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Jack Schmitt Ford
Collinsville, IL
561 Reviews
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Showing 561 reviews
May 30, 2020
THIS DEALERSHIP IS AWFUL Jack Schmidt is probably the worst card dealership I have ever dealt with in 30 years. The price on internet is not the price you pay. Be prepared a Jack Schmidt is probably the worst card dealership I have ever dealt with in 30 years. The price on internet is not the price you pay. Be prepared as they add things on that I have never heard of. The only legit extra charge is the docs fees which most dealers charge for- everything else is dealer add ons which should already be in the pricing. Then their financing is crap as well. If you don't finance with them for at least 6 months on their used cars they jack the asking price for the car up again by an additional $1000 and their interest rate is really high. They also advertised a no payment for 90 days on that specific car but the finance guy said he could not help with that and avoided answering questions around it like the plague. My son was dead set on the car as it was the specific car he wanted and he had been looking for. I told him to walk away and go deal with a more legit car company but he ended paying all the extra fees and going with the high interest rate which after 6 months we will absolutely refinance somewhere else. I will never set foot on their lot again - as I have NO RESPECT at all with how they do business. More
by RJ
Employees Worked With
Nick Karateew
April 07, 2020
Bought a used truck in late February. Sales person seemed nice. Issues with the tires came up in March. The used car sales manager didn't want to make it good. Very rude to talk with. The new tires th seemed nice. Issues with the tires came up in March. The used car sales manager didn't want to make it good. Very rude to talk with. The new tires that I was told were already worn with plugs to stop leaks. This was the 3rd vehicle purchased there and my last one. Misled and they would not correct without me paying half. Also 30 days after purchase still was getting calls from 3rd party sales team. Not happy with the dealership at all. More
by Ugg
Employees Worked With
Andy Carr
February 21, 2020
Chris Wheeler made the car buying experience so painless. As a woman, I felt very comfortable going by myself on a test drive with him. We love our new-to-us 2017 GMC Sierra Denali. I would buy from Chris ag As a woman, I felt very comfortable going by myself on a test drive with him. We love our new-to-us 2017 GMC Sierra Denali. I would buy from Chris again. More
by Maltesegirl73
Employees Worked With
Chris Wheeler
February 19, 2020
Great Experience JaVon McBride was a pleasure to work with. From the start of our visit, we were treated well with no sense that we were being mislead in any way. Pric JaVon McBride was a pleasure to work with. From the start of our visit, we were treated well with no sense that we were being mislead in any way. Pricing was aggressive. This solid experience continued all the way through finance. If you want somebody who is easy to work with and talks straight, ask for JaVon. More
by duck46
Employees Worked With
Javon McBride, Steve Hobbs, Laurie Osborne
December 02, 2019
Will be back when we are ready to buy again! We walked in the door already frustrated by another dealership in the area and were immediately greeted by the smiling face of Nick. He quickly assess We walked in the door already frustrated by another dealership in the area and were immediately greeted by the smiling face of Nick. He quickly assessed our needs and directed us to an amazing deal. After taking a test drive and falling in love, we asked if we could wait till the next day and were quickly informed that we could wait and that this was a no pressure dealership. We came back the next day and are so excited for our new SUV. Nick took care of us through the whole sales/paperwork process and the in house finance associate Paul also did an amazing job. We highly recommend Jack Schmitt! More
by Nodive88
Employees Worked With
Paul in Finance, Gary Thaller, Nick Karateew
August 01, 2018
Oil change ripoff The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schm The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schmitt Ford, so I thought I would give them a try. I made and appointment and dropped off my car. They later called me and told me they could not change my oil because the oil plug had been replaced too tightly and if they messed it up removing it I would need to replace my oil pan at a cost of around $900. I picked up my vehicle and waited for my trusted mechanics to return from vacation. After they changed my oil, my husband told them what Jack Schmitt said about the plug being in too tight. They said it was not in too tight, that Jack Schmitt was just trying to make more money. More
by Ripped Off
Employees Worked With
Craig Neuenschwander
December 02, 2017
Tom and Margaret Davis Survey at Jack Schmitt Ford Lincoln My wife and I arrived at the dealership late on Saturday afternoon, November 25, 2017. We did not know exactly what we were looking for and so Mr. Kar My wife and I arrived at the dealership late on Saturday afternoon, November 25, 2017. We did not know exactly what we were looking for and so Mr. Karateew showed us a number of vehicles - Lincolns and Fords. Throughout that time, Mr. Karateew was very friendly, patient, courteous, and helpful. He went with us on test drives of several vehicles explaining various aspects of the vehicles. After purchasing the Ford Escape SUV, he was extremely helpful in explaining all the electronic/technology features on the vehicle. That was important to us. The woman who took care of all the financial documents was also very helpful and very friendly. My wife and I had a very good experience. More
by Tom and Margaret
Employees Worked With
Nick Karateew
November 30, 2017
So Helpful! We had hopes of trading in our nissan alitma to find something with a better fit, we're getting older and needed more comfort. Laurie was extremely he We had hopes of trading in our nissan alitma to find something with a better fit, we're getting older and needed more comfort. Laurie was extremely helpful in finding us just what we wanted! She helped us pair up our phones and went over the vehicle so we would understand all the new technology. She even washes our car when we come by. I would definitely recommend working with this nice girl. More
by bdcates
Employees Worked With
Laurie Osborne
November 29, 2017
Best Used Car Experience This dealership has it so together. I first saw the used vehicle I ended up purchasing on an ad placed in my Gmail promotions emails. I clicked on it, This dealership has it so together. I first saw the used vehicle I ended up purchasing on an ad placed in my Gmail promotions emails. I clicked on it, and saw the list of available cars in the ad. I had questions about the one that interested me so I hit up their Chat person. She was very quick to check availability and asked for my phone number and email address so they could schedule a time for me to come in and see the vehicle. I quickly received a call to schedule the appointment and told me the name of my salesman. When my family arrived, we were quickly offered water and introduced to our salesman. He was very professional, not pushy at all, asked questions, offered a test drive, really seemed to want to help instead of make a sale. Financing went through relatively quickly for a car purchase experience. Everyone we dealt with was very friendly and professional. I would strongly recommend Jack Schmitt Ford for your next purchase. More
by Carol K
Employees Worked With
Receptionist at front desk -- I don't know her name, Ben Firnkes, Chris Wheeler, Mischel'la Sneed
November 28, 2017
Chevy equinox. I went into this completely inexperienced. I put off buying a new vehicle for myself because I was uncomfortable with going to car dealerships. I wa I went into this completely inexperienced. I put off buying a new vehicle for myself because I was uncomfortable with going to car dealerships. I was lucky that I ran into Laurie when I walked in the first time I came into the dealership. She was very helpful, explained everything to me in very good detail, and definitely worked with me without hesitation even though I feel like I was being needy. She was a great help and more than likely I would not have walked out of there with the equinox if it was not for her making me feel as comfortable as I did in this whole experience. More
by Mbreyman33
Employees Worked With
Laurie Osborne
