Jack O Diamonds Honda

Poor service dept This review is only in reference to the service dept. I had a problem with the door on my Odyssey and they told me a part needed to be replaced. I pa This review is only in reference to the service dept. I had a problem with the door on my Odyssey and they told me a part needed to be replaced. I payed several hundred dollars for it to be replaced, and it still didn't work correctly. I took it back and they told me they could not reproduce the problem, so I was basically out of luck and need to bring it back if/when it is happening more frequently. I brought it back a few months later and they told me another part needed to be replaced. I again spent several hundred dollars to replace that part, and it still doesn't work right. I won't take it back again. More

Nice Buying Experience Paul Wade at Jack O' Diamonds Honda made the buying experience a breeze. Paul was very personable, and represented his company, and Honda, in a very Paul Wade at Jack O' Diamonds Honda made the buying experience a breeze. Paul was very personable, and represented his company, and Honda, in a very professional, courteous manner. Overall, a great buying experience, would definitely recommend! More

Reality Winner! If there were a Car Wars reality show, James McLouth and the team at Jack O'Diamonds are the winners! My husband spent the better part of 10 days car If there were a Car Wars reality show, James McLouth and the team at Jack O'Diamonds are the winners! My husband spent the better part of 10 days car shopping for me. I am a "point A to point B" kind of car person. He is not! He shopped Toyota, Kia, Nissan, and Honda. I know that he wore out some good salesmen. James stuck with him and won not just the sale, but our confidence and trust. Thanks James! We will easily refer car buyers to you! More

Jack of Diamonds Honda is the Best. My wife and I purchased our fourth new Honda Monday morning from Jack of Diamonds of Tyler, Tx. Our experience was absolutely wonderful. James Mclo My wife and I purchased our fourth new Honda Monday morning from Jack of Diamonds of Tyler, Tx. Our experience was absolutely wonderful. James Mclouth (our salesman) treats you like an old friend or actually like family. Everything they have ever said to me throughout the past 5 years and 4 car purchases have been followed through to the letter. They are always anxious and happy to tend to your needs. I would recommend this company to everyone. Very Satisfied. More

Honda Civic My husband and I have been in the market for a smaller car with better gas mileage for a while. I commute 60 miles round trip Monday-Friday and was d My husband and I have been in the market for a smaller car with better gas mileage for a while. I commute 60 miles round trip Monday-Friday and was driving an SUV that averaged 23-25 MPG. I first went to Toyota. We walked around the lot for probably 10 minutes and nobody ever came out of the office to help us, that was my sign that this was not the place. We then drove down to Jack O'Diamonds where we were immediately met by James Cole, the salesman. We told him exactly what we wanted out of our new car, he showed us the Civic EX and it was perfect. We test drove and within about an hour and a half, we were driving our new car off the lot. The staff was friendly and the finance team worked with us to get our payment where we wanted it. I would definitely recommend Jack O'Diamonds! More

Team Work Amanda Marable was Great!She didn't waste anytime doing her job. She got down to Business just like she said she would! And Amanda Whitney was also Aw Amanda Marable was Great!She didn't waste anytime doing her job. She got down to Business just like she said she would! And Amanda Whitney was also Awesome both ladies pulled together and did a Wonderful job I got what i wanted Great team work!! More

Bad experience. Worked with a friendly salesman for a few hours to choose a car, get approved for credit. I used my cell phone to browse the web for 5 minutes and found an identical car in Dallas for $7 few hours to choose a car, get approved for credit. I used my cell phone to browse the web for 5 minutes and found an identical car in Dallas for $700 less. I verified equipment then asked this dealership to match. The salesman took the offer to the sales manager and said "yes, we can do that." I asked for it in writing and he wrote it down on the back of his business card. We left for an hour to consider the offer. We returned and our salesman was briefly visible for a few moments, then he disappeared and was replaced by a sales manager. He showed me the contract, which was for the higher price. I produced the offer on the card, he acted indignant (way over the top, bad acting) and immediately went and angrily paged the salesman over the PA system. Of course the sales man was nowhere to be found, so the manager returned and said it was wrong and we had to pay the higher price. We got up to leave. He dramatically threw the card with the offer on the floor in front of me. This is old-fashioned, good-cop/bad-cop, rude, in-your-face, money grubbing car dealing. If you like that sort of thing, come to Jack o' Diamonds. In the age of the internet, however, I don't think any of us really need to put up with that. More

My salesperson, James, made my experience an absolute positive one. I didn't have any hassle and everything was easy and explained in full detail. I would definitely use him for my future car needs. Eve positive one. I didn't have any hassle and everything was easy and explained in full detail. I would definitely use him for my future car needs. Everything was great! More

Stay away from their service department. They will quote you a price and then almost double it when you show up to get your car, claiming diagnostics charges on the simplest repair. Those vague and tricky d you a price and then almost double it when you show up to get your car, claiming diagnostics charges on the simplest repair. Those vague and tricky diagnostic charges are ambiguous and impossible to disprove. More

I choose Jack O' Diamonds for my auto service needs...quick, friendly, dependable service - always! When you need your car serviced, Jack O' Diamonds is the place! Here if you have a problem wi needs...quick, friendly, dependable service - always! When you need your car serviced, Jack O' Diamonds is the place! Here if you have a problem with you car, they'll make it right. Honda Civic is my choice for vehicles and Jack O' Diamonds my car dealer in Tyler, Texas! More