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Jack Schmitt Ford
Collinsville, IL
566 Reviews
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December 23, 2021
Waited 2 weeks for an appointment for an oil change and vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. Appointment day was at 1pm on Dec 20th. Upon arrival I was told they were backed up and it would be at least 2 hours for the oil change and to check the vibration due to having to drive it and diagnose the vibration problem. I agreed to wait. After an hour I was told they still had not started. I asked for a loaner to run to the bank since it was going to be a longer wait time. I was told they didn't have one. I asked if I could reschedual due to other appointments that day. Was told it would be another 2 weeks for an appointment. When I went to get the truck I was told they could change the oil now and for me to drive it after the rotation to verify the vibration. No balance would be performed at this appointment. $63 oil change and rotation. I have brought my business to Jack Schmitt for 22 years and I am very disappointed after a 2 hour oil change and refused to check the balance of my tires that I purchased at this dealership. I will be looking for a new dealership and shop. More
by MRSELLER
Verified CustomerEmployees Worked With
Jennifer McCullough
December 22, 2021
No problems at allDan nunn in service was very No problems at all Dan nunn in service was very helpful Will use as my dealer from now on No problems at all Dan nunn in service was very helpful Will use as my dealer from now on More
by REDDOG62259
Employees Worked With
Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough
December 21, 2021
I have been a loyal customer since 2016 and have had excellent service from every employee I have interacted with. Great service, sales, and selection of vehicles excellent service from every employee I have interacted with. Great service, sales, and selection of vehicles More
by TATESHERRIE089
Employees Worked With
Mike Paule
December 21, 2021
Blake was very helpful, answered all my questions, and got me in and out in no time. They knew their product well and made sure I was taken care of. Felt like I could trust them through the entire purchas got me in and out in no time. They knew their product well and made sure I was taken care of. Felt like I could trust them through the entire purchase process as they clearly had my best interests in mind. The team has also been very helpful with after purchase support. More
by Wprince0
Employees Worked With
Laurie Osborne, Chris Wheeler, Chris "New York" Belesi, Blake Turner
