Jack Phelan Chevrolet

Disorganized service department I brought my 06 malibu in. There was no order to who was being waited on first. When I was picking up the car after waiting in a group of people waiti I brought my 06 malibu in. There was no order to who was being waited on first. When I was picking up the car after waiting in a group of people waiting for help,I was told by service that all I had to do was see the cashier. After finding the cashier, I paid and got my receipt. Now I had to go back out to service and wait again. Finally I get help, they send a guy out to get my car. 10 minutes later I saw the car come around the back of the building, I was then asked if I wanted it washed. I said yes. So I waited... And waited... 35 minutes later I went to inquire about the worlds longest car wash. The guy seemed confused, didn't remember me or my car. He looked me up in the computer to no avail, looked through papers, and still didn't find anything. He went out and looked through the lot. Came back, grabbed 6 sets of key from the back. He laid then down in front of me and asked me if any of them looked like mine. I grabbed the in disgust and asked where it was. The had parked it, then parked other vehicles in front of it. Completely blocking it in. Once the other cars were moved I noticed they didn't was the tires, rims, or lower half of the car... Simply mind boggling... First time I've been to this dealer and it will be my last. More

I brought my suburban in because it was making an awful noise & I was getting a code for a misfire on cylinder 4. I rented a car to give them time to LOOK at my truck. I received a call several days later noise & I was getting a code for a misfire on cylinder 4. I rented a car to give them time to LOOK at my truck. I received a call several days later saying that my cam lobe on cylinder 4 was distorted & that I either had to pay over FOUR THOUSAND DOLLARS to get it fixed or pay over FIVE THOUSAND DOLLARS for a new engine. I knew they were wrong & hadn't even BOTHERED to OPEN my engine since the noise had started & STOPPED several times, but paid the $120 for their bullcrap diagnosis & left. My BROTHER opened up the engine & took out the push rod (excuse me if I'm using the wrong technology - I'm not tech savvy) There wasn't any damage - scratches, bending, distortion - of the rod, so he told me NOT to pay that & take it elsewhere. I took it to an auto body shop. They dropped a camera in & said that my "oiler"? wasn't functioning properly & that there was some build up so my lifter was stuck. I ended up paying less than $1500 for them to rebuild the entire top 1/2 of my engine. DO NOT GO HERE!!! They will rip you off! More

CAUTION: BEWARE OF THE BAIT AND SWITCH PROFESSIONALS CAUTION: BEWARE OF THE BAIT AND SWITCH PROFESSIONALS I contacted this dealerhip through the internet, the salesperson Renee, who telephoned in ret CAUTION: BEWARE OF THE BAIT AND SWITCH PROFESSIONALS I contacted this dealerhip through the internet, the salesperson Renee, who telephoned in return was extremely cordial. He asked me a series of questions. I responded about telling him what type of vehicle I wanted to purchase, a Silverado, in Victory Red, and a crew cab with a 5.3 Liter engine. I told him about the options I wanted, the type of vehicle I was trading in, and the price I was willing to pay out the door $7000, along with a 0% interest rate for 60 months. Renee, told me you can get 0% for 72 months and that he would talk with his sale manager about the deal and call me right back. He kept his word and called me back about 30 minutes later saying yes our sales manager says we can do this deal. I made an appointment with Renee to see him around 7:30PM on 07/01/2012 fully expecting to close the deal. When I got another salesman greeted me at the door and said he would get Renee for me. I followed him into the showroom, he had me take a seat, went away and came back a few minutes later. He said he would take care of me, because Renee only worked with those people making internet inquires. I should have left, but I was naive. I sat there as he asked me questions, my name, address, city, etc., he never told me his name nor did I ask. He told me that he wanted to appraise my vehicle; and I gave him the key. I told him I was going out on the lot to look at the trucks in the meantime. I waited for quite a while, but he never came back, and when I returned to the office he was at his desk. On a piece of paper he wrote $13,000 plus the trade and said that's the price out the door, with that I left the showroom. These swindlers agreed to accept $7000, my trade-in, and provide a O% interest rate for 60 months. Now after I'd used my time to go in good faith to this dealership and close the deal we agreed upon the salesperson ups the price by $6,000 for an out the door price of $13,0000. BEWARE! More