Jack Phelan Chevrolet
Lyons, IL
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Great Service Great customer service...fast and try to put you in a vehicle of your choice!!!! I don’t have the best credit and they worked diligently to get e appr Great customer service...fast and try to put you in a vehicle of your choice!!!! I don’t have the best credit and they worked diligently to get e approved and my monthly payment is what I was looking to pay!!!They don’t hassle you like some sales rep at other dealerships More
Great customer service Friendly, coursety and informative. The waiting area was clean as well as the rest of of the dealership. I will recommend a few of my friends who are Friendly, coursety and informative. The waiting area was clean as well as the rest of of the dealership. I will recommend a few of my friends who are in the process of of purchasing a vehicle More
Love the service. Very fast and professional! The staff is very informative regarding services needed for your vehicle and pricing is affordable. I would recommend visiting Jack Phelan. is very informative regarding services needed for your vehicle and pricing is affordable. I would recommend visiting Jack Phelan. More
Its ok not the best but it dies the job. If you have an appointment they usually tell you how long but will take longer than that. Make sure you really check and approve the work or youll get If you have an appointment they usually tell you how long but will take longer than that. Make sure you really check and approve the work or youll get stuck paying for it. And complementary doesnt always mean that. Or they will just not do the extra. More
Very quick! The service department usually has a long wait but now I waited about an hour for my oil change to be done! By appt is so much better The service department usually has a long wait but now I waited about an hour for my oil change to be done! By appt is so much better More
The best day ever My car had many problems with it. Jack Phelan got me a new car the same day. Everyone was so polite. While my old car was being diagnosed they gave My car had many problems with it. Jack Phelan got me a new car the same day. Everyone was so polite. While my old car was being diagnosed they gave me a rental car. Very curtious! More
3 Strikes you're out Sales dept SUCKS--0 rating! Will never ever purchase another car!!! This rating is for Service Dept--my last 2 car service appointments. Eric needs t Sales dept SUCKS--0 rating! Will never ever purchase another car!!! This rating is for Service Dept--my last 2 car service appointments. Eric needs to work on his customer service skills. Firstly, you don't take my paperwork to the cashier for checkout WITHOUT first talking to me about what was or wasn't wrong with my car & ESPECIALLY expect me to sign off on the paper work. Secondly, don't tell my car is next when Dago finishes with oil change he's doing and 2 1/2 hours later I'm still waiting because Dago started on another car instead of mines and when i ask what's going on--why am i still waiting?? You say it's taking so long because i requested Dago. LIAR LIAR LIAR!!! And to make MATTERS EVEN WORSE, you DO NOT INCLUDE "the flapping sound" I stated when you checked me in!! Dago had to RECHECK my car for that specific sound WHICH KEPT ME THERE FOR AT LEAST FOURRRRRRRRRRRR LONG HOURS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If i don't get Codey for my customer service person, I'M DONE WITH THIS DEALERSHIP!!!!!!!!!!! More
Jack Phelan now charges for using Credit Card-Buyer Beware ! SAD , so sad that I feel this way about Jack Phelan new policy for charging Credit Card users.... well maybe it's time to find an alley Mechanic that' SAD , so sad that I feel this way about Jack Phelan new policy for charging Credit Card users.... well maybe it's time to find an alley Mechanic that's non-union or another choice I have is Jiffy Lube for my oil changes. I would just like to meet the Einstein that thought of charging a percentage for using a Credit Card at Jack Phelan. a way to loose customers !!! Jack Phelan, you do offer great service but, .Please don't nickle and dime me for using my Credit Card ...... More
Great service dept. Great customer service. Highly recommend Service Dept is easy to work with. Always comes through. Sales Management is great. Again, easy to work with, no b/s dealership. I have purchased many Service Dept is easy to work with. Always comes through. Sales Management is great. Again, easy to work with, no b/s dealership. I have purchased many vehicles here and will continue to in the future. More
great place pulled in, was directed to waiting room after brief encounter with staff. Even before I finished my coffee I was being told my car was ready. pulled in, was directed to waiting room after brief encounter with staff. Even before I finished my coffee I was being told my car was ready. More