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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

December 02, 2017

Tom and Margaret Davis Survey at Jack Schmitt Ford Lincoln My wife and I arrived at the dealership late on Saturday afternoon, November 25, 2017. We did not know exactly what we were looking for and so Mr. Kar More

by Tom and Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Dec 04, 2017 -

Jack Schmitt Ford responded

Tom & Margaret, Let me start off by saying Congratulations on your new Ford Escape! Our team is constantly working to provide the best customer experience possible and I'm glad to hear that Nick and the rest of our team did not fall short of that for you. Helping customers find the perfect vehicle for them is our ultimate goal and we're more than happy to help explore different vehicle options. If there are any questions we can answer for you or any help we can provide, please just let us know. -Regards, Andy Carr, General Manager.

November 30, 2017

So Helpful! We had hopes of trading in our nissan alitma to find something with a better fit, we're getting older and needed more comfort. Laurie was extremely he More

by bdcates
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Dec 04, 2017 -

Jack Schmitt Ford responded

bdcates, Congratulations on your new vehicle! We certainly appreciate the kind words and I'm glad to hear that Laurie was a great help in assisting with your new vehicle. Technology can be tricky when moving to a newer car, so our team is always happy to take the time to go over all the new features. If there is anything Laurie or our team can do for you in the future, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

November 29, 2017

Best Used Car Experience This dealership has it so together. I first saw the used vehicle I ended up purchasing on an ad placed in my Gmail promotions emails. I clicked on it, More

by Carol K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist at front desk -- I don't know her name, Ben Firnkes, Chris Wheeler, Mischel'la Sneed
Nov 29, 2017 -

Jack Schmitt Ford responded

Carol K, Let me start off by saying THANK YOU for the opportunity to earn your business, and I'm glad you chose our team. Our focus is always on the customer and creating a positive, stress-free experience. If there is anything our team can do for you in the future, please do not hesitate to let us know. We're always happy to help! -Regards, Andy Carr, General Manager

November 28, 2017

Chevy equinox. I went into this completely inexperienced. I put off buying a new vehicle for myself because I was uncomfortable with going to car dealerships. I wa More

by Mbreyman33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Nov 29, 2017 -

Jack Schmitt Ford responded

Mbreyman33, Congrats on your new Equinox! It's one of the biggest compliments we can receive when customers who have avoided purchasing a car take the plunge, and our team is able to change their idea about dealerships. We are continually working to improve our customer service and I'm glad to hear that it truly has made a difference for some. Please do not hesitate to let Laurie or any member of our team know if there is any thing we can help with in the future. -Regards, Andy Carr, General Manager

November 27, 2017

My salesman was amazing He helped me find a affordable car in my price range instead of driving me past my limits like most dealerships, helped me find a car that suited me p More

by Kenzieunderwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Nov 29, 2017 -

Jack Schmitt Ford responded

Kenzieunderwood, Congratulations on your new Nissan Versa! Our team focuses on customer service and working outside anyone's budget or limits is never helpful. That's why we're committed to helping our customers find the perfect vehicle for THEM. Feel free to contact us if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 27, 2017

First Class Operation First Class operation that all dealerships should emulate. From the moment you walk in the door they make you feel welcome. My sales representative L More

by John2261
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Laurie Osborne, John Reilly
Nov 29, 2017 -

Jack Schmitt Ford responded

John2261, Let me start off by saying congratulations on your new truck! As you know, our team is focused on creating the best customer experience possible and this visit with our team was no exception! I'm glad to hear that everything went smoothly and our team set the standard for your vehicle purchase experience. Please let Laurie or any member of our team know if there is anything we can assist you with in the future. -Regards, Andy Carr, General Manager

November 24, 2017

Great deal love my Jeep Awesome salesman he treated us great, good deal on car we bought very very happy with dealership and salesman, I would highly recommend to everyone More

by Jdiekmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Nick Karateew
Nov 29, 2017 -

Jack Schmitt Ford responded

Jdiekmann, Congratulations on your Jeep! I'm glad you had a great experience with our team and we certainly look forward to assisting you with any vehicle needs in the future. Feel free to stop by any time our sales department is open for your free car washes! -Regards, Andy Carr, General Manager

November 22, 2017

New Mustang Very friendly and so helpful and thorough in explaining every detail from start to finish with all of the options on the car from front to back More

by Isaac W Childers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Nov 29, 2017 -

Jack Schmitt Ford responded

Isaac, Congrats on your new Mustang! I'm glad to hear that our team did a great job explaining all the cool features of your new car, and I hope you enjoy all of them. Please do not hesitate to let us know if there is anything we can help you with in the future. -Regards, Andy Carr, General Manager

November 12, 2017

Purchased a New Lincoln Purchased a new Lincoln from Jack Scmitt Ford. Drew Frueh was my sales associate and I couldn’t be more pleased. This is my first Lincoln, and Drew an More

by kk987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Jaime Stack
Nov 13, 2017 -

Jack Schmitt Ford responded

kk987, Let me start off with a congratulations on your new Lincoln! I'm so pleased to hear that Drew made you feel comfortable and created a pressure free experience for you. Our team knows that customer service is the top priority and we work to make sure everyone has a great experience with us. Thank you for the recommendations and we absolutely look forward to assisting you with any and all of your vehicle needs in the future. -Regards, Andy Carr, General Manager

November 11, 2017

Best deal around Justin Barton was absolutely awesome to work with. He was professional, knowledgeable and courteous. He helped me through the whole trade in/sales tr More

by Ghagood32x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Ben Firnkes, Justin Barton
Nov 13, 2017 -

Jack Schmitt Ford responded

Ghagood32x, Congratulations on your new truck!! Our team makes customer service our top priority and I'm glad to hear that Justin Barton was professional, knowledgeable, and courteous during your visit. Our team aims to make the vehicle purchase process as stress free as possible. We appreciate the recommendation and please do not hesitate to let Justin or any member of our team know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

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