Jack Madden Ford

My Fiancé and I were looking to buy a new car and up to the point before we went to Jack Madden we visited a few dealerships, and none compared to them. Their service and friendliness was top notch. I fir the point before we went to Jack Madden we visited a few dealerships, and none compared to them. Their service and friendliness was top notch. I first worked with Vicki over the phone and through email; she was very precise and not pushy at all. She had everything in order for when we got there and this helped streamline the process. Next we dealt with Cy. He was great, he showed us a complete in and out of the vehicle, something the other dealerships did not do. Cy was very knowledgeable about the Edge and answered all of our questions. After we went inside to go over the numbers Cy did a great job explaining everything and showed us our options, and he was also very helpful in getting what we wanted for our trade-in. After we purchased the car Cy had brought it up to the service department to have it cleaned and washed. He also filled the tank for us. He also helped us with some of the options on the inside so we would be comfortable when driving home that day. Cy was one of the best salesman I worked with during our search process. Finally we met with Lee, the Finance guy. Lee like the rest of the employees was very informative and helpful with the financing aspect of the sale. Lee went over all of our options in detail and answered our questions very thoroughly. He also went over and helped us make a decision on some of the extra options with the car. Lee was very honest and that is very helpful when dealing with the financing part of the sale. Overall, this was a great team to work with and they were very informative and helpful. The great thing about this dealership is they don't give you the run around and they help the car buying process seem fun, rather than a hassle. I would recommend this dealership to anyone interested in buying a car. More

I found this dealership a "no-nonsence" dealership. Direct to the point "how can we help you?" The attention to my time limitations and quality of care was excellent. The salesman was quick and atten Direct to the point "how can we help you?" The attention to my time limitations and quality of care was excellent. The salesman was quick and attentative. The Owner Jack Madden himself was also involved and found him to be a stand-up all around great guy. And lastly the pricing was competetive. I spent a lot of time researching and looking around and found my best deal here at Jack Madden Ford. Thank You Jack Madden Ford and a personal thanks to Joe Lovely and Jack Madden himself. More

Adrian helped me with the process of buying my car, and followed up very patiently every week until I decided to trade in my old car for the Ford Focus I bought. He also showed me and explained all the fea followed up very patiently every week until I decided to trade in my old car for the Ford Focus I bought. He also showed me and explained all the features of the car, and helped with the negotiation of the trade in value. More

joe, the salesmen was very knowledgable in the ford brand, financing and the truck features etc.we never owned a ford! we went there to LOOK at trucks used 2 years (thats what my husband said but brand, financing and the truck features etc.we never owned a ford! we went there to LOOK at trucks used 2 years (thats what my husband said but i knew once he seen one he liked that was it.) joe explained the pros and cons of new vs. used and we decided to get the new. joe was polite, respectful, didnt promise anything outrageous and didnt PUSH us to buy as we felt at other dealerships (not ford) and we walked away. we love, love, love, kiss, kiss, kiss our f 150 xlt 2010 white. Im sending joe a dunkins gift card and hope he injoys his coffee and bagel, then again, maybe i should send him a gift card to the local pub and have a few on us HE EARNED IT!!! thanks joe the salesman from jack madden ford in dedham massachusetts!!!! h and a from holbrook massachusetts More

I recently bought a new truck from the Jack Madden dealership. I'm a regular buyer of vehicles, trucks and vans for my business and of course personal cars. I'm not easily swayed by sales rhetoric or dealership. I'm a regular buyer of vehicles, trucks and vans for my business and of course personal cars. I'm not easily swayed by sales rhetoric or the occasion as it's such a common event, therefore I like to think I'm a fair judge of the procedure and transaction. My recent purchase was easily the most comfortable time I have ever had in a dealership, or come to that private sale. The salesman was Mr John Thomas, a twenty three year experienced truck seller, huge on knowledge, aware of customer satisfaction and unhindered by any stereotypical ego. His honesty, coupled with the expertise of the financial officer Mr Walsh, have left me recommending them to the many who stop to admire my new vehicle. More

I went into Jack Madden to purchase a Brand New F-150. I went for a test drive with Joe, and he def knew his stuff. Knowing a was a young kid buying a expensive truck I really felt that he had my best inte went for a test drive with Joe, and he def knew his stuff. Knowing a was a young kid buying a expensive truck I really felt that he had my best interests at heart. He mentioned a price to me early in the dicussion they he was able to keep. After I began the paperwork for the vehicle I felt that Joe went above and beyond to satisfy my needs. He was gun ho with my insurance company and seemed to get everything taken care of even when I was not getting through. After I picked up the truck he went through and answered every question I had. I was very very satisified with everything about the dealership. The sales manager, Paul was also very pleasant and made me feel very comfortable. I also spoke with Lee in Financing, and Lee laid out all of my options and really helped me to get the best financing that was available for a person in my situation. Overall everyone that I dealt with during this time was EXTREMELY helpful and seemed to be genuine people. I would certainly recommend to anyone looking to buy a Ford to certainly check out Jack Madden. I can only assume that everyone else there is as helpful as Joe, Lee, and Paul More

I was in the search for a new truck and had a fairly good idea about what I wanted, a F-150 Supercrew. I decided to head to Jack Madden Ford and take a look and maybe go for a test. drive. Joe was extremely idea about what I wanted, a F-150 Supercrew. I decided to head to Jack Madden Ford and take a look and maybe go for a test. drive. Joe was extremely helpful in getting me into something that I really wanted and that was in my price range. I have been to other dealers where I have been rushed into getting into something I really didn't need, but this wasn't the case at Jack Madden. Joe was very knowledgable about the different trucks on the lot and which ones had what I was looking for. After a test drive in it, I knew this was the truck I wanted and decided to purchase it. Lee Welsh was also very helpful with working with me and setting up my financing. There were some complications within the lending agency, and Lee did an excellent job at getting to the bottom of it, making sure I'd get my truck when I wanted it. When I returned to Jack Madden to pick up my new truck I found Joe, meticulously polishing and putting the finishing touches on it. He went through the vehicle, paired my phone with the Microsoft Sync system and instructed me on a few little How-To's for the truck. Overall everyone at the dealership was very nice and accomodating. I would recommend them to anyone in the hunt for a new vehicle. More

Overall my experience with Jack Madden Ford was quite good. Brandon was a pleasure to deal with and I would recommend him to anyone looking to purchase a vehicle. I feel the price I paid was fair and good. Brandon was a pleasure to deal with and I would recommend him to anyone looking to purchase a vehicle. I feel the price I paid was fair and the people were pleasant to deal with. In some ways too pleasant. I was offered an extended warranty for $2499 and when I said it was more then I was hoping to spend on a warranty they simply said no problem with no pressure to purchase. I had been hoping for some negotiation. Additionally, while I had already lined up external financing Jack Madden Ford was able to arrange financing at a slightly better rate. More

I went to Jack Madden ford looking for a Ford truck and meet this young man and he showed me a Mercury Mountainer and was very helpful getting me the financies i needed and Mr. Welsh did everything he coul meet this young man and he showed me a Mercury Mountainer and was very helpful getting me the financies i needed and Mr. Welsh did everything he could to get me into my car, and i would recommed Jack Madden to all my friends and coleuges. B. Mcneill More

I was looking for a used car, my  Bonneville was on its last legs and needed to find something that was dependable, low mileage and the right price. I had looked at a few used Nissan Altima's and Toyota Ca last legs and needed to find something that was dependable, low mileage and the right price. I had looked at a few used Nissan Altima's and Toyota Camry's prior to visting Jack Madden.  Brendan a very nice young man who was very pleasant and easy going, showed me a few different options, one being a 2007 Fusion that I loved. We test drove and Brendan explained all that it had. When we got inside, Bill (manager) also very nice, got the payments to where I needed them to be. I am very happy with the Fusion, and the whole process was pain free, and would definitely go back for my next purchase. I would recommend Jack Madden Ford More