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Jack Schmitt Ford
Collinsville, IL
565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 565 reviews
December 26, 2021
I was very pleased with the professionalism of the entire process. I believe I received a fair price on both my trade in and on my new vehicle. My salesman , Lee, was very helpful in all aspects of the trans process. I believe I received a fair price on both my trade in and on my new vehicle. My salesman , Lee, was very helpful in all aspects of the transaction and explaining all details of my new truck. I wouldn’t hesitate to buy another vehicle from Jack Schmidt Ford! Thanks More
by TJHMERTES
Verified CustomerEmployees Worked With
Gary Thaller
December 25, 2021
My salesperson Lee and Jack Schmitt were wonderful to work with. Financing with my bank took a little longer than usual and Jack Schmitt was very patient. work with. Financing with my bank took a little longer than usual and Jack Schmitt was very patient. More
by KENNETH.PERKOWSKI318
Employees Worked With
Lee Chaney, Laurie Osborne, Chris Wheeler, John Reilly
December 24, 2021
I have done business with Jack Schmitt Ford for over 25 years, and I’ve been satisfied 99% of the time. The sales and service department care about their customers. years, and I’ve been satisfied 99% of the time. The sales and service department care about their customers. More
by THEVZ
Employees Worked With
Brad Warnecke, Dan Nunn, Jennifer McCullough
December 23, 2021
Everything went well , very helpful. Dan helped with the recall on my truck he was very helpful. All the staff was very polite. recall on my truck he was very helpful. All the staff was very polite. More
by DOTY.RB
Employees Worked With
Mary at the pay window was very helpful. Also the guys in the parts department very polite. , Dan Nunn
December 23, 2021
Waited 2 weeks for an appointment for an oil change and vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. Appointment day was at 1pm on Dec 20th. Upon arrival I was told they were backed up and it would be at least 2 hours for the oil change and to check the vibration due to having to drive it and diagnose the vibration problem. I agreed to wait. After an hour I was told they still had not started. I asked for a loaner to run to the bank since it was going to be a longer wait time. I was told they didn't have one. I asked if I could reschedual due to other appointments that day. Was told it would be another 2 weeks for an appointment. When I went to get the truck I was told they could change the oil now and for me to drive it after the rotation to verify the vibration. No balance would be performed at this appointment. $63 oil change and rotation. I have brought my business to Jack Schmitt for 22 years and I am very disappointed after a 2 hour oil change and refused to check the balance of my tires that I purchased at this dealership. I will be looking for a new dealership and shop. More
by MRSELLER
Employees Worked With
Jennifer McCullough
