Jack Powell Chrysler Dodge Jeep Ram

Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mo get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mopar for the extended warranty’s. I was told the best deal I could get for a 7/120000 was $5995.00, so , I purchased it. The next month I received multiple offers for Mopar Max Care warranty’s, did my research ( which I neglected in the first place) and found, from a certified Chrysler warranty dealer a Max Care 7/ 120000 warranty for $2650.00. Canceled the warranty that Jack Powell sold me and bought from the online dealer. I’ll let you make your own judgment…..Let the buyer beware!!! More

These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different ba finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different bank other than mine and lie to my face about it, after I made it clear to them many times that I want to go through my own bank and they charged the car I purchased from them nearly $5000 more than what we agreed and negotiated for with forged agreement . They managed to charge the vehicle that I bought for 52k before tax to 65k after tax. And they been stalling and ignoring my calls and emails even the managers, they are not responding to my emails. They are all on board on this. More

I purchased a 2022 Ram 5500 motorhome which experienced a recall for an intake air grid relay. I have called the service department 5 times and connected three times and was promised a return call. I spoke recall for an intake air grid relay. I have called the service department 5 times and connected three times and was promised a return call. I spoke to an online rep who also promise a return call from the service department. Terrible service. More

Chrysler and Jack Powell are simply terrible. We dropped off our 2020 Grand Cherokee almost two months ago, which we purchased at Jack Powell, brand new!! The car is full of issues, with multi We dropped off our 2020 Grand Cherokee almost two months ago, which we purchased at Jack Powell, brand new!! The car is full of issues, with multiple recalls, and electronics, air conditioning not working. We bought a new Jeep thinking it was a durable car, but completely wrong, it's garbage. More important we service our car at a "DEALER" because it's expected they would provide the best service, once again totally wrong. Jack Powell blames Chrysler for the 2 month-delay on approving warranty issues, Chrysler said they approved everything and don't understand the delay, now it seems they are out of parts. Overall it's a terrible experience and terrible service, Jack Powell NEVER AGAIN!!! More

Very disappointing experience. Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was in a huge hurry, even though they only sold 3 cars that day. The manager was invisible to me as a client, except walking around flexing his muscles and making things more difficult as they insisted on a $5000 mark up, plus a extremely low trade in offer. At the end of the day, its really about getting the car you want at a fair price, so the dealership really makes no difference. I expected to get a thanks, glad you bought from us, build a relationship with a buyer, but not at this dealership. I held my ground and got the car for the price i wanted, sold my trade in on Caravan for 40% more that these guys offered. Not gonna pay a mark up, those days are over, not gonna buy all the xx they try to sell you. Clear coat, a tracking system for $1600... Joke.... just use Apple tracking for $20... Extended warranty...where the finance manager makes a huge commission. Its amazing dealers like this thrive... Do your research buyers! Thxs for reading, i wont go back or recommend anyone does.... More

Im a Nurse, and I had been saving up for seven years to have a down payment for a new truck. I had my first truck, a Toyota when I was 23, loved it. So, I was excited when I finally had enough money to get have a down payment for a new truck. I had my first truck, a Toyota when I was 23, loved it. So, I was excited when I finally had enough money to get another truck, imagine my shock when the truck at the dealership for the base line trim was 30k over MSRP. But, I figured hey, I still want a truck so decided to do business with these guys. I selected an eco-diesel as it is more enviromentally friendly than a hybrid or electric, and the power/torque ratio was good. My first issue was a warning saying the batter charging system was not working, I took pics, and took it into the dealership, it took them two weeks to even look at my truck, then, when I went to pick it up, I find my truck rammed up on a curb, and the sales people unwilling to help me locate a key that the service dept said they were going to give to them so I could pick it up after my shift. But, my family loved our new truck. So when, while in Texas visiting family, the truck died on a busy state by-way, I was very upset. Then come to find out, that not only had my battery not been replaced, the fuel pump had died, and sent metal through the entire fuel system. So, I did some digging, and found out there was a standing recall for 2020-2022 RAM eco-diesels for these, and that the same BOSCH fuel pump had caused recalls on 2014-2019 RAM, JEEP, Fiat vehicles, and that Ford, and Chevy has also had issues. Which we were not told at the time of sale, we were also told that our truck had a locking diff, which it did not, were told we had an extended fuel cell, which we did not. Do not trust, or buy from this dealership. More

I called the service dept to make an appointment for my jeep and they were booked a month out. Come my appointment i take it in and they stated they needed to keep it 3 to 4 days. 3 to 4 days go by and sti jeep and they were booked a month out. Come my appointment i take it in and they stated they needed to keep it 3 to 4 days. 3 to 4 days go by and still have not touched it. I cannot be without a car that long. More