Jack Phelan Chrysler Dodge Jeep RAM - Service Center

Replaced rear view camera The service was prompt and complete. "Big John" was professional, courteous, and helpful. He was able to identify the problem and kept me up-to-date o The service was prompt and complete. "Big John" was professional, courteous, and helpful. He was able to identify the problem and kept me up-to-date on the cost and time of repairs. More

Very pleased customer I have been buying cars for about twenty five years, after my visit at Jack Phelan I realized Svet is the person all dealership should pattern them af I have been buying cars for about twenty five years, after my visit at Jack Phelan I realized Svet is the person all dealership should pattern them after, he not only sold me one car we got two and after the sale was completed he is still giving me attention, he's the best. This dealership is tops, and I'm telling all my friends and family. More

service department is the best the staff here is always helpful and friendly. Brian and Scott are always helpful and take extra care of my vehicles to see that everything i the staff here is always helpful and friendly. Brian and Scott are always helpful and take extra care of my vehicles to see that everything is done right no matter what the problem is. they help keep my 2012 Avenger and a 2000 Dakota on the road and in the pink. More

Customer Service I have a 2014 Jeep Grand Cherokee that I purchased at Crystal Lake Dodge Jeep Ram. At 8k miles I was unable to shift my car out of park and the servic I have a 2014 Jeep Grand Cherokee that I purchased at Crystal Lake Dodge Jeep Ram. At 8k miles I was unable to shift my car out of park and the service department (Crystal Lake) sent me away assuring me the issue had been fixed. 24 hours later my car was having the same issue. I was recommended by a family friend to contact Jack Phelan- I did indeed do that and am so glad I did. After notifying the dealer of this issue, my car was picked up and towed to the dealership within 40 minutes. A car was delivered to my house for my use while I waited for my vehicle to be serviced. The service department notified me within 30 minutes of them having my car to report that I was in need of a new transmission. The level of customer service that I received was more than exceptional. I will be purchasing my next Jeep from Jack Phelan. More