Jack Madden Ford

New Expedition Got a great deal on a great vehicle. I love my new Expedition with all the bells and whistles. See Johnny and he will take good care of you. Got a great deal on a great vehicle. I love my new Expedition with all the bells and whistles. See Johnny and he will take good care of you. More

Unsatisfied Customer The same day we bought our 2015 vehicle we noticed a problem when driving on the highway. We spoke with the service department immediately and schedul The same day we bought our 2015 vehicle we noticed a problem when driving on the highway. We spoke with the service department immediately and scheduled an appointment. After numerous attempts, driving back and forth (we live an hour away) getting a rental car only to be told we needed to bring it back because the part wouldn’t be in for two days and they wouldn’t pay for the rental for two extra days. Also being told we can’t diagnose the problem on a Saturday those are our oil change days. So I’m using vacation time to drive back and forth an hour to the service department only to be told at the end “Sorry we can’t fix the problem and are done we have made enough attempts”. I go to another dealership and they find the problem after the second attempt. Not once did a manager reach out to me, I had to do all the calling and chasing people down. At the end of the day was still let up to the consumer to fix. Bad customer service!!! More

Excellent service The best car service i have ever experienced. The fixed my car in no time. And the service advisors Debbie helped me so much. I definitely will be the The best car service i have ever experienced. The fixed my car in no time. And the service advisors Debbie helped me so much. I definitely will be there next time. More

Great Customer Service (JH) I went into Jack Madden Ford to look for a new Ford F-150 pick-up and they could not have been more accommodating. My salesperson, Mark Diamond went I went into Jack Madden Ford to look for a new Ford F-150 pick-up and they could not have been more accommodating. My salesperson, Mark Diamond went out of his way to make sure all of my needs were met. Enjoying my new truck... More

Excellent sales experience I just bought a Ford Escape from Jack Madden Ford in Norwood Ma. It was an excellent experience from start to finish. My salesman was Johnny Rodrigue I just bought a Ford Escape from Jack Madden Ford in Norwood Ma. It was an excellent experience from start to finish. My salesman was Johnny Rodriguez and he was great. Beyond showing me everything I needed to know about the car and answering all my questions, he was patient and understanding and made it a very comfortable experience. I would definitely recommend him to anyone buying a car. More

Poor Service I spoke to someone in the maintenance department about dropping my car off on a Friday so that it could be looked at over the weekend and returned on I spoke to someone in the maintenance department about dropping my car off on a Friday so that it could be looked at over the weekend and returned on Monday. I dropped the car off first thing Friday morning. Monday came and they hadn't even looked at the car. I picked it up in the exact same condition I left it. More

Excellent Service & Value 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. No charge for 4-wheel alignment because vehicle was "perfect" when checked. Service has always been timely and reasonable cost. Other dealerships (not Ford) have attempted cheating me in the past to charge for repairs & parts not needed. More

Lack of communication Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions to remind that I was awaiting this and was told it would be emailed over or get a phone call back. My current truck came from here and was an easy buying experience, the lack of professionalism ensures I won't be back again. More

Service Department Horrible Bought a 2010 Ford Explorer from a salesman named Ken.. Awesome guy and I love the truck... I had also purchased a high end warranty for roughly $3000 Bought a 2010 Ford Explorer from a salesman named Ken.. Awesome guy and I love the truck... I had also purchased a high end warranty for roughly $3000.00.. I bought the truck in for service because it had a few problems I was concerned about.. 3 times in a row they let my truck sit there and did not work on it at all, the third time they broke my windshield... All days they called at 3:30 pm to say they did not touch the truck. I work out of this truck and lost 3 days of work.. The last time, the 4th, they had it for 2 days and the things they fixed do not work... Horrible service department.. The manager Al should be fired for incompetence.. More

Service Great service was received by all. From the phone calls and emails to the actual day of the sale. Everything was efficient. My salesman was over th Great service was received by all. From the phone calls and emails to the actual day of the sale. Everything was efficient. My salesman was over the top. More