Jack Madden Ford

I couldn't be more pleased with my experience at Jack Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates an Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates and pushy managers, I was thrilled at the experience I had at Madden. I was greeted promptly, treated with respect by all of the associates - no pushiness or no urgency from them to 'make a sale,' and most importantly, they were genuinely honest and friendly people. After Boch, I was extremely tentative about being 'pushed' into a sale, as Boch barely allowed me to leave their showroom - they pressured me to put a down payment on a car after I repeatedly told them that I wanted to go home and sleep on the offer they made. Jack Madden Ford eased my mind immediately - I did not get a sense that they were going to push me into anything (and they didn't) and assured me that not all car salesmen are vultures waiting for their next kill. I recommend asking for Wade Cesvette - he was helpful, friendly, and knowledgeable and he even came in on his day off to personally see to it that I was taken car of before driving my new car off the lot. I hope this mans hard work and customer focused attitude does not go unnoticed. Lee (the man who worked on the paperwork after we chose a car) was extremely knowledgeable and personable, as well. I really enjoyed speaking with him and his explanations as to my options for payment plans and warranty's was crystal clear. He was a delight to work with. Overall, I got a real sense of family while interacting with the staff at Madden and the focus was where it should be: finding just the right car for me. I felt very at home there and I highly recommend Jack Madden Ford to anyone looking for a new or used car. More

I have started to write my comments several times but had to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and cert to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and certainly would not recommend anyone else to either. After being thoroughly humiliated by the so-called sales manager Patrick Ford, while the general sales manager Steve Carter chose to ignore it, I left. Fortunately, I did more online research and found a dealership which promoted professionalism and customer service. I bought one new pickup and lease one new car last weekend from Herb Chambers. More

I was very pleased with our salesman Adrian. He was very knowledgeable about the car we purchased and went over each feature with detail. He was friendly and professional and I would be happy to purchase an knowledgeable about the car we purchased and went over each feature with detail. He was friendly and professional and I would be happy to purchase another car from him. He made the experience very pleasant. More

I did not expect to buy my new F150 Lariat on the visit I made to the dealer. I did though because thay had the truck I wanted at the price I wanted to pay minus my trade-in. Even though my trade qualified made to the dealer. I did though because thay had the truck I wanted at the price I wanted to pay minus my trade-in. Even though my trade qualified for Cash4clunkers, the F150 did not. But in actuality, i am getting far better mileage on the F150 than I ever did on the 4Runner. Did I say I love my F150! I would recommend that Jack Madden NOT use their outsourced radio/nav installers. They wanted way too much for the OEM NAV install. I put in my own for a third the cost. More

I stopped into Jack Madden Ford to inquire about the Ford Escape. I was met with a friendly greeting and received immediate service. Decue asked me a few questions about what I was looking for and a price r Escape. I was met with a friendly greeting and received immediate service. Decue asked me a few questions about what I was looking for and a price range I was comfortable with. I was then able to take an Escape for a test drive! When we returned Decue ran some numbers for me so I could get a better idea about the price I would be looking at. The staff at Jack Madden was very accommadating and understanding. I wasn't looking to buy a vehicle that day, but I wouldn't hestitate to go back to this dealership in the future! More

We've purchased two Ford vehicles this year from Jack Madden Ford. The dealership has been in existence for quite a while, but we didn't know much about them or how good their reputation was. In March, w Madden Ford. The dealership has been in existence for quite a while, but we didn't know much about them or how good their reputation was. In March, we went to look at the Ford Edge which is when we met Gary Brigham. He was very friendly and knowledgeable about the Edge and, within a couple of weeks, we bought our 2008 Ford Edge. We love the vehicle and were very satisfied with the final sales price that Gary gave us. Last weekend, we picked up our 2010 Ford Fusion SEL. Because of the positive experience we had with Gary earlier in the year, we wanted to work with him again on purchasing the Fusion. We had actually started looking at Fusions in September or early October and met with Gary several times. One thing that really impressed us about him was that there were no harassing follow-up phone calls or letters mailed to us. He knew that when we were ready to buy, we would call or stop by the dealership. The Fusion is a great vehicle and we felt that we got a fair price on it from Gary. If any of our friends or relatives are ever in the market for a new (or used) vehicle, we would definitely recommend that they talk with Gary Brigham at Jack Madden Ford. Also, to date, their Service Department has been excellent. Pat and Jeff Clark Norton, MA More

I have paint peeling on the roof of my 2004 Explorer (I purchased at Jack Madden Ford). I called the Service Dept at Jack Madden Ford to inquire about this problem and Joe answered the problem. He interu purchased at Jack Madden Ford). I called the Service Dept at Jack Madden Ford to inquire about this problem and Joe answered the problem. He interupted me about 5 seconds into my explanation about the roof, saying rudely "that's not covered under the warranty." When I said that it looks like a common problem of Ford Explorers and asked what Jack Madden was doing about it for its customers he said again (loudly and rudely), "it's not covered under warranty" and when I told him I had an extended warranty, he cut me off before I could finish saying "extended" and said, "it's not covered in that warranty either... Ford Motor complany doesn't pay us to fix chipped paint, and we don't do it for free." Guy was a jerk... plain and simple. This Joe guy is just killing business for Jack Madden because I'm in the market for a new Ford Fusion and I will not be taking my business to Jack Madden because of Joe in the Service Department. More

This dealership rates ZERO in customer service. I brought my mother in to buy a new a car on Saturday Sept 12. I made it very clear at the start of the business that I intended to pay cash for the car. Pat F my mother in to buy a new a car on Saturday Sept 12. I made it very clear at the start of the business that I intended to pay cash for the car. Pat Ford comes out and tells me that we can save an add'l $500 on this vehicle if we will agree to finance. Not what I wanted to do, but ok if it will save Mom another $500. We agree on the price and begin the long drawn out process of financing. We were introduced to Lee, who I also made very clear to the only reason I was financing was to receive the add'l $500 rebate, and the car would be paid off with the first statement. He seemed to understand at the time. They told her to come back at 2 on Monday and pick up her new car. She picks up the car, no problems, car is registered, inspected, insured in her name, drives off, all is fine. She receives a phone call from Lee on Tuesday, 24 hours AFTER she already owns the car and he tells her she needs to come back to the dealership to sign a loan paper because the bank didn't accept the first one. I call and ask him why? What is changing? He assures me nothing is changing, the interest rate went down. I remind him once again that I don't care what the rate is, we are not carrying out the terms of the loan, we will pay it in full with the first coupon. He again tells me nothing is changing except the interest rate and the bank won't accept it. She goes and signs the paper as requested. She finds out a week later when she gets her statement from the bank that this new loan paper she signed was so they didn't have to honor the $500 rebate that they offered her to finance the car! After 3 weeks and 13 unanswered phone messages to the dealership, I was finally able to speak to Steve Carter, general manager. He says they did nothing wrong, this is normal business practice. They assure me she did not pay another $500 for the car even though that's what the bank papers show. I think the whole deal is fraudulent and will never deal with them again. I think that 8 messages left for the general manager, 2 for Pat Ford, and 3 for Jack Madden himself, that all went unreturned is pretty poor customer service! More

We were just looking, not planning to buy. Fast Talking Sales Associate Aaron Williams talked so much he convinced us to buy afater he kept slashing his price. We signed a contract for a fully loaded Ford Sales Associate Aaron Williams talked so much he convinced us to buy afater he kept slashing his price. We signed a contract for a fully loaded Ford Edge Limited Edition. I gave him $500.00 in cash and the whole sale was to be cash. That was Thursady August 13, 2009. Saturday and Sunday Williams called numerous times trying to convince us to take another Ford Edge. He stated our was not in yet but he had another identical one without the navigation system. When pressed he admitted that the interior color was different but everything else was exactly the same, and he kept focusing on the CD player, a pidley thing in my eyes. That got me suspicious. We looked at the other 'identical' car on Sunday and found Williams was attempting to pass off a Ford Edge Sport with very few of the same features as being identical to the fully loaded Ford Edge Limited Edition we had contracted for. We told him we were not interested. I also informed him that their website stated the car we contracted for was in their lot. Williams insisted it had not come in but was on it's way. This was dragged out for another few days. For at least five days their website had our car car listed but he kept putting me off saying it hadn't come in and trying to sell me an inferior model than we had ordered. Williams was willing to come down slightly on the price if we would take the other car, the Sport, but when the math was done we would have been paying more for less. After a week of Williams's fast talking bull we said enogh is enough. We cancelled the order. Sales manager Pat Ford contacted us and when we spoke to him he told us to call him back the next day. We called back and we got another 'manager' who identified himself as 'one desk over from Pat Ford' no name. He tried to say we had put down a $100 deposit and when we corrected him he stated they would 'cut a check' for the $500.00 cash we had paid. The check was suppose to be mailed to us, but it did not come. A week later we spoke to the same Manager'one desk over from Pat Ford'(no name again) and he assured us that the check was in the mail. All together we have made six calls to them about the refund of our deposit. It has been almost three weeks since I was first told the check was being mailed and today Pat Ford once again told me the check was just waiting for a signature. I am getting fed up. If I do not have the check by next week I will take legal action but if I am forced to do that I will also contact the local media to make sure other people are aware of the unsavory business practices of Jack Madden Ford, Norwood so hopefully we can save someone else the headaches we have gone through with this company. More

SHIFTY, SLICKSTERS...BUY ELSEWHERE First, let me say SHIFTY, SLICKSTERS...BUY ELSEWHERE First, let me say this was to do with the "Cash for Clunker" program. I literally have spent hours researching de SHIFTY, SLICKSTERS...BUY ELSEWHERE First, let me say this was to do with the "Cash for Clunker" program. I literally have spent hours researching dealers on the internet getting prices and availability...very few dealers had the manual transmission Focus and I was willing to drive 270 miles plus tolls on the Mass Pike from CT to get it...buying an automatic would not just cost $815 but since the MPG is just a hair less, I would just qualify for $3,500 and not the $4500, making the automatic in reality become an $1,815 option. I called in late June and was told to wait until program started... OK, I did...the salesman, Aaron, a real slick fast talking, "cool mover and shaker" type, would constantly interrupt me when I was asking a question. He said he never got ANY of my emails,"must have gone into the spam folder"....H E L L O, if customer emails are not arriving either check spam folder or modify your mail system. He also very rarely returned voicemail calls. The initial price of vehicle, changed twice..we finally came to some agreement, but I had to physically sign some C4C documents and they would not release the new car until they "physically had the government money in their hands" Undaunted, I still was going to pursue this...I called to state I would be at their showroom at 9 AM the next morning...Aaron had left for the day; spoke with Pat Ford, sales manager who launches this one..."Oh we don't even want to do a C4C trade in over state lines" I was so annoyed all I could say was "Thanks Jack Madden Ford for wasting my time for the past month" Yes, I bought a Focus elsewhere and while I was waiting this whole thing out received an additional Ford Cash incentive in the mail for an $750 which could be used with ALL current incentives. If you plan to buy from Jack Madden DO YOUR HOMEWORK FIRST...then go elsewhere. More