Jack Schmitt Ford

Jen in the service dept. Excellent to work with!! She got everything all set up for my repairs. everything all set up for my repairs. More

Yesterday, I had service on my 2020 Explorer plus a small leak issue. I delt with Dan Nunn and it was a good experience. When I explained issue, his experience was obvious’ he thought he knew what and where leak issue. I delt with Dan Nunn and it was a good experience. When I explained issue, his experience was obvious’ he thought he knew what and where was causing the small leak. I believe all is well. Thanks to.Dan and the service technicians. More

Wants to charge me for a second key for my 30k + car purchase and had to make 3 trips to get the deal done! Run don’t walk from these guys! purchase and had to make 3 trips to get the deal done! Run don’t walk from these guys! More

All I can speak about here is the service department and the lack of quality technicians. With my experience all they employ are glorified parts changers.My experience was with my 2018 F350 that had a leak the lack of quality technicians. With my experience all they employ are glorified parts changers.My experience was with my 2018 F350 that had a leak of some sort. Turns out after a FOUR HUNDRED DOLLAR HOSE (list price, that was not covered under any type of warranty), that it was actually the neck of the coolant reservoir where the hose attatched. Apparently this new type of hose technology cannot be inspected (according to the service writer) with the internal o rings. So the TECHNICIAN, if you will, changed the hose. I get home and I still have the leak, so I take the truck back (more time and travel) with another appointment to find out that it was the neck of the coolant reservoir which is where the 400 dollar hose attaches, was covered by the warranty. Being that these parts are so expensive, I would think that a TECHNICIAN would check the entire joint before making a determination on the issue, along with checking his/her work, but I guess when it is on someone else's money it doesn't matter! This service department is only looking out for their bottom line and not there to better SERVE you. After all was said and done this repair cost me an additional TWO hundred plus dollars that I really didn't need to spend. That's a lot of money to someone on disability. More

We always get good service at Jack Schmidt . Have bought We always get good service at Jack Schmidt . Have bought several cars from salesman , Ed. Just got oil change yesterday and Michael Paule Was ad We always get good service at Jack Schmidt . Have bought several cars from salesman , Ed. Just got oil change yesterday and Michael Paule Was advisor and everything was great, as usual ! More

Honestly the WORST customer service we’ve ever had when buying a car. They sold us a vehicle that they put the wrong refrigerant in and took zero responsibility. Even though the weather was cooler when we buying a car. They sold us a vehicle that they put the wrong refrigerant in and took zero responsibility. Even though the weather was cooler when we bought it, we could tell after about 2 weeks and took it to a local dealership who told us about the contamination. We called Jack Schmitt to ask them make it right once we finally got the diagnosis back and the manager, Gary Thaler, hung up on my husband!!! He wasn’t raising his voice at all, just explaining the situation, so unprofessional. The dealership we got it serviced at was shocked they didn’t stand by a car they sold to us a month ago—as were we. The tires were awful as well, but we could see that so at least that was on us. They must not do thorough inspections of their used vehicles before they hit the sales lot, or they don’t care. Even during the buying process they were very impersonal—our salesman Alex barely spent any time with us or told us much about the car, we didn’t get a copy of the Carfax in our paperwork so afterwards I asked if they could email it, and they said no they couldn’t access it so we had to pay out of pocket then a few days later I got an email asking if I received the Carfax he sent and I stated no he told me he didn’t have it??? They give you a “special” if you finance through them, but their rates are high. We prequalified through our bank with great low rates and have perfect credit scores and the rates they came back with from their bank was drastically higher. When we showed them the difference they didn’t budge. If we could go back, we definitely would have paid the 4K more for the same car at another more reliable dealership. It’s true, you get what you pay for. Save yourself the headache and $$$. More

Christopher Belesi deserves a raise! He was VERY knowledgeable & user friendly. The only time car buying was not a headache. He answered all my questions without hesitation. knowledgeable & user friendly. The only time car buying was not a headache. He answered all my questions without hesitation. More

I was most impressed with the salesman I had at this dealership his name was Scott Nosser.he was very inventive to my needs at this time. I recommend Scott to anyone who would be interested in purchasin dealership his name was Scott Nosser.he was very inventive to my needs at this time. I recommend Scott to anyone who would be interested in purchasing a vehicle. He will definitely treat you right as will Jack Schmitt Ford. I rate them five stars More

I had a great buying experience at Jack Schmitt. My sales rep was Nick Karateew he was awesome to work with, and very helpful! Love my new Ranger. sales rep was Nick Karateew he was awesome to work with, and very helpful! Love my new Ranger. More

Had my first service department visit yesterday. Dan Nunn was my Service contact. Got right in at appointment time, the wait was as expected. I was very Happy with all aspects of the visit. was my Service contact. Got right in at appointment time, the wait was as expected. I was very Happy with all aspects of the visit. More