Jack Madden Ford

Was mislead on the listed price of a car. Spoke with 3 different representatives, wasn’t informed of a $10k market adjustment until I got to the dealership. Having spoken with two other d Spoke with 3 different representatives, wasn’t informed of a $10k market adjustment until I got to the dealership. Having spoken with two other dealerships since they seem to be set on being the last in the area to squeeze pennies from their customers. Horrendous experience. More

** Be aware Works package is not honored*** This must be the only dealer in the state of Mass that does not honor the Works service package. Vehicle has been serviced here since purchasing. Scheduled ap be the only dealer in the state of Mass that does not honor the Works service package. Vehicle has been serviced here since purchasing. Scheduled appointment, asked specifically for works service which for the last 3 years has been around 65.00$ and confirmed. As soon as I show up the service person says the works has been split into to services which will be 115.00$. Called 3 local dealers in the vicinity and they all honor the works at 65. Very shady practice to lure costumers and charge them almost double. One way to loose a costumer for sure. More

I had great experience working with al in service Dept got me right in and took care of my vehicle I would highly recommend them got me right in and took care of my vehicle I would highly recommend them More

My experience at Jack Madden Ford was terrible. My salesman Robert is a "typical used car salesman". Even though I was looking at a new vehicle. He was rude, lied to me, made to feel foolish, and tre salesman Robert is a "typical used car salesman". Even though I was looking at a new vehicle. He was rude, lied to me, made to feel foolish, and treated me disrespectfully. I discussed this with the General Sales Manager Sean...he said he'd look into it and call me back - he never bothered called me back. Beware...if you're not new car savvy...look elsewhere. This is a bait and switch dealership. I should have read all the negative one star reviews on YELP prior to speaking with these people. Apparently - this is common behavior. More

Went in to buyout my lease (first time ever leasing & buying) and was helped by Steve. He was great, offered me an interest rate that beat my local credit union! Made the process easy and he was so frien buying) and was helped by Steve. He was great, offered me an interest rate that beat my local credit union! Made the process easy and he was so friendly. More

Been buying my cars here since 1997. Bought our third Escape in a Row. They are easy to deal with no pressure. I will continue to be a customer. Escape in a Row. They are easy to deal with no pressure. I will continue to be a customer. More

Bought another truck at Jack Madden Ford today. John Thomas who I bought many vehicles from through the years is knowledgeable and experienced. The deal went smoothly and the vehicle was ready when I wa Thomas who I bought many vehicles from through the years is knowledgeable and experienced. The deal went smoothly and the vehicle was ready when I wanted it. John walked me through the features of the truck with clear easy to understand explanations. I will be back again in the future. More

My experience at Jack madden ford was absolutely excellent! Great salesmen John Thomas was great in making sure my vehicle purchase went as smoothly as possible making sure I got the vehicle I want excellent! Great salesmen John Thomas was great in making sure my vehicle purchase went as smoothly as possible making sure I got the vehicle I want at a price inside my budget! Would highly recommend! More

Excellent Cusomter Service Hello All, If anyone is in the market for a Ford, look no further. I had such a wonderful experience just last week at Jack Madden I would never g Hello All, If anyone is in the market for a Ford, look no further. I had such a wonderful experience just last week at Jack Madden I would never go anywhere else. I purchased a pre-owned certified 2019 Fusion. This car is so beautiful. It has so many bells and extras I don't know if I'll ever learn them all! The car was a fantastic price and very low miles. Johnny Rodriguez was my sales person and was fantastic. Never felt any pressure and "sales tactics". Listened to me and what I wanted and produced. I even texted him on his day off! Highly recommend Jack Madden Ford and Johnny Rodreguez!!!! More