Jack Powell Chrysler Dodge Jeep Ram

Super helpful and friendly staff. I would highly recommend this dealership for any one in the market for a new vehicle.Jonathan and Alyass were awesome to work with and so was "Big Dawg" and the gen recommend this dealership for any one in the market for a new vehicle.Jonathan and Alyass were awesome to work with and so was "Big Dawg" and the gentleman who finalized all our paperwork! I wish I remembered their names as well. However, we truly felt they got us the best deal on our new truck! More

I use this dealership routinely (for the past 12 years) for service at every 7500 mile increment and have generally been satisfied. However, my experience with this dealership’s Parts Department was terrib for service at every 7500 mile increment and have generally been satisfied. However, my experience with this dealership’s Parts Department was terrible. Unfortunately, a cosmetic trim piece that I needed for the tailgate (plastic tailgate trim piece) was priced at $85 my 2012 RAM 3500. I purchased it not realizing that I could get the same piece online for $25. Later when the piece came from Dodge (it had to be ordered and shipped), not only did I have to pick it up at the dealership as it could not be shipped directly to my house, but six small plastic fasteners were not included in the price. To make matters worse, each fastener was priced at $4.30. A total of almost $30 for just the fasteners... I returned to the dealership to request the fasteners be included in the total price, but they declined saying that this was not possible. I ended up returning the $85 plastic part that did not include any fasteners, and was charged a $7.50 restocking fee. Ultimately, I purchased the plastic piece that came with all six fasteners online and had it directly shipped to my house in less than four days for a total of $26.92. Beware of buying parts of this Parts Department. More

Would give zero stars if I could...just bought a new vehicle from this dealership. Check engine light was on when I pulled off lot. Went right back, they ran a test and said it was the battery but tha vehicle from this dealership. Check engine light was on when I pulled off lot. Went right back, they ran a test and said it was the battery but that's normal for cars sitting on the lot, so they "reset" the computer. Next day went to start the battery and it was DEAD. Reached out and they told me this happens a lot with my vehicle and to take it in for a new battery. GREAT! Why didn't they check this then before? I agreed to purchase the vehicle two days before picking it up, why wasn't this looked at. Why was the roof covered in dirt? They couldn't find my spare key either...said that they will mail to me...Although my guess is it will never come, based on how everything else went. The car maybe a few bucks cheaper, but I already paid for that in time spent jumping it, taking it in and now waiting a full day for a new battery. Do not waste your time here, as they don't even have the time to check a known problem before you drive your new car off the lot! More

USE CAUTION HIDDEN PRODUCTS/FEES This dealership was by far the most dishonest unethical group of people I have ever done business with. They happened to have the exact vehicle I was This dealership was by far the most dishonest unethical group of people I have ever done business with. They happened to have the exact vehicle I was looking for and unable to locate elsewhere due to it being last years model. I am not local and was having to do all interactions over phone or e mail. Once we came to a price agreement I requested to have it sent over in writing prior to me signing/sending all of my personal information. Once invoice was received we reviewed all of the numbers and found a $2985 additional charge that was not included in the line items of the invoice. I was informed that this was for additional ad ons done by the dealership including a 3rd party SWAT low jack/tracking system that was valued at $1695. I expressed concern with the system and explained that I was not comfortable having the system on the vehicle. I then contacted the manufacturer directly for more information regarding the product. They stated that the product was not currently activated through their system and that it was no cost to the dealership should I want it removed. When I discussed this with the sales person and manager they denied all of this information. I then called to speak with customer relations Susanna Hendricks and gave her the full details she seemed genuinely interested and stated that she would call back. I received no follow up call from her and when I called the business back Michael Lopez informed me that he would be the one "dealing" with my calls and they would not sell the vehicle. (I am a pre approved buyer with a large down payment) USE CAUTION IF TRYING TO PURCHASE FROM THIS LOCATION. HIDDEN FEES, MISREPRESENTED PRODUCTS ON VEHICLES. They could not furnish proof of install/application for any of the additional charges they are putting on your final invoice. More

Hiding hidden aftermarket products Just an overall terrible experience and they charged $1700 for an aftermarket SWAT security system that DOES NOT WORK and the truck was delivered with Just an overall terrible experience and they charged $1700 for an aftermarket SWAT security system that DOES NOT WORK and the truck was delivered with blown speakers. Go anywhere else if you can. They just dont care. More