Jack Phelan Chevrolet
Lyons, IL
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Part problem. Your staff is very professional & informative in your work.your assessments are quick & correct.thank you!!! I'm always welcome w/ any problem or serv Your staff is very professional & informative in your work.your assessments are quick & correct.thank you!!! I'm always welcome w/ any problem or service. More
Bad Communication Was told it will take about 1hr to finish but after 3hrs waiting, my car was just sitting in parking lot for about 2 hrs! and no one said anything kno Was told it will take about 1hr to finish but after 3hrs waiting, my car was just sitting in parking lot for about 2 hrs! and no one said anything knowing I was sitting in the waiting area where the cashire can see me and the mechanics can see me. Not cool! I had to go up to ask about why it was taking so long and they just told me "oh sorry its been done" with no explanation or anything! won't be coming back here. No sense of Good customer service. Compare to the Jack Phelan on Counrty Side who are WAY nicer and really on top of their customers, to checking if everything is ok. I bought a NEW car and this is the type of serivce I get. No thank you. More
Simply the Best A great group of highly trained and skilled sales professionals. Phelan Chevrolet has all the right inventory, prices and service, along with a very A great group of highly trained and skilled sales professionals. Phelan Chevrolet has all the right inventory, prices and service, along with a very relaxed, no pressure atmosphere. I have purchased 18 cars over 35 years at Phelan Chevrolet, each and every time the experience is the same. No waiting, quick answers to my questions along with a friendly, kind and attentive staff. A place you can call home, where everybody knows your name. Kudos to Ziv Mihailovic their Business Manager, a true professional who looks out for your needs and personalizes your experience. More
Service station issues Didn’t repair my wireless charger and had to way over 2hours for car to come from car wash and workers didn’t seem to care and I was late for work. I Didn’t repair my wireless charger and had to way over 2hours for car to come from car wash and workers didn’t seem to care and I was late for work. I don’t recommend this place for anyone to shop More
Satisfied Great service. Everyone in the service department make you feel welcome. It feels good to walk into a place and you know that you can trust the servic Great service. Everyone in the service department make you feel welcome. It feels good to walk into a place and you know that you can trust the service that’s going to be done to your vehicle. More
Awesome and quick in and out no hassle I was greeted at the door and my stay was less than I expected. Almost an hr not an all day stay I love my truck I was greeted at the door and my stay was less than I expected. Almost an hr not an all day stay I love my truck More
Service center Junior in the Service Department always keeps you updated with process of my vehicle. Also very knowledgeable and pleasant to deal with . Will return Junior in the Service Department always keeps you updated with process of my vehicle. Also very knowledgeable and pleasant to deal with . Will return for future service. More
Disappointed My car has always had problems since I purchased it. From the air conditioner not working to the poor performance of the gas mileage. Asking them to l My car has always had problems since I purchased it. From the air conditioner not working to the poor performance of the gas mileage. Asking them to look at it to see what’s wrong to driving it for 15 min to tell me that nothing is wrong. I wouldn’t recommend Chevy to no one More
Chevy Trax Roberto was great as well! He was willing to show us all the cars and colors available. We will defiantly go back once we are ready to buy the bigger Roberto was great as well! He was willing to show us all the cars and colors available. We will defiantly go back once we are ready to buy the bigger car More
Professional and friendly service My husband and I are very happy with our experience purchasing a car from Jack Phelan . Our salesmen, Miguel and Jose were.accommodating and patient. My husband and I are very happy with our experience purchasing a car from Jack Phelan . Our salesmen, Miguel and Jose were.accommodating and patient. The finance man, Ziv, was efficient and put us at ease. We would recommend your dealership for it’s fine service. More