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Jack Schmitt Ford

Collinsville, IL

Overview
Reviews
Vehicles
4.3
561 Reviews
Call Dealership (618) 318-8284
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1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

December 24, 2021

Always great customer service from this dealership. That’s why I keep going back. Cheers More

by COLBYKEENER8877
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke, Mike Paule, Dan Nunn, Jennifer McCullough
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December 24, 2021

Excellent service. They picked up the car, serviced it and returned it. I really appreciated the service. More

by GLMKATIE57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike , very helpful., Ed Simunich
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December 24, 2021

Service was quick and very friendly. All items were completed to my satisfaction. Work was done ahead of scheduled time. More

by DANCINBOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Paule
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December 23, 2021

Waited 2 weeks for an appointment for an oil change and vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. More

by MRSELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer McCullough
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Jan 11, 2022 -

Jack Schmitt Ford responded

Mr. Seller, I wanted to write and respond to your review. First of all, we appreciate the feedback here and we always want to look for opportunities to do better. We apologize first about the wait times. Our business has grown exponentially in the last few years and we have technicians working in every available space in our store and we operate at capacity daily. Current wait times are running 2 or 3 weeks. We are looking for ways to resolve this long term that will require adding additional building space, but for now this is the situation we find ourselves in. We are happy that we are busy and that the quality and workmanship that our factory trained technicians perform is in high demand but we recognize the need to increase our capacities at this moment. We also have a limited number of loaner fleet available that need to be scheduled in advance when the appointment is set. We would like to add more, but the national vehicle shortages are making this a challenge- many area dealerships are not offering any loaners at all at this time and we feel fortunate to have kept the program afloat. All of this being the case, I feel other measures should have been taken to accommodate you here. We have a shuttle service available in a pinch that could have possibly taken you to the bank, and checking the balance should not have been an issue. Performing an alignment or other service if it was needed could require a new appointment. You mention the pricing and I do want to point out that we have competitive shopped other dealers and service facilities in our area and no one else is offering oil change, tire rotation, and car wash for less! I would love the opportunity to speak with you about your experience. I am going to meet with my service manager and advisors today on your experience to discuss how we could have done better. Please feel free to contact me at any time at 618-344-5105 and ask for Andy Carr, General Manager

December 23, 2021

Chris was amazing and made the purchase of my 2021 Ford F-150 as streamlined as possible. More

by TRAVISLANSAW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne, Chris Wheeler, Chris "New York" Belesi
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December 23, 2021

Everything went well , very helpful. Dan helped with the recall on my truck he was very helpful. All the staff was very polite. More

by DOTY.RB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary at the pay window was very helpful. Also the guys in the parts department very polite. , Dan Nunn
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December 22, 2021

your service department did a great job for me. they were friendly and took care of my needs. More

by BLUEMNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer McCullough
Report | Print
December 22, 2021

I buy my trucks at Jack Schmitt Ford. Because of quality of service. Excellent service. More

by GTEAGUE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Brad Warnecke, Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough
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December 22, 2021

Great service and very dependable always treated right. Would not go anywhere else. Great people More

by MRKRNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Carr, Dan Nunn, Alex Garcia
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December 22, 2021

No problems at allDan nunn in service was very No problems at all Dan nunn in service was very helpful Will use as my dealer from now on More

by REDDOG62259
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough
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