Jack Schmitt Ford

Alex was very attentive to our needs. He was patient as we looked. He then stayed after hours to make sure everything went well with our purchase. We would definitely recommend our friend He was patient as we looked. He then stayed after hours to make sure everything went well with our purchase. We would definitely recommend our friends to see Alex for their auto needs. More

Alex our salesman was great. He is knowledgeable and went out of his way to take care of us. All the other staff were also friendly and checked on us if we needed anything. Ca He is knowledgeable and went out of his way to take care of us. All the other staff were also friendly and checked on us if we needed anything. Cars were clean and taken care of. Be sure to ask for Alex More

Great price on a used car. Quick and easy finance. No sales pressure. I will come back. Quick and easy finance. No sales pressure. I will come back. More

Good customer service and I didn’t even purchase a vehicle from them. Inquired about a used truck, Jack Schmitt had everything I was looking for. They found an issue with the truck, notified me before vehicle from them. Inquired about a used truck, Jack Schmitt had everything I was looking for. They found an issue with the truck, notified me before I drove and hour to test drive it. They continued to search for a truck for me, unfortunately for them, I found one with another dealership. I appreciate the prompt communication from Chris on the issue and his diligence to search even though I went somewhere else. Thanks Chris! More

Alex Godley was our salesman and he was a breath of fresh air. I normally dislike car shopping, but Alex made it a more enjoyable experience for me. 9/10 times other car salesman have spoken directly to my h air. I normally dislike car shopping, but Alex made it a more enjoyable experience for me. 9/10 times other car salesman have spoken directly to my husband, have acted as I am not even there and at times did not even ask my name or shake my hand. Alex was the opposite. He was so personable, addressed both my husband and I and treated me with respect. He was “real”. He had a great sense of humor and was willing to negotiate any of our asks. He was so pleasant to work with and I would highly recommend asking for Alex. Thanks Alex! More

We recently purchased a vehicle here and everyone was very polite and helpful during the process. We would recommend purchasing from them and will be back. very polite and helpful during the process. We would recommend purchasing from them and will be back. More

They seem to lose interest in customer satisfaction if it actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me th actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me the part I needed to fix my truck. They replaced my mirror with one they said had all of the cameras and sensors to enable the cross traffic and blindspot safety features on my truck. The mirror they sold me had none of those and now my dash lights up with the systems that don't work and their only answer is that they told me " all sales are final" and " it may not have all the features of your present mirror " , both of those statements are complete fabrications. They acted like they were my last hope and that I was desperate for any part. Both are incorrect. I went there first because I mistakenly thought they were Ford professionals and would be best suited to get the replacement part I needed, my mistake. All they had to tell me is that they couldn't handle it and I would have easily gone elsewhere. I looked myself online and found a more appropriate mirror in literally 5 minutes. Their parts department was a severe disappointment and their management even more so. After several voice-mails and two handwritten notes the general manager never had the decency to even return a call to have any kind of discussion. His opinion seems to be " you wasted $1200 on useless mirrors because of us but oh well " More

One of the best car buying experiences I have ever had. Chris B. and the team were exceptional! Chris B. and the team were exceptional! More

I made a annual check on my car and they do not make a good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , no good customer service , I don’t think I will come back in this place anymore. More

If you need to buy a new vehicle, go see Nick Karateew at Jack Schmitt Ford in Collinsville. He is very knowledgeable, friendly and easy to talk to. He made buying our new Ford Bronco sport a pleasant exper Jack Schmitt Ford in Collinsville. He is very knowledgeable, friendly and easy to talk to. He made buying our new Ford Bronco sport a pleasant experience. More