Jack Madden Ford

10/10 would recommend! Jay Bastis was extremely helpful in helping me select and purchase my car. He made the car buying process extremely pleasant. Great experience. Would Jay Bastis was extremely helpful in helping me select and purchase my car. He made the car buying process extremely pleasant. Great experience. Would recommend for your own car buying experience. More

Replacing 04 F250 DSL Went back to look and possible purchase to replace my 04 F250. Viet my salesman listened to my concerns to have a truck that would provide all the cap Went back to look and possible purchase to replace my 04 F250. Viet my salesman listened to my concerns to have a truck that would provide all the capabilities of current truck. Viet solicited the help of Eva which she has a vast knowledge of Ford trucks and their capabilities. With their combined efforts I was able to make an informed discission and purchased a new 2016 F250 LTD More

Our purchase experience The dealer reps were superb. They were honest and to the point. No need to negotiate. I would recommend this dealer to my friends and family. Thank y The dealer reps were superb. They were honest and to the point. No need to negotiate. I would recommend this dealer to my friends and family. Thank you Farah and Eva for making this an excellent experience. More

Awesome experience Malibu to a F150 Farah Made the whole process super easy. He took the time to walk the lot with me more than once to make sure I was getting what I wanted. He sent my Farah Made the whole process super easy. He took the time to walk the lot with me more than once to make sure I was getting what I wanted. He sent my truck to he cleaned twice to make sure it was good to go. The establishment was also awesome very friendly and inviting. Overall it was a great experience and I am very happy with the outcome. Thanks Farah More

Outstanding Service. Friendly, efficiant and professional service. It was a complete joy to work with the sales team. Very knowledgeable and accommodating. Will definitely Friendly, efficiant and professional service. It was a complete joy to work with the sales team. Very knowledgeable and accommodating. Will definitely be return customers. More

I had a great experience. Everyone was accomodating. I had a great experience with Jack Madden Ford. Farrah was particularly helpful and made the buying process simple and painless. I can not say enough I had a great experience with Jack Madden Ford. Farrah was particularly helpful and made the buying process simple and painless. I can not say enough good things about my experience. More

Very Helpful Farrah was very helpful in finding what I want. Very easy to understand. He took the time out to answer every question I had, and explained to me ever Farrah was very helpful in finding what I want. Very easy to understand. He took the time out to answer every question I had, and explained to me everything that I was confused about More

Very pleasant experience Very satisfied ...I had a pleasant experience dealing with Farrah ... he was very professional and polite and very nice ... I will recommend jack madd Very satisfied ...I had a pleasant experience dealing with Farrah ... he was very professional and polite and very nice ... I will recommend jack madden Ford to others More

Bought my "like new" F150 XLT from Farah I knew exactly what truck I was lookin for and Farah brought me right to it. No problems and was a great process thru out. I knew exactly what truck I was lookin for and Farah brought me right to it. No problems and was a great process thru out. More

Dishonest and Untrustworthy Two separate terrible experiences showing DISHONEST practices. First was similar to what I've seen in other reviews. Drove to dealership to see a Two separate terrible experiences showing DISHONEST practices. First was similar to what I've seen in other reviews. Drove to dealership to see a truck as advertised on website, only to be told actual price was $2,000 higher and that website pricing was a "mistake." Returned on another instance and after an hour of negotiating with both a Sales Associate and a Sales Manager, the Manager asked the question "what would it take to get the deal done?" I told them I needed to think on it. They then threw a number at me and I took it. He shook my hand and said "congratulations, you bought a beautiful truck." After filling out the credit app, their team was working on the P&S, the General Sales Manager told his Sales Manager, who has the authorization to negotiate price, to tell me he can't do the deal anymore and that the best they could do was the advertise price!!! The General Sales Manager didn't even come over to explain. This dealership is so deceitful and quite frankly lies about their deals. I will never do business with them and will advise everyone I know not to do business with them either! I'm sure I am not the first, but will also be writing to the Better Business Bureau. I have pictures of the incorrect advertised price online from the first instance as well as a text conversation from their internet department claiming the "mistake." I also have a picture of the deal in writing that they took back today. This dealership is unscrupulous and should not be trusted!!! If you are going to deal with them, WATCH OUT!!! More