Back

Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

Directions

By Type

Showing 561 reviews

November 06, 2017

Great Experience Nick Karateew was awesome. He is very knowledgeable and easy to talk with. He took great care of me and handled everything professionally and I woul More

by Dodge Papa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Nov 08, 2017 -

Jack Schmitt Ford responded

Dodge Papa, Congratulations on your new Ram! We really appreciate the opportunity to assist you with your vehicle purchase and I'm glad to hear that Nick took great care of you and handled everything professionally. Our team prides themselves on creating a great experience for every customer and I'm glad to hear your visit was no exception. Please do not hesitate to let Nick or any member of our team know if there is anything we can assist with in the future. -Regards, Andy Carr, General Manager

November 04, 2017

Glad I came here first I recently had to total out my first car after an accident and I was in need of a new one. I'm glad Laurie noticed me and my mother on the lot first b More

by Samlamb96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Nov 06, 2017 -

Jack Schmitt Ford responded

Samlamb96, Congratulations on your new vehicle! We really appreciate the opportunity you allowed us to earn your business and show you that we are not like many other dealerships. Our team is always committed to providing our customers with top-notch service and assistance. I'm happy to hear that Laurie was great to work with and showed you the type of customer service we believe in. Please do not hesitate to let Laurie or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 02, 2017

A friend for life This is hard to do in just 25 words. The experience was above professional. Roy Roach and the finance lady has become family to mine.. More

by Alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Nov 03, 2017 -

Jack Schmitt Ford responded

Alexander, Congratulations on your new vehicle! I'm so happy to hear Roy and Jaime created a great experience for you. Please feel free to let any member of our team know if there is anything we can assist you with in the future. -Regard, Andy Carr, General Manager

November 01, 2017

Awesome job Nick! We are extremely happy with our new car!! With Nick Karateew’s sales professionalism and Jaime’s financial expertise, the “buying process” was relativ More

by Cargirl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Grillion, Nick Karateew
Nov 03, 2017 -

Jack Schmitt Ford responded

Cargirl, Congratulations on your new car!! I'm glad to hear that Nick and Jaime were able to make the process quick and hopefully painless. Our team constantly works to make the best use of our customers time and to make the process as pleasant as possible. Please let me know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

October 31, 2017

GREAT! Fixed right first time . All when as expected. Fair prices great people to work with you cant go wrong with this dealership! I also have a Lincoln More

by carfun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander
Nov 01, 2017 -

Jack Schmitt Ford responded

carfun, Thank you so much for the kind feedback! I'm glad to hear that our team in Service was able to get your vehicle fixed right the first time, and create a pleasant experience while doing so. Please do not hesitate to let any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

October 31, 2017

Pleasant and Professional Working with our salesman, Justin, was pleasant and professional. Justin was very patient with us as we made up our mind to go through with the deal. More

by Evelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Justin Barton
Nov 01, 2017 -

Jack Schmitt Ford responded

Evelyn, Let me start off by saying Congratulations on your new 2017 Edge! We're so appreciative of the opportunity to earn your business. I'm glad to hear that Justin was pleasant and professional. Our team prides themselves on creating the best possible customer experience and I'm glad that your time with us was no exception. If there is anything we can assist you with in the future, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

October 28, 2017

Smooth Road To My First H3 Didn't see the car in person until i bought it! A friend of mine drove it and said it was great! Between reviewing their website and speaking with R More

by jerryb3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Roy Roach
Oct 30, 2017 -

Jack Schmitt Ford responded

jerryb3, Congratulations on your H3! I'm so glad to hear that our team was able to provide the kind of service and experience that allowed you to make a decision like that a breeze. Our team prides themselves on providing the best customer service possible no matter if you're 2 1/2 hours away or in the showroom. We appreciate you giving us the opportunity to earn your business and we certainly look forward to assisting you in any way that we can in the future. -Regards, Andy Carr, General Manager

October 26, 2017

Excellent customer service My MKX recently had a major repair and Dan laid out the options in a logical manner and gave. me time to make the decision. He also offered a loaner v More

by Lindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bud Cook, Dan Nunn
Oct 27, 2017 -

Jack Schmitt Ford responded

Lindsey, Let me start off by saying thank you for taking a moment to share your experience with our Service Department. As a whole, our team strives to make sure we provide the best customer service possible in all departments and Service is no exception. I'm glad to hear that Dan explained everything regarding the repair of your MKX and allowed you multiple options to best suit you. We pride ourselves on taking the stress and qualms out of a visit to our store and I never get tired of hearing report from a happy customer. We certainly look forward to the opportunity to assist you with any future vehicle needs, and please do not hesitate to let us know if there is anything we can do. -Regards, Andy Carr, General Manager

October 26, 2017

Awesome dealership!!! Roy was great.I have no complaints. he kept the whole experience fun and light hearted. Straight shooters no xx like you get at most other car lots. C More

by nategraf051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Roach
Oct 27, 2017 -

Jack Schmitt Ford responded

nategraf051, Congratulations on your vehicle! I'm glad to hear that you felt Roy was great and he kept the whole experience fun and light-hearted. Our team's focus is always on our customers and providing excellent service. Please let us know if there is anything Roy or any other member of our team can assist you with in the future. -Regards, Andy Carr, General Manager

October 25, 2017

Great Service, Helpful and Friendly Staff Had a great experience! Especially being my first car purchase. Nick was great, and had all the answers we needed. Staff helped to move the process in More

by Bponce27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Oct 27, 2017 -

Jack Schmitt Ford responded

Bponce27, Congrats on your first car purchase! I'm glad to hear that Nick was great and helped make the process timely and pressure free. Our main goal is providing excellent customer service and helping you find the perfect vehicle to match your needs. Please do not hesitate to let Nick or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

...
19
...