Jack Powell Chrysler Dodge Jeep Ram

Purchase process was bearable, service has been good. Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitti Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitting me in, promised the car ready at a certain time and delivered. I heard a new popping noise after the recall work was completed, when engaging the "flash headlights" feature. I was then shown four other cars that do the same popping noise, and was told it was normal. I've never owned a car that made a popping noise under the hood, near the headlights in my five decades of being around cars, owning 15 of them over the years. Although I took my frustration out on the service dept (my apologies to Amr and the other guy), they actually did a fine job, without too much waiting, and gave the car a much needed wash. Since the recall was issued by NHTSA, I have questioned them about the noise, by design or not. But as far as the dealer, they did what was required by the recall order. As long as there are no other electrical related problems to this car, I plan to keep it during the warranty period and have the oil changes and scheduled maintenance done at Jack Powell. If not, then I switch brands. More

Very satisfied with first check up We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent in the door and he suggested a repair person and was kind enough to follow through to make sure we were satisfied with the service we received. More

Great staff They went above and beyond to get me at the payment I was comfortable with and into the car I had my heart set on. Doug knew the car inside and out an They went above and beyond to get me at the payment I was comfortable with and into the car I had my heart set on. Doug knew the car inside and out and was super knowledge. He didn't give any uncomfortable high pressure sales pitch either. Ash came in later on in the deal and helped negotiate to the payment I was comfortable with. The process was seamless and I felt like family by the time I left. I definitely recommend this business to anyone looking to get into a jeep. Great prices and selection. Thank you Doug and Ash - I'm a very happy lady! More

Quick and easy financing. Super customer service. The whole team at this dealership had great customer service. No pressure to buy and very knowledgeable about their cars. Two free oil changes to bo The whole team at this dealership had great customer service. No pressure to buy and very knowledgeable about their cars. Two free oil changes to boot. More

Excellent Service My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check up. Customer services is excellent, fast and easy! More

quik oil service free from when i bought a used truck Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! a Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! again omar was very nice and helpfull ! but 2 things the oil change took well over 1 hour not as it was explaind for the QUIK OIL CHANGE IN A 1/2 HOUR ! this was due to they did not have the oil filter in stock so i guess time was ok since they had to go get a filter .. again omar apologized So the 2nd item was on my 1 !/$ hour drive home i heard slight rattle from front of truck ?? when i got home i noticed skid plate was vibrating .. they had failed to tighten 2 of the 5 bolts bummer ! i borrowed tools and tightened them myself omar offered they would do it but that would be a 2 1/2 hour round trip drive ! i asked if they could do me a vehicle wash the next time i was in for service but no reply to that yet ?? More

Great experience Love the customer service especially from Omar in the service department he is always very helpful and takes care of me and any issues that come up th Love the customer service especially from Omar in the service department he is always very helpful and takes care of me and any issues that come up thank you jack Powell Dodge and I will not take my car anywhere else for service!!!! More

I will buy my next vehicle here too. These people care about their customers. I didn't feel pressured at all and I got a great deal. I love my Dodge Ram Hemi. These people care about their customers. I didn't feel pressured at all and I got a great deal. I love my Dodge Ram Hemi. More

service Went in for one of the free oil changes they gave us when we bought our van. Omar helped me out and was crazy nice. They fixed another issue I had wit Went in for one of the free oil changes they gave us when we bought our van. Omar helped me out and was crazy nice. They fixed another issue I had with a tire and washed and vacuumed everything for me before I left. Also, while I was waiting almost every person that worked there came up and chatted to me. They were all so friendly and took such good care of me.. They've definitely earned a customer for life. More

Happy with purchasing experience Great sales experience with Oprah. She made this whole deal happen for me. Kevin in Loan Department got me a good loan and extended warranty. Great se Great sales experience with Oprah. She made this whole deal happen for me. Kevin in Loan Department got me a good loan and extended warranty. Great service from Reyes in service department. Very pleased. More