Jack Madden Ford

Arrived with appointment for service of "check engine soon" origin. Turned out to be an air pump. This part would take a few days, no problem . While there I bit for the "60,000 front to back" ser engine soon" origin. Turned out to be an air pump. This part would take a few days, no problem . While there I bit for the "60,000 front to back" service for about $500. I made some assumptions that this would be a real look over of the car, my fault. It really was a $500 oil change. Given a "loaner" for day. I was charged $25.00 labor to change a rear brake light as well as $4.00 for the part. Work was not done. I was charged for a quart of ATF - car is a standard. I was not called when car was ready. I arrived at dealer near 6PM on my own. Was closed. I was forced to keep a loaner overnight. The loaner folks were great. <br><br>Returned to get air pump a week later. Reminded them of the brake light. Was still not fixed when car presented to me. Fixed in 10 minutes then, remember, $25 labor. <br><br>So...for my 60,000 checkup I got an oil change, gas filter change, ATF in a standard, washer fluid. No diagnostic (again I assumed, they never stated that).<br><br>Would not go back. Service did not explain anything to me and "it happens" was the response when I asked about the lack of a phone call. More

Purchased a new freestyle limited three weeks ago Nov. I requested that they send me a copy of the sticker showing that I had anti theft device for insurance purpose. (sticker was not available) I have no requested that they send me a copy of the sticker showing that I had anti theft device for insurance purpose. (sticker was not available) I have not heard from them since I E-Mailed them a week past.<br> My wife went to the dearler ship on a rainy day when they were not busy (Sunday) Was stopped by a saleperson who asked her what she wanted? She informed him that she wanted some instructions on using the overhead DVD player. He suggested that they go to the car so that he could explain the procedure to her. After several minutes he told her that he did not have much time because he was having coffee. He then left her alone in the car and went to have his coffee. Not only did I buy a car from this dealership but I helped my son buy a Ford 150. (Big bucks)<br> I am 72 years old and have bought many new cars, never have I received such negative cooperation from a dealership. <br> All I can say is I have a Ford in my present, but I can assure you that I will not have a Ford in the future. More

drove car in for service because of a whine and bad smell coming from the ALT. $400.00 later, picked up car and whine was still there. Well I almost made it home.......had to have car TOWED back in. My wife coming from the ALT. $400.00 later, picked up car and whine was still there. Well I almost made it home.......had to have car TOWED back in. My wife called during the day to find out what was going on and to tell them what happened and service manager says "listen lady, if you want to give me attitude you can bring the car elsewhere"<br><br>WILL DO!!!! More

This is the first dealership that we stopped at before our purchase. I went there knowing what we wanted and what price, etc. They brought me everything BUT what I asked for, constantly insisting on TES our purchase. I went there knowing what we wanted and what price, etc. They brought me everything BUT what I asked for, constantly insisting on TEST drives (which I didn't take) I tried to say over and over that I am interested in numbers on the vehicles they have listed. He said that he would get a FORD car and ride us to one of the other lots where they kept cars. We waited 1/2 hour (still not car to ride us there) I am already aggrivated but offered to drive this so called sales person there to show us, when we got to the first lot they had nothing in what we were looking for. He thought an Explorer Sport Trac (was and Explorer or F150), Need a say this salesperson was at least 40 years old and claimed to know cars. When I got back to the show room, he wasted MORE of my time trying to rip us off on prices, etc. They DONT have what they advertise for, that is your typical ploy (in the newspaper) to just get you in!!! So Buyers beware! More

Let's call this "could you please speak up". 1997 Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I took it in for service (along with some other usual Ford problems). Service Manager was understanding and said he would get his best guy on it. Fast forward to pick-up date. Service Manager calls to say vehicle ready. Upon arrival was told that no whine was heard by ace technician. Not too happy, so suggested (polite for "demanded") that we (Tech, Manager and myself) do a road test. Picture this: Tech driving, Manager in front seat, and me in back going down Route 1 at 50 MPH with whine very noticible. I comment to the Tech - "hear the whine?" to which the Manager tells me to speak louder because the Tech is hard of hearing! Last time for Explorer at Madden Ford. More