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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

November 27, 2017

My salesman was amazing He helped me find a affordable car in my price range instead of driving me past my limits like most dealerships, helped me find a car that suited me p More

by Kenzieunderwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Nov 29, 2017 -

Jack Schmitt Ford responded

Kenzieunderwood, Congratulations on your new Nissan Versa! Our team focuses on customer service and working outside anyone's budget or limits is never helpful. That's why we're committed to helping our customers find the perfect vehicle for THEM. Feel free to contact us if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 27, 2017

First Class Operation First Class operation that all dealerships should emulate. From the moment you walk in the door they make you feel welcome. My sales representative L More

by John2261
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Laurie Osborne, John Reilly
Nov 29, 2017 -

Jack Schmitt Ford responded

John2261, Let me start off by saying congratulations on your new truck! As you know, our team is focused on creating the best customer experience possible and this visit with our team was no exception! I'm glad to hear that everything went smoothly and our team set the standard for your vehicle purchase experience. Please let Laurie or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 24, 2017

Great deal love my Jeep Awesome salesman he treated us great, good deal on car we bought very very happy with dealership and salesman, I would highly recommend to everyone More

by Jdiekmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Nov 29, 2017 -

Jack Schmitt Ford responded

Jdiekmann, Congratulations on your Jeep! I'm glad you had a great experience with our team and we certainly look forward to assisting you with any vehicle needs in the future. Feel free to stop by any time our sales department is open for your free car washes! -Regards, Andy Carr, General Manager

November 22, 2017

New Mustang Very friendly and so helpful and thorough in explaining every detail from start to finish with all of the options on the car from front to back More

by Isaac W Childers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Nov 29, 2017 -

Jack Schmitt Ford responded

Isaac, Congrats on your new Mustang! I'm glad to hear that our team did a great job explaining all the cool features of your new car, and I hope you enjoy all of them. Please do not hesitate to let us know if there is anything we can help you with in the future. -Regards, Andy Carr, General Manager

November 12, 2017

Purchased a New Lincoln Purchased a new Lincoln from Jack Scmitt Ford. Drew Frueh was my sales associate and I couldn’t be more pleased. This is my first Lincoln, and Drew an More

by kk987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Jaime Stack
Nov 13, 2017 -

Jack Schmitt Ford responded

kk987, Let me start off with a congratulations on your new Lincoln! I'm so pleased to hear that Drew made you feel comfortable and created a pressure free experience for you. Our team knows that customer service is the top priority and we work to make sure everyone has a great experience with us. Thank you for the recommendations and we absolutely look forward to assisting you with any and all of your vehicle needs in the future. -Regards, Andy Carr, General Manager

November 11, 2017

Best deal around Justin Barton was absolutely awesome to work with. He was professional, knowledgeable and courteous. He helped me through the whole trade in/sales tr More

by Ghagood32x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Ben Firnkes, Justin Barton
Nov 13, 2017 -

Jack Schmitt Ford responded

Ghagood32x, Congratulations on your new truck!! Our team makes customer service our top priority and I'm glad to hear that Justin Barton was professional, knowledgeable, and courteous during your visit. Our team aims to make the vehicle purchase process as stress free as possible. We appreciate the recommendation and please do not hesitate to let Justin or any member of our team know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

November 09, 2017

Another Great deal Once again, our friends ar Jack Schmitt Ford Lincoln hit one out of the park with excellent service and great deal on my 2017 Fusion! Won't deal anywh More

by Edward Wolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Gary Thaller, Ben Firnkes
Nov 10, 2017 -

Jack Schmitt Ford responded

Edward Wolfe, Congratulations on your new 2017 Fusion!! I'm so glad to hear that our team has earned your repeat business and we certainly look forward to continuing that great service for the future. We pledge to create a great experience for every customer no matter if they're first time buyers doing research or repeating customers. I always like to hear from customers about their experiences with our team, and as always please feel free to let me know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

November 09, 2017

Fantastic I felt comfortable and confident that Drew was going to get me a great vehicle within my budget and checklist. This was my first vehicle purchase as a More

by Singlemom86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Nov 10, 2017 -

Jack Schmitt Ford responded

Singlemom86, Let me start off by saying congrats on buying your first vehicle purchase as an adult, and I'm happy you picked us! Drew and the rest of our team are committed to providing excellent customer service and finding the perfect vehicle for you. Our customers are always our top priority and I'm glad Drew helped you find a great vehicle with everything you were looking for. Please do not hesitate to let Drew or any member of our team know if there is anything we can do to assist you in the future. -Regards, Andy Carr, General Manager

November 08, 2017

Quite satisfied Pleased with the work and effort that he put into finding us a car and the kind we expressed that we were looking to purchase. More

by Knapp
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Nov 08, 2017 -

Jack Schmitt Ford responded

Knapp, I appreciate you taking a moment to leave a review and congrats on finding the right vehicle! I'm glad to hear that Jim was able to help you find the perfect vehicle to fit your needs. Our team is committed to putting customers and their needs first. Please do not hesitate to let Jim or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 08, 2017

Service We took my car in for routine service and the staff, as always was quick,m courteous and pleasant. I'm so glad we bought both of our vehicles from Jac More

by Rikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Neuenschwander
Nov 08, 2017 -

Jack Schmitt Ford responded

Rikki, Thank you for the kind words about service! I'm glad to hear that our team was quick, courteous, and pleasant. In every department we strive to provide the best customer service possible and Service is certainly no exception. We look forward to assisting you with any future vehicle needs and as always, do not hesitate to let us know if there is anything we can assist with in the meantime. -Regards, Andy Carr, General Manager

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