Jack Madden Ford

I walked in and no on even noticed I was there. It took 15 minutes for anyone to notice me. I understand everyone was busy however, Samuel was on his phone laughing and waited a extra 5 mins to come over. 15 minutes for anyone to notice me. I understand everyone was busy however, Samuel was on his phone laughing and waited a extra 5 mins to come over. After Samuel showed me a few cars, he seem to be focused on his cellphone ringing so loud. He was not focused on the sell at all. I wanted to buy a truck from this dealer however, because of the poor customer service I walked out unhappy. My friend recommended me to Jack madden ford. I would come back if i get better service More

Great dealership. Helped me with everything i needed, and the salesmen were friendly and not pushy. The employees made the experience of buying a used truck very easy and enjoyable. Jack Madden Ford ha and the salesmen were friendly and not pushy. The employees made the experience of buying a used truck very easy and enjoyable. Jack Madden Ford had many trucks to choose from and they sold me a great truck! More

My husband buys a new or slightly used car every 3 years. So needless to say, we have a lot of experiences to measure our most currant car buying experience against. Our latest purchase of a 2011 Mustang at So needless to say, we have a lot of experiences to measure our most currant car buying experience against. Our latest purchase of a 2011 Mustang at Jack Madden Ford was unequivocally the best so far. Mike Pillas approach to sales was skilled. We were there on a very busy Saturday afternoon and at no time was there a break in the high level of customer service. Our sales person was Michael Pilla. Mike was trying to sell us a car but at all times remained respectful and when appropriate, humorous. When we agreed on the sale terms, we moved on to Lealand Welsh who was equally respectful and supportive. He was thorough and made thoughtful recommendations regarding the financing. When we drove away, there was no buyers remorse or regret. We would recommend Jack Madden Ford to our friends who might be looking for a vehicle and we look forward to doing business with Jack Madden Ford in the future. More

I went in to Jack Madden with a certain price to pay and they took care of me. Paul McCarthy asked questions of what I was looking for and what I needed. He was very good in making me feel I was in charge they took care of me. Paul McCarthy asked questions of what I was looking for and what I needed. He was very good in making me feel I was in charge and was getting everything I wanted and for the price I wanted to pay. I was very impressed with Paul's knowledge and professionalism. I would recommend Jack Madden and ask for Paul McCarthy More

I would like to start by saying I have bought well over 20 cars in a 20 year span. Out of all of the transactions I have had , this has been by far the best. Paul mc carthy is a huge asset to Jack madden f 20 cars in a 20 year span. Out of all of the transactions I have had , this has been by far the best. Paul mc carthy is a huge asset to Jack madden ford. Paul handled this sale with unbelievable attention to detail from start to finish. I can not say enough about Pauls proffesionilsm. Paul delivered on everything he said , and then some. Jack madden ford should be very proud to have Paul on there team. More

I purchased a 2005 Mustang Convertible from the showroom of Jack Madden Ford. It has 14,500 miles, is stored in a heated garage in the winter and was in perfect condition. Much to my horror, I noticed a b of Jack Madden Ford. It has 14,500 miles, is stored in a heated garage in the winter and was in perfect condition. Much to my horror, I noticed a bubble in the paint of my hood. Upon further inspection their are numerous other bubbles under the the edge of the hood. Eventually they will also be noticeable. After investigating the cause, I discovered that between 2000-2005 there was a major paint defect in cars that had aluminum body parts. Unfortunately mine is one of those cars. The corrosion would have appeared sooner if the car was not taken care of as well as it has. The initial cause was due to iron contamination of the aluminum body parts prior to being painted. I called Steve Carter, Sales Manager to set up an appointment for him to see my car. I had recently purchased a car for my son and after many problems Steve was the one who resolved our issues. He referred me to Al Brown, Service Manager since this was his field. He would call him and let him know I was on my way. Al Brown did not greet me or inspect my car. He hid in his office like a coward. Allan St. Germain, Service Advisor took my information and told me to call Customer Affairs. I then took the car over to Val Eglitis, Body Shop Manager who was familiar with this problem but needed Al Brown's okay to set up an appointment. I also called Customer Affairs and was told I was under warranty and I would be contacted within 4 business days. I called Al Brown and in his cocky attitude told me they would fix it at my expense. I informed him that I would be filing a claim with Small Claims Court. He said "go ahead." Jack Madden does not stand behind their product nor do they step up to the plate when they know there is a problem and a solution and decides it is more cost efficient to "get out of it". I look forward to my day in court and need less to say, we have purchased our third and last car from Jack Madden. More

Air conditioner not working after purchase. Received the royal runaround and then told they would not cover my cost to repair. Dealer very rude and could have cared less after the sale. I may be from out of royal runaround and then told they would not cover my cost to repair. Dealer very rude and could have cared less after the sale. I may be from out of state but I am STILL a customer and only wanted to be reimbursed for something that should have been working at the time of the sale. More

Was my first stop and my last. Went looking to get into a newer vehicle, had tons to choose from, found a used fusion that looked great. Price was right and they took both my trades. Everything was very eas newer vehicle, had tons to choose from, found a used fusion that looked great. Price was right and they took both my trades. Everything was very easy, Brendan was very friendly and Lee did a good job explaining all my options. Had to bring the car back for some service and that was taken care of no problem. Thank you More

Having been to several dealerships it was a pleasant surprise to meet Joe Lovely . Joe was very informative about the truck I was looking for. I would strongly recommend Joe to anyone looking for a F surprise to meet Joe Lovely . Joe was very informative about the truck I was looking for. I would strongly recommend Joe to anyone looking for a Ford. His management & finance team were also very pleasant. Thank you, Bill Edge More

Our first car buying experience that was actually fun! From the moment we first walked into the dealership till we took delivery on the new vehicle-Brendan,Bill,and Shannon made the experience easy? Great From the moment we first walked into the dealership till we took delivery on the new vehicle-Brendan,Bill,and Shannon made the experience easy? Great Price, Fun, and easy! What more do you need. More