline process from start to finish. Our team works hard for our customers, ensuring we do everything we can to provide the best service possible. I'm happy that you had a great experience and we appreciate any recommendations! Please do not hesitate to let us know if there is anything my team or I can assist you with in the future. -Regards, Andy Carr, General Manager

October 06, 2017

Just lookin" Looked at 2 vehicles I was interested in. Justin answered my questions, and I told him I'd be back with my husband. He did make me realize...get what More

by Susan
Recommend Dealer
Yes
Employees Worked With
Justin Barton
Oct 09, 2017 -

Jack Schmitt Ford responded

Susan, Thank you for taking a moment to share about your vehicle search and working with Justin. Our first priority is to help our customers find the perfect vehicle for their needs and use. It can be difficult to get it narrowed down to a single option but I'm glad that Justin was able to help with that. We look forward to the opportunity to assist you again in the future and help you find the perfect match! -Regards, Andy Carr, General Manager

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