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Jack Schmitt Ford

Collinsville, IL

4.4
565 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 565 reviews

December 21, 2021

I am usually in and out when my car comes in for a maintenance check. Easy process. More

by CARDS5_27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke, Mike Paule, Dan Nunn, Jennifer McCullough
December 21, 2021

Very Professional and friendly staff. Communicate very well about service needed. Quality of work has been very good. More

by TDAUBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Nunn
December 21, 2021

Very professional. Solved my problem. Was able to isolate the problem and take corrective action. More

by TFORNERIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Nunn
December 21, 2021

My wife and I were treated with courtesy, patience and respect. A customer cannot ask for much more than that. More

by BENDICKMANN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone we encountered were pleasant and considerate. , John Reilly, Nick Karateew
December 21, 2021

Always on time and efficient. Keep one informed of progress and leave car clean and neat More

by JAMESDALLARIVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Nunn, Jennifer McCullough
December 20, 2021

John was very friendly, helpful and patient with all of our questions. We were surprised how easy the whole process went. More

by mallard2106
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ortiz/Salesman
December 08, 2021

Jennifer McCullough in the service department went out of her way to get my car scheduled for an oil change and tire rotation prior to a trip I was making. The car was “worked into a busy schedule. She is al More

by faye.cady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer McCullough
November 23, 2021

I was pleasantly surprised by how easy it was to order and receive my new Ford Transit Connect. Nick Karateew was very supportive and helpful through the process. More

by bjwienhoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Thaller, Nick Karateew
September 07, 2021

Worst service out of any dealership ive ever been to. Very unprofessional, rude and insulting and unorganized. Hidden issues with the car that they refused to fix once discovered. Managers dont take phon More

by maddnotez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Carr
August 19, 2021

Having done my research, I was ready to buy but it took 2 days to go from chatting on the website to getting a call from sales. Frustrated I showed up at the door and met Nick Karateew who deserves 5stars fo More

by Cyndi Michele
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
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