Jack Phelan Chrysler Dodge Jeep RAM - Service Center

My vehicle was 6,000 miles past the powertrain warranty and Scott was able to work with FCA to have them cover 75% of the cost to repair a check engine light. Definitely will buy my next vehicle from Jack and Scott was able to work with FCA to have them cover 75% of the cost to repair a check engine light. Definitely will buy my next vehicle from Jack Phelan CDJM. More

Worst service department I’ve dealt with in years. They’ve lost my information multiple times, they never have a comparable rental to offer while doing the work and my van is now there for the THIRD T They’ve lost my information multiple times, they never have a comparable rental to offer while doing the work and my van is now there for the THIRD TIME WITH THE SAME PROBLEM. More

Gap Insurance I needed hep with information for a Gap insurance claim. Svet steered me in the right direction. David was able to get the information together I needed hep with information for a Gap insurance claim. Svet steered me in the right direction. David was able to get the information together right away. More

He's very polite to the customers he make sure the job gets done and he see that the job get down he explain to you the situation of your vehicle I love it gets done and he see that the job get down he explain to you the situation of your vehicle I love it More

left hand dropping right hand give these grils a brake they work ther but off not like mss cruss slick tricky sneaky i no i worked with her she dont give a damm about costumers a give these grils a brake they work ther but off not like mss cruss slick tricky sneaky i no i worked with her she dont give a damm about costumers all she cares is her 25 dolllars she get for talking to peolple these other ladys work theyr butt off i no she gonna not print this but ill take a picture of this and post on ther wall More

Nightmare On La Grange St. Let me start by saying if I could give them no stars I would. I have a 2019 Jeep Cherokee and it stalled on the highway, and had to be towed to this Let me start by saying if I could give them no stars I would. I have a 2019 Jeep Cherokee and it stalled on the highway, and had to be towed to this god forsaken dealership. That was only the beginning of the nightmare to follow, they called me first to say it was probably because I needed my 15,000 mile service. As if I am supposed to believe a 2019 Jeep would stall on the highway because of a tire rotation and what not, and I do keep up with service I even make sure to use better oil then the dealership themselves. They refused to give me a loaner car until the date of my appointment which was two days out, fine I waited. The day of the appointment I still was not able to get a loaner because "they needed to verify that it was nothing I had done". The jeep had no type of damage what so ever so what could I have possibly done. I called 3 times that day and nothing was done or answered. The following day I called again and magically my Jeep is working and they "CLEARED" the issues. Not fixed just cleared. That all my Jeep needed was a computer update. I was not very happy with this response so as I am explaining to the "service advisor" that there is no way a 2019 Jeep should leave me stranded on the highway over a computer update he says "I don't believe that is the cause of the Jeep just stopping on the highway" only to then proceed to tell me to come pick it up. How am I supposed to ever feel safe or comfortable in the brand new Jeep that I have after hearing that. Against my better judgement I went to pick up the Jeep only to be ignored and then given attitude by what seemed like everyone in this dealership. They gave me the key and said "Your jeep is somewhere out front" now other people are having their car brought inside the garage and its all clean and they are being shown that the problem was taken care of, I on the other hand did not receive this treatment. My Jeep has a huge scratch on the driver door and handle which I would assume is the reason nobody brought my Jeep inside, it was so dirty and smelled so bad that I had to drive with the windows open in 40 degree weather. I don't even want to look at that 2019 Jeep much less get inside of it. What an absolute shame. I don't even know what else to say or who else to voice my experience to because it seems like everyone is just covering up for each other, providing the same horrible service and making customers feel uncomfortable and ruining their cars. More

Very rude and condescending Was looking for a dealer to service my vehicle and this is definitely not the one. Scott was rude and condescending and smelled like a dirty cigarett Was looking for a dealer to service my vehicle and this is definitely not the one. Scott was rude and condescending and smelled like a dirty cigarette ash tray. More