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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

November 09, 2017

Another Great deal Once again, our friends ar Jack Schmitt Ford Lincoln hit one out of the park with excellent service and great deal on my 2017 Fusion! Won't deal anywh More

by Edward Wolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Gary Thaller, Ben Firnkes
Nov 10, 2017 -

Jack Schmitt Ford responded

Edward Wolfe, Congratulations on your new 2017 Fusion!! I'm so glad to hear that our team has earned your repeat business and we certainly look forward to continuing that great service for the future. We pledge to create a great experience for every customer no matter if they're first time buyers doing research or repeating customers. I always like to hear from customers about their experiences with our team, and as always please feel free to let me know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

November 09, 2017

Fantastic I felt comfortable and confident that Drew was going to get me a great vehicle within my budget and checklist. This was my first vehicle purchase as a More

by Singlemom86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Nov 10, 2017 -

Jack Schmitt Ford responded

Singlemom86, Let me start off by saying congrats on buying your first vehicle purchase as an adult, and I'm happy you picked us! Drew and the rest of our team are committed to providing excellent customer service and finding the perfect vehicle for you. Our customers are always our top priority and I'm glad Drew helped you find a great vehicle with everything you were looking for. Please do not hesitate to let Drew or any member of our team know if there is anything we can do to assist you in the future. -Regards, Andy Carr, General Manager

November 08, 2017

Quite satisfied Pleased with the work and effort that he put into finding us a car and the kind we expressed that we were looking to purchase. More

by Knapp
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Nov 08, 2017 -

Jack Schmitt Ford responded

Knapp, I appreciate you taking a moment to leave a review and congrats on finding the right vehicle! I'm glad to hear that Jim was able to help you find the perfect vehicle to fit your needs. Our team is committed to putting customers and their needs first. Please do not hesitate to let Jim or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 08, 2017

Service We took my car in for routine service and the staff, as always was quick,m courteous and pleasant. I'm so glad we bought both of our vehicles from Jac More

by Rikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander
Nov 08, 2017 -

Jack Schmitt Ford responded

Rikki, Thank you for the kind words about service! I'm glad to hear that our team was quick, courteous, and pleasant. In every department we strive to provide the best customer service possible and Service is certainly no exception. We look forward to assisting you with any future vehicle needs and as always, do not hesitate to let us know if there is anything we can assist with in the meantime. -Regards, Andy Carr, General Manager

November 06, 2017

Great Experience Nick Karateew was awesome. He is very knowledgeable and easy to talk with. He took great care of me and handled everything professionally and I woul More

by Dodge Papa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Nov 08, 2017 -

Jack Schmitt Ford responded

Dodge Papa, Congratulations on your new Ram! We really appreciate the opportunity to assist you with your vehicle purchase and I'm glad to hear that Nick took great care of you and handled everything professionally. Our team prides themselves on creating a great experience for every customer and I'm glad to hear your visit was no exception. Please do not hesitate to let Nick or any member of our team know if there is anything we can assist with in the future. -Regards, Andy Carr, General Manager

November 04, 2017

Glad I came here first I recently had to total out my first car after an accident and I was in need of a new one. I'm glad Laurie noticed me and my mother on the lot first b More

by Samlamb96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Nov 06, 2017 -

Jack Schmitt Ford responded

Samlamb96, Congratulations on your new vehicle! We really appreciate the opportunity you allowed us to earn your business and show you that we are not like many other dealerships. Our team is always committed to providing our customers with top-notch service and assistance. I'm happy to hear that Laurie was great to work with and showed you the type of customer service we believe in. Please do not hesitate to let Laurie or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 02, 2017

A friend for life This is hard to do in just 25 words. The experience was above professional. Roy Roach and the finance lady has become family to mine.. More

by Alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Nov 03, 2017 -

Jack Schmitt Ford responded

Alexander, Congratulations on your new vehicle! I'm so happy to hear Roy and Jaime created a great experience for you. Please feel free to let any member of our team know if there is anything we can assist you with in the future. -Regard, Andy Carr, General Manager

November 01, 2017

Awesome job Nick! We are extremely happy with our new car!! With Nick Karateew’s sales professionalism and Jaime’s financial expertise, the “buying process” was relativ More

by Cargirl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Grillion, Nick Karateew
Nov 03, 2017 -

Jack Schmitt Ford responded

Cargirl, Congratulations on your new car!! I'm glad to hear that Nick and Jaime were able to make the process quick and hopefully painless. Our team constantly works to make the best use of our customers time and to make the process as pleasant as possible. Please let me know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

October 31, 2017

GREAT! Fixed right first time . All when as expected. Fair prices great people to work with you cant go wrong with this dealership! I also have a Lincoln More

by carfun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander
Nov 01, 2017 -

Jack Schmitt Ford responded

carfun, Thank you so much for the kind feedback! I'm glad to hear that our team in Service was able to get your vehicle fixed right the first time, and create a pleasant experience while doing so. Please do not hesitate to let any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

October 31, 2017

Pleasant and Professional Working with our salesman, Justin, was pleasant and professional. Justin was very patient with us as we made up our mind to go through with the deal. More

by Evelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Justin Barton
Nov 01, 2017 -

Jack Schmitt Ford responded

Evelyn, Let me start off by saying Congratulations on your new 2017 Edge! We're so appreciative of the opportunity to earn your business. I'm glad to hear that Justin was pleasant and professional. Our team prides themselves on creating the best possible customer experience and I'm glad that your time with us was no exception. If there is anything we can assist you with in the future, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

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