Jack Schmitt Ford
Collinsville, IL
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My wife and I were treated with courtesy, patience and respect. A customer cannot ask for much more than that. respect. A customer cannot ask for much more than that. More
Jennifer McCullough in the service department went out of her way to get my car scheduled for an oil change and tire rotation prior to a trip I was making. The car was “worked into a busy schedule. She is al her way to get my car scheduled for an oil change and tire rotation prior to a trip I was making. The car was “worked into a busy schedule. She is always professional and helpful, a real asset to the Lincoln team. And appreciation to the repair staff too for finishing it so quickly! More
I was pleasantly surprised by how easy it was to order and receive my new Ford Transit Connect. Nick Karateew was very supportive and helpful through the process. and receive my new Ford Transit Connect. Nick Karateew was very supportive and helpful through the process. More
Worst service out of any dealership ive ever been to. Very unprofessional, rude and insulting and unorganized. Hidden issues with the car that they refused to fix once discovered. Managers dont take phon Very unprofessional, rude and insulting and unorganized. Hidden issues with the car that they refused to fix once discovered. Managers dont take phone calls then when you email they couldnt care less once they get your money. They seemed to have lost my title, curious how this one pans out and going to contact the attorney general. More
Having done my research, I was ready to buy but it took 2 days to go from chatting on the website to getting a call from sales. Frustrated I showed up at the door and met Nick Karateew who deserves 5stars fo days to go from chatting on the website to getting a call from sales. Frustrated I showed up at the door and met Nick Karateew who deserves 5stars for the service I got. He opened the door when was walking in, discussed the cars with me, got keys and took me on a test drive. I found the perfect car, signed the papers, and walked out with my new car. Nick was knowledgeable and friendly, and he patiently answered all the questions I had about hybrid cars and the new safety features in my car. I will certainly recommend him to anyone I know ready to buy a Ford. More